Rad Air Complete Car Care and Tire Centers

I would like to clear up the facts for this complaint and show that we have done nothing immoral, incorrect, or wrong in this matter and / or are in any way in collusion with [redacted] / [redacted] (Dealer).We did not have too (Mr [redacted] is not our client); however, Mr [redacted] , did visit and speak with our service manager [redacted] about this vehicle [redacted] informed Mr [redacted] of the facts and advised him of the total truthThe facts are: The dealer dropped off the vehicle and requested for us to complete an alignment (they do not have alignment equipment at the dealership) for themOnce we tried to align the vehicle, we found loose ball joints and tie-rod endsWe advised the dealer of our findings [redacted] the service advisor advised us to just complete the alignment and center the steering wheel to the best of our abilityAs you will see in our invoice # [redacted] (attachment A) to [redacted] , we completed the alignment as requested and noted “Note, has movement in right upper / lower ball joints / tie rodsAlign best as possible PO# [redacted] ” A few weeks ago, Mr [redacted] then contacted me and I too advised him of the same factsI explained to Mr [redacted] that we should not even be speaking with him about the vehicle and could not supply a copy of our invoice since he was not our clientThe dealings and invoice actually belongs to [redacted] ; therefore, I could not legally provide a copy to Mr [redacted] without permission from [redacted] At that time, I believed Mr [redacted] was satisfied with our explanation of the factsShortly after our conservation, Mr [redacted] contacted [redacted] and apologized for his demeanor when first speaking with *** As you can see by the facts, we did nothing more than what our client requested of usWe even noted our findings on our invoice for our client; therefore, showing no fraud had taken placeThere is no fraud on our part! Rad Air had no direct dealings with Mr [redacted] ! We are not in-bed with the dealer to facilitate fraud! I understand that Mr [redacted] is upset; however, his efforts should be focused on [redacted] / [redacted] and not Rad AirWe are not aware of what was or was not claimed with the transaction between the dealer and Mr [redacted] ; therefore, we cannot state anything more than the facts as we know them in our dealings with the vehicleAgain, we have done nothing immoral, incorrect and / or wrong in this deal and only completed the alignment to the best of our ability for our clientI hope this clears up this misunderstandingPlease feel free to contact me to discuss any aspect of this complaintSincerely, [redacted] President & CEO,Rad Air Complete Car Care & Tire Centers

Dear Revdex.com,Most of what Ms [redacted] claims is true; however, many of the facts are missing The vehicle in question is a Pontiac Grand Prix with 149,miles on itYes Ms [redacted] brought her vehicle into our facility for a very erratic problem of the vehicle stalling and not re-starting / running on occasionWe provided Ms [redacted] a FREE loaner vehicle for the entire time we had her vehicle in our shop; theretofore, Ms [redacted] had our loaner vehicle all week longYes we did keep Ms [redacted] 's vehicle most of the week because the intermittent stalling / no re-start condition did not present itself to us in a timely fashionWe had all of our test and monitoring equipment attached to Ms [redacted] 's vehicle and had to continually start, run and operate the vehicle until a stall and no re-start condition occurred so we could monitor what was causing the problemIt turned out to be a combination of two problems A fuel delivery problem and a Mass Air Flow sensor not communicating correctly with the powertrain control module (PCM)Of course, we spent hours upon hours testing and documenting all of the engine operating parameters before finally catching the misinformation in the data streams to know where to look for the problemsOnce we had our proof of what was incorrect in the data the PCM was reporting, recording and processing, we tested the fuel pressure, all electrical sub-systems, wiring harnesses, connectors, PCM, and components and found one additional problem and the vehicle also needed a MAP sensor along with the Mass Air Flow sensorMs [redacted] was provided a fair and honest estimateMs [redacted] approved the estimate / repairs and we completed the repairs in a timely fashion Ms [redacted] returned our free loaner vehicle and paid for / picked up her vehicle As far as we know the vehicle's engine no longer stalls and always startsMs [redacted] still has a warranty on these repairs with us When completing the repairs, we also noticed that the power steering lines were leaking on Ms [redacted] 's vehicle and the fluid was dripping on the exhaust systemMs [redacted] declined the additional repairs at that timeTwo days later, Ms [redacted] called [redacted] at our shop reporting that the vehicle would not go into reverseWe offered to send a tow-truck to pick her up; however, since she was on her lunch break and needed to get backSince the vehicle would indeed go into drive / forward at the time; [redacted] suggested that she simply get pushed out of the parking space and drive the vehicle to work so she could get back to work and we could tow the vehicle from her workplace thereafterAs far as we know, Ms [redacted] did exactly that and we have never heard from her again [redacted] tried to contact Ms [redacted] and she has never returned our callsNo doubt, Ms [redacted] has a totally new and unrelated problem with her vehicle that can be common on any vehicle with this age and mileageBy repairing the stalling / no re-start problem in no way caused the vehicle not to go into reverse two days laterMs [redacted] could have a very simple worn-out / linkage malfunction, or the transmission could be low on fluid for some reason (maybe a leak developed), or simply the the transmission failed in Ms [redacted] 's vehicleNonetheless, we have no way of knowing since we have not inspected the vehicleIf Ms [redacted] would like, we can test and inspect her vehicle for free and let her know what is causing her problemAll she has to do is make an appointment Since Ms [redacted] is a repeat client, we can even offer Ms [redacted] a wholesale price to repair the vehicle if she chooses the have the work completed with us.Please feel free to contact me with any questions.Sincerely, [redacted]

Received business response via phoneThe consumer first went to the Mercedes dealership and got a diagnosis of a number of issuesHe came to RadAir for a second diagnosisAt that time, the car ws already running poorlyThe RadAir diagnosis basically confirmed what the dealership had said The vehicle needs: catalytic converters ignition coils ignition coil transformer Total Estimate: $ The business did nothing to the car to make run poorly

Dear Revdex.com, Mr*** brought in and dropped of his vehicle because the transmission was leaking and the transmission was slipping (see attachment "A")When we had a chance to bring the vehicle into the shop, we found it to quarts low on transmission fluidOnce we added the quarts of
transmission fluid, and raised it on the lift; we found the vehicle to have severely rotted transmission lines, and they were leaking profusely, and the transmission oil pan was also rotted and leaking alsoWe contacted the client with an estimate to replace the rotted exhaust system, rotted transmission lines and the rotted transmission oil panThe client declined the repairs, and we backed the vehicle out of the garage and into a parking spot. The client then showed up, and we brought the vehicle back into the shop and raised it on the lift to show the client the needed repairs and the leaksThe client had a visitor / friend with him that made quite a scene and the police was called in. After the clients friend settled down, we backed the vehicle out of the garage and again parked it in the parking lotTherefore, we barely drove the vehicle yards in and out of the garage two (2) timesAt no time did we damage the vehicle in any way. The clients friend stormed off and basically sounded-off profanities while kicking the heck out of the friends vehicle. The client paid for the fluid and inspection and drove off with the vehicle. We have not done anything improper, immoral or wrong in our dealings with the client, we simply tried to help and showed them everything wrong with their vehicle. Sincerely, The Valley Rad Air Team

We can only assume that Ms*** is referring to the endorsement on our (attachment "A") Pre-Service Check In SheetThere is only one place to endorse this document and the endorsement grants us permission to keep and operate the vehicle, list the clients complaints, wants and desires for us to complete for them, and allows us to start the inspection / repair process on the vehicleOnce endorsed, this document also protects the vehicle under our insurance policy while in our operation / facilityFurthermore, this form is utilized by our entire staff to make notes and develop the estimate for the vehicle, additionally / finally the approval of the estimate by the client is noted on this documentTherefore, all of the notes (excluding the repairs requested by the client) on the bottom are our internal notes we use to work the vehicle through the process and prior to installing everything into the computer / software system and would not have been there at the time Ms*** dropped of the vehicle and and endorsed the document.We totally agree with Ms*** (and the other mechanics she referenced in her complaint) on the fact that the vehicle should not be aligned with worn parts (in this case ball joints already replace by another shop); however, when we explained this fact to Ms***, she still was insistent on wanting the alignment completed, We notified Ms*** of the bad ball joints on the phone and in writing on the final invoice (attachment "C") and we completed the work she requestedNothing more nothing less. Many other clients and used car lots have us complete alignments even with worn partsIt is not that uncommon.When Ms*** contacted MrF*, he investigated the concern, talked to all of the staff, and reviewed all of the documents and interviewed Ms***MrF* simply wanted to know three items from Ms***: 1) Why did she indeed pay fore the alignment at the time of vehicle piand delivery if indeed she did not want to purchase the alignment? The alignment cost was 40% of the total invoice when completedSurely, Ms*** would have complained at the time of piand paying the invoice if indeed the total was $higher then expected and / or for a service she did not want?? 2) MrF* wanted to know why Ms*** did not notify us that the vehicle was pulling to the right when it left our facility? This complaint is the first time we have been notified of the pull. 3) If indeed the vehicle was pulling to the right when Ms*** left the facility, why did she not return to have the vehicle re-aligned? It would be covered under the warrantyAfter reviewing the documents and speaking with our staff and Ms***, MrF* could not offer any restitution to Ms*** at that time because he believed the following: a) Ms*** did indeed request, approve and then pay for the alignment without concern at the timeb) Ms *** did to complain about a right pull at the time / or shortly thereafterc) Ms*** did not return to our facility for a re-alignment because of the supposed pull. May times clients request repairs that are questionable, or in our opinion not the correct course of action for the given situation / complaintIn this and every case like it, we question the rational of the decision; however, if a client clearly wants a repair we will honor the request only after explaining the facts and our concerns with the course of actionThis happens in many emission related and drive-ability cases where a client wants a Tune-UP, Fuel Filter, Spark Plugs, whatever, performed on their vehicle without proper diagnostics being performed on the vehicle to pin-point the root cause / actual cause of a complaint (mainly because someone told them to do this or that) This is the case here, Ms*** requested an alignment, and when told the ball joint's were a problem and would effect the alignment, she still wanted to proceedWe can only assume Ms*** did not understand the full ramification of her decision at the time and now has buyers remorseAgain, many other clients and used car lots have us complete alignments even with worn partsIt is not that uncommon and even if we don't agree with them. Please feel free to contact me if you have any other questions

I accept the response and the facts stated in the responseMy problem is thisWhy would a car with loose parts be aligned as best as possible? Everyone knows that is pointlessIf the car has loose parts why isn't it sent back stating unable to align, loose partsSending it back aligned as best as possible, then having a dealership pass that off as the car was aligned, is simply not fair to the consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] <[redacted]@yahoo.com>8:55 AM (1 hour ago)to [redacted] In accordance to the response from Andy F[redacted] I am submitting a rebuttal to Mr. F[redacted]'s message. I can't believe how a corporate business could be so untruthful. There are. Any discrepancies in his documents. First of all, in my first complaint I did not include documentation of my receipts which I have proof today. This is an insult to the consumer to spell her name incorrect when you have my license and ask me my spelling. On Rad Air Document Form A I signed the top of the form but never saw the bottom of the form. If u are accusing me of false accusations. Show me proof. None of this was presented to me. Never Ever reported to me about a rusty fuel filter, or better yet, my oil pan is rotted that I declined. This goes with the oil change. I would never decline something of that importance. I am really beyond mad at this point. Now this turns a whole can of worms. Who did they call? It was not ME!!!!The discount I received was through [redacted] that I pay a fee per year. Mike S[redacted] doesn't like to take the coupon as if the money was coming out of his pocket. Maybe it is. All this makes me wonder. Now it seems strange that the month of April Rad Air is NOT in the [redacted] magazine. [redacted] Auto fixed my ball joint under warranty and was going to do an alignment, but when I said I just had one. Brian said you never have an alignment with a bad ball joint and they never did one. So I asked him to write everything down so I can go back to Rad-Air and complain. I called 4 other mechanics with the same answer. There were many discrepancies with the oil change as well. On their documents, the wrong license plate number is written and I had my work done on 1/28/16. Why is everything so messed up?  I am requesting a refund of $79.95 for lack of customer service. Or I may have to take it a step further. [redacted]@yahoo.comSent from Yahoo Mail for iPad

We have switched managers at the downtown Cleveland facility; therefore, this is the first we are hearing of this problem. By all means we will be happy to review the situation and gladly replace the sensor if indeed the new sensor we installed is faulty due to material defect or faulty workmanship....

Please have the client  visit our downtown facility and speak to our new manager THOMAS, he will be more than happy to review the situation and inspect the vehicle to see what can be done to make the client happy.Sincerely,  Andy F[redacted]General Manager

Dear Revdex.com,Most of what Ms. [redacted] claims is true; however, many of the facts are missing.  The vehicle in question is a 2004 Pontiac Grand Prix with 149,339 miles on it. Yes Ms. [redacted] brought her vehicle into our facility for a very erratic problem of the vehicle stalling and not...

re-starting / running on occasion. We provided Ms. [redacted] a FREE loaner vehicle for the entire time we had her vehicle in our shop; theretofore, Ms. [redacted] had our loaner vehicle all week long. Yes we did keep Ms. [redacted]'s vehicle most of the week because the intermittent stalling / no re-start condition did not present itself to us in a timely fashion. We had all of our test and monitoring equipment attached to Ms. [redacted]'s vehicle and had to continually  start, run and operate the vehicle until a stall and no re-start condition occurred so we could monitor what was causing the problem. It turned out to be a combination of two problems.   A fuel delivery problem and a Mass Air Flow sensor not communicating correctly with the powertrain control module (PCM). Of course, we spent hours upon hours testing and documenting all of the engine operating parameters before finally catching the misinformation in the data streams to know where to look for the problems. Once we had our proof of what was incorrect in the data the PCM was reporting, recording and processing, we tested the fuel pressure, all electrical sub-systems, wiring harnesses, connectors, PCM, and components and found one additional problem and the vehicle also needed a MAP sensor along with the Mass Air Flow sensor. Ms. [redacted] was provided a fair and honest estimate. Ms. [redacted] approved the estimate / repairs and we completed the repairs in a timely fashion.  Ms. [redacted] returned our free loaner vehicle and paid for  / picked up her vehicle.  As far as we know the vehicle's engine no longer stalls and always starts. Ms. [redacted] still has a warranty on these repairs with us.  When completing the repairs, we also noticed that the power steering lines were leaking on Ms. [redacted]'s vehicle and the fluid was dripping on the exhaust system. Ms. [redacted] declined the additional repairs at that time. Two days later, Ms. [redacted] called [redacted] at our shop reporting that the vehicle would not go into reverse. We offered to send a tow-truck to pick her up; however, since she was on her lunch break and needed to get back. Since the vehicle would indeed go into drive / forward at the time; [redacted] suggested that she simply get pushed out of the parking space and drive the vehicle to work so she could get back to work and we could tow the vehicle from her workplace thereafter. As far as we know, Ms. [redacted] did exactly that and we have never heard from her again.  [redacted] tried to contact Ms. [redacted] and she has never returned our calls. No doubt, Ms. [redacted] has a totally new and unrelated problem with her vehicle that can be common on any vehicle with this age and mileage. By repairing the stalling / no re-start problem in no way caused the vehicle not to go into reverse two days later. Ms. [redacted] could have a very simple worn-out / linkage malfunction, or the transmission could be low on fluid for some reason (maybe a leak developed), or simply the the transmission failed in Ms. [redacted]'s vehicle. Nonetheless, we have no way of knowing since we have not inspected the vehicle. If Ms. [redacted] would like, we can test and inspect her vehicle for free and let her know what is causing her problem. All she has to do is make an appointment.  Since Ms. [redacted] is a repeat client, we can even offer Ms. [redacted] a wholesale price to repair the vehicle if she chooses the have the work completed with us.Please feel free to contact me with any questions.Sincerely,[redacted]

Dear Revdex.com,
We need to clarify some terms and definitions to make this explanation
understandable:

A wheel bearing on this vehicle is replaced as
and assembly with the mounting hub / carrier as one assembly.


When the wheel bearing fails, five...

normal
symptoms occur:


There is a loud and predominate growling noise
as the vehicle rolls down the road and the noise increases with speed.


The wheel will become loose as the bearing wears;
and sometimes falls of the vehicle.


The steering wheel will feel loose.


Heavy metal shavings and / or rust deposits will
be showing in and around the bearing / hub assembly.


Excessive tire wear will be showing on the one
tire with the bad bearing.

 

The ABS wheel speed sensor is part of the hub /
carrier assembly on this vehicle.


When the ABS Wheel speed sensor fails, it does
not in any way affect the wheel bearing mounted in the assembly and only one
symptom will occur.


The failed wheel speed sensor will set a code on
the system and alert the driver that there is a problem with the system by illuminating
the ABS light.


No other symptoms will be noticeable.

 
Yes, Mr. [redacted] did indeed bring in his vehicle to us on
5-29-14 for a brake inspection. His main concern was the brake pedal pulsation.
As you can read on our Pre-Service check in sheet (attachment “A”), Mr. [redacted]
advised us of two items: 1) The ABS light was illuminated and he was not
concerned about this and / or did not want us to check it out or repair the ABS
system for him. 2) Mr. [redacted] requested cost effective parts to be used on the
vehicle. Please note that there was no mention of any one of five different wheel
bearing symptoms (as outlined above) during our discussions with Mr. [redacted] at
the time the vehicle was brought in for service. Mr. [redacted] was provided a
quote of $25.00, and a free loaner vehicle (attachment “B” and “C”) and left
the vehicle for us to service.  
We did indeed perform a 36 point safety inspection (attachment
“D”) for Mr. [redacted]. There were several issues with the vehicle, most importantly
were all of the brake problems and the broken / rusted springs and spring shackles.
Please note that none of the five different wheel bearing symptoms were found
at this time by our staff. We developed a quote of $1,280 + tax for Mr. [redacted]
and our service writer [redacted] discussed all of the vehicle needs with Mr. [redacted]
(excluding the illuminated ABS light we were advised not to investigate). Mr.
[redacted] approved all of the work and the vehicle was completed and a test drive
was performed. At this time none of the wheel bearing symptoms were found and
all of the brake and spring / suspension issues we corrected were working
properly. See attachment “E” and “F”.
Note that Mr. [redacted] operated his vehicle for over three
months and at no time did he return to us and indicate that indeed he was
experiencing any one of the five know wheel bearing symptoms.
From what we understand, Mr. [redacted] had some additional work
completed at [redacted] two months after our initial service; and [redacted] also did
not note or find any one of the five known symptoms / issues with the wheel
bearing at that time.
When Mr. [redacted] returned to [redacted] a second time for new
tires, he was advised that he needed a wheel bearing assembly. I spoke with Mr.
[redacted] on three occasions and inquired about why he was advised to replace the
wheel bearing. Mr. [redacted] was unclear why the bearing needed to be replaced; however,
he was clear that there was indeed no noise form the bearing at all and he was
not experiencing any of the five known symptoms indicating a failed bearing at
that time.  
Based on all of this information, and the fact that we, Mr.
[redacted] and [redacted] (on the previous occasion) did not find or note any one of
the five symptoms indication a failing wheel bearing, we can only assume that
the bearing may have been fine. Unfortunately, [redacted] may have taken
advantage of the fact that Mr. [redacted] was not concerned with the ABS problem and
may have stretched the truth a bit to make a sale to Mr. [redacted] by suggesting that
the bearing was in much worse shape than it actually was. Of course, the
bearing is not available for inspection (I requested to inspect the bearing for
Mr. [redacted]); therefore, we will never know the full truth.
What we do know is that the bearing showed no symptoms of
failure when the vehicle was in our shop and at no time did Mr. [redacted] indicate
that he was experiencing any one of the symptoms indicating a failed bearing at
any time over a three month period and on his two visits to [redacted]. If given
the chance, we would have inspected the ABS system and made the repairs as
needed when completing the other work at that time. This would have saved Mr.
[redacted] some installation costs while completing the brake job and repairing the
ABS at the same time.  As you now know,
Mr. [redacted] advised us not to proceed with checking the ABS system and the reason
the Hub assembly was not raised upon our inspection.
We at Rad Air did nothing wrong, improper and surely did not
miss a bad bearing upon our inspection of the vehicle. We are only guilty of
listening to our client by testing for or suggesting a repair that the client advised us
not to inspect.  Please feel free to
contact us if you need any other clarification about this matter.   
Sincerely, [redacted]

We understand [redacted] concern; however, our version of the facts does not match [redacted]. I will attempt to clarify. 1.       Prior to [redacted] purchasing the [redacted] with 120,000+ miles, the old owner had the vehicle into our shop to install...

a radiator supplied by them (note, not a radiator supplied by us). 2.       Sometime later, the radiator failed (lower hose casting weld broke). It could have failed due to a defect in the radiator, or it may have failed due to road conditions, hitting a chuck-hole, a curb or any other driving condition that jostled the radiator and cracked the weld.    3.       Due to the loss of coolant, the engine was damaged due to sever overheating.   ·         The damage to the engine could have been alleviated if only [redacted] would have stopped driving the vehicle once the overheating occurred. ·         At no time were we at fault for the failure of the radiator or the demise of the engine due to overheating. 4.       We installed a used engine, and the vehicle was picked up on 10/6/2016. 5.       The used engine came with a 6 month / 6,000-mile warranty. Please review attachment “A”. 6.       [redacted] continued to use the vehicle daily without incident. This alone, proves that the vehicle was repaired properly.   ·         Nearly 9 months later, [redacted] called the shop and claimed we did something incorrect and the engine was damaged. We advised [redacted] to return with the vehicle and we would inspect and check it out for free. Additionally, (as we would do for any client) we advised [redacted] that even though her vehicle was out of warranty, we would do everything in our power to help her out, even if it was not our fault. 7.       [redacted] never contacted us again, nor did she bring her vehicle in for a free inspection. 8.       [redacted] showed up one day with a very odd looking / hand-written receipt for the work performed by the [redacted]” and demanded that we reimburse her for the $1,100.00 in charges. ·         The receipt did not show a cause of the failure. ·         The receipt was not itemized. ·         There was no indication of type of payment. 9.       We again, explained to [redacted] of the following: ·         That the repairs were out of warranty. ·         She failed to return the vehicle to us for inspection. ·         There was no indication of us causing the problem. ·         She provided no pictures, no proof of failure, no proof of the cause of failure, and no broken parts to inspect. ·         We advised [redacted] that we would investigate the allegations and get back to her. 10.   We contacted the [redacted] ourselves, and they verified the repairs. However, when we inquired as to whether the damage was caused by us, they advised us that there was no indication that we did anything wrong or incorrect. They also advised us that the bottom of the vehicle was damaged and banged up due to daily driving on rough road conditions and such, and this could be part of the problem.  They advised us that [redacted] drives a very rough section of road daily due to construction, and they believed this was the cause of the under-vehicle condition.   Again, we did everything correct and treated [redacted] with dignity and respect the entire process. We advised [redacted] that we could not help her put with the invoice for all of the stated reasons. The original radiator failure was not our fault, and not our product. The engine damage could have been alleviated, and the rough road conditions most likely played a part in the vehicles problems. Additionally, the vehicle was out of warranty and the repairing facility found no indication of fault on our part. For those reasons, we believe we do not owe the $1,100.00 requested by [redacted] in the dispute.

I would like to clear up the facts for this complaint and show that we have done nothing immoral, incorrect, or wrong in this matter and / or are in any way in collusion with [redacted] / [redacted] (Dealer).We did not have too (Mr. [redacted] is not our client); however, Mr. [redacted],...

did visit and speak with our service manager [redacted] about this vehicle. [redacted] informed Mr. [redacted] of the facts and advised him of the total truth. The facts are: The dealer dropped off the vehicle and requested for us to complete an alignment (they do not have alignment equipment at the dealership) for them. Once we tried to align the vehicle, we found loose ball joints and tie-rod ends. We advised the dealer of our findings. [redacted] the service advisor advised us to just complete the alignment and center the steering wheel to the best of our ability. As you will see in our invoice #[redacted] (attachment A) to [redacted], we completed the alignment as requested and noted “Note, has movement in right upper / lower ball joints / tie rods. Align best as possible PO#[redacted]” A few weeks ago, Mr. [redacted] then contacted me and I too advised him of the same facts. I explained to Mr. [redacted] that we should not even be speaking with him about the vehicle and could not supply a copy of our invoice since he was not our client. The dealings and invoice actually belongs to [redacted]; therefore, I could not legally provide a copy to Mr. [redacted] without permission from [redacted]. At that time, I believed Mr. [redacted] was satisfied with our explanation of the facts. Shortly after our conservation, Mr. [redacted] contacted [redacted] and apologized for his demeanor when first speaking with [redacted]. .  As you can see by the facts, we did nothing more than what our client requested of us. We even noted our findings on our invoice for our client; therefore, showing no fraud had taken place. There is no fraud on our part! Rad Air had no direct dealings with Mr. [redacted]! We are not in-bed with the dealer to facilitate fraud! I understand that Mr. [redacted] is upset; however, his efforts should be focused on [redacted] / [redacted] and not Rad Air. We are not aware of what was or was not claimed with the transaction between the dealer and Mr. [redacted]; therefore, we cannot state anything more than the facts as we know them in our dealings with the vehicle. Again, we have done nothing immoral, incorrect and / or wrong in this deal and only completed the alignment to the best of our ability for our client. I hope this clears up this misunderstanding. Please feel free to contact me to discuss any aspect of this complaint. Sincerely,[redacted]President & CEO,Rad Air Complete Car Care & Tire Centers.

Received business response via phone. The consumer first went to the Mercedes dealership and got a diagnosis of a number of issues. He came to RadAir for a second diagnosis. At that time, the car ws already running poorly. The RadAir diagnosis basically confirmed what the dealership had said. ...

The vehicle needs:
2 catalytic converters
2 ignition coils
ignition coil
transformer
Total Estimate: $8376.90
The business did nothing to the car to make run poorly.