RadAdvantage, APC

Initial Business Response / [redacted] (1000, 19, 2016/06/06) */ Case#XXXXXXXX RE: [redacted] To Whom it may concern, I'm sorry it took so long to get back to youIn regards to this case, I have researched and found that there was no attempt of communication on behalf of the plaintiffWe received no insurance information from the facility where the services were rendered, We billed the patient to attempt to get insurance information to submit a claimWe sent the patient two statements, one on 05/06/and a final notice on 06/29/with no avail, we ultimately had no choice but to forward this account to our collection agency on 12/ Although we can no longer collect payment from the insurance due to the date of serviceWe will be happy to work with the patient to try to get this bill resolved If you have any questions please feel free to contact me Respectfully, [redacted] Assistant Billing and Collections Manager [redacted] @imagingadvantage.com XXX-XXX-XXXX ext

Initial Business Response /* (1000, 10, 2015/12/04) */
To Whom It May Concern,
As tree billing and Collections Manager of Renaissance Radiology Medical Group, Inc. I would like to respond to your letter dated 11/10/2015. Our office must conduct an investigation regarding a dispute and inform the...

parties of the results. I have conducted an investigation related to your dispute and I find that the payment came through and it crossed in the mail when the account was sent to our outsourced collection department.
On 05/22/15, your daughter was seen in the Emergency Room at the hospital of St. Bernardine's. We were told by the facility to bill Kaiser [redacted] P.O. Box [redacted] Downey, Ca. This is a California address and we do not receive a copy of the insurance card on any of our patients; therefore, initially there was no way for us to know to bill Kaiser of Oregon. Furthermore, the address we received from the hospital was incorrect. We received a call from Mrs. [redacted] on 07/21/15 with the correct insurance information but we had no way to verify benefits or where to send the bill. On 09/1:1/2015, we processed a denial from Kaiser of Downey stating the patient was not eligible. Then the billinu was released to the patient and a statement was sent on this account. From there the account was sent to our collection agency CMRE, on 10/15/15. We received a check from Kaiser of Oregon on 10/26/2015 and the charges were paid in full.
have contacted CMRE to ensure they understood this account was sent in error. There is a zero balance at this time. We apologize for any inconvenience this may have caused. Should you have any questions or requests, please feel free to give me a call.
Sincerely,
[redacted] Billing & Collections Manager
Initial Consumer Rebuttal /* (3000, 12, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am partially satisfied with the response. We need assurance that there is no impact on our daughters credit score and any information sent to the credit reporting bureau is corrected to show that the company making the report was in error not the consumer.
[redacted]
Final Consumer Response /* (2000, 18, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thought the company received payment before they sent the last collection notice. Must have horrible bookkeeping, if they are correct that they did not send to collections I am grudgingly satisfied.
Final Business Response /* (4000, 16, 2016/01/05) */
In response to the above mentioned case. There have been no negative implications to anyone's credit in this matter. The claim was not ever received by the collection agency since it was intercepted at the right time. If you would like to confirm that our collection agency does not have this claim you may contact them directly. Our representative at the collection agency is [redacted] at XXXXXXXXXX. Again, I have called her today, January 4, 2016, to ensure she did not have a case and she confirmed this to be accurate. This case has not been reported to any credit bureaus for any of the Dokkens'. Thank you and please feel free to contact me at any time.

Initial Business Response /* (1000, 19, 2016/06/06) */
Case#XXXXXXXX
RE: [redacted]
To Whom it may concern,
I'm sorry it took so long to get back to you. In regards to this case, I have researched and found that there was no attempt of communication on behalf of the plaintiff. We received...

no insurance information from the facility where the services were rendered, We billed the patient to attempt to get insurance information to submit a claim. We sent the patient two statements, one on 05/06/2011 and a final notice on 06/29/2011 with no avail, we ultimately had no choice but to forward this account to our collection agency on 12/2011.
Although we can no longer collect payment from the insurance due to the date of service. We will be happy to work with the patient to try to get this bill resolved.
If you have any questions please feel free to contact me.
Respectfully,
[redacted]
Assistant Billing and Collections Manager
[redacted]@imagingadvantage.com
XXX-XXX-XXXX ext.3114