I have just given up because the company is not helping me in the manner in which they initially promised. I feel that I am going in circles with them and they are not trying to hold up to what they should as a reputable co. and unfortunately I just feel that continuing will lead no where.
Mrs. [redacted] purchased the 2003 Jeep Liberty on 6/4/15 (see attached buyers order). The cost of the vehicle was $7821.88 which include tax, title, fees, which was financed by Rader Car Company (customer did not pay cash as noted in complaint). As per the contract, Mrs. [redacted] was to put...
a down payment of $1500.00, which the customer had $800.00 in cash on 6/4 and signed promise to pay for the amount of $700.00, customer was to bring in a check on 6/5/15 for us to hold until June 25th, at that time she agreed we could deposit check for rest of down payment (see copy of hold check agreement). At the time of delivery the car had no issues and the Post-Delivery Obligations noted nothing was owed to customer (no work to do on the car, see attached). Mrs. [redacted] failed to bring in the check as agreed, so she still owed for the $700.00, which was rest of down payment.On 7/6/15, Mrs [redacted] brought the car in for service because she noticed reverse lights and turn signals were not working. So we fixed car in our shop and completed at no charge to the customer (see attached service order dated 7/6/15). We found that the issue was a defective manufacturer switch that we fixed.Customer told us on 7/6 that her bank account was compromised so she would not be able to pay us the rest of down payment until she found out how much her bank was going to reimburse her but her direct deposit for work goes in on Wednesday 7/8/15. We called and left message on 7/8 and then on 7/9, customer came in on 7/9 with $140.00 to apply to down payment, which left $560.00 left. We also called on 7/16 in regards to down payment. When we called on 7/17 the customer advised she wouldn’t be able to pay anything until Wednesday 7/22 and that there was an issue with the car. We towed the car to our lot on 7/23/15.We advised customer that she would have to fulfill her obligation of the down payment of $560.00, before we could do work on the car. On 8/6/15, Mrs [redacted] agreed to pay the $560.00 owed, so we had the work done to the car (see attached invoice on 7/23 with work completed on 8/17/15. Called customer on 8/17 to let her know that the car was ready and to discuss the issue of the down payment owed, we let customer know that we were going to move her regular car payments that were currently due (on this date customer was 4 ¼ payments behind, from her payment schedule, see attached). And have her payments start back up when she picked up the car. We were showing good faith with customer to try to get her caught up after she fulfilled her contact by paying the down payment. We tried to contact customer on other occasions (see customer notes, 8/19, 8/21. On 8/22/15 we sent out an Intent to Repossess due to no response or payment from customer.Mrs [redacted] called back on 9/2/15 to let us know that she had to pay $1800.00 to move and hasn’t been working for almost 2 months. (see customer notes).I have also attached copies of email correspondence between Mrs. [redacted] and our account manager, Rachel P[redacted]. There are some discrepancies with the complaint in regards to the customer losing her job because of her car not running, to the email information from the customer herself.Mrs. [redacted] never fulfilled her obligation for the car by not paying her down payment and not paying any car payments as per her contract. We also fixed the car even though nothing was owed to customer at time of delivery. Quite of bit of the information in this complaint contradicts information we received from correspondence with the customer. As to the issue in the complaint on us trying to sell Mrs. [redacted] another car, we have not had any contact with customer to try to sell her another car. The only correspondence we have had with customer is to get her to follow through on the contract she signed when she purchased the car.As to the request for desired settlement, we will not refund money and after all the issues with trying to work with this customer, we will not sell her another car.
Mr Meyer’s purchased the 2007 Saturn Aura on 10/16/15. We inspect all cars that come onto our lot. We do work before we sell cars, if needed to ensure safety for our customers. Every concern that the customer brought to our attention was taken care of at no cost to the...
customer.On 9/8/16, we found that the car would need a transmission, at that point we gave the estimate of $2509.75 for replacement. We knew that the customer would not be able to pay for entire bill at time of pick up so we came up with a payment arrangement of $300.00 at pick up and $100.00 per month until paid in full. We normally do not offer these terms. On 9/19/16 a car to drive so he would not incur any more charges for his rental car.When customer picked up car on 9/23/16 he informed us that he would not be able to pay the $300.00 until 10/3/16, we agreed to those terms.When we called customer on 10/3 to remind customer of payment due, no one answered phone and we left message. We have called quite a few more times in the month of October but no response from customer. Not until we received this complaint.Customer did call our General Manager after hours on his personal cellphone, yelling “he would not pay” along with some other choice words and hung up.See attached service order that customer signed agreeing to terms for payment.At this point, we just want the customer to honor his promise to pay on work that was completed based on that promise.
they are 100 % lying, I have the proof on my phone bill of all incoming and outgoing calls to them and the time in which I spoke to them. They are making up lies so that they don't have to be responsible for a bogus car that they sold.
Here is the attached copy of the service order signed by the customer.Thank youLisa R[redacted]__________________________Attached is follow up documents to your request for further information. Please let me know if you have any questions.Lisa R[redacted]Office ManagerRader Car Company________________________Further concerns:1)See attached our inspection sheet we use on all newcars on the lot. Also see all the work we did to theAura before we sold it.2) We did not sell him a car that was unsafe. Weinspect ALL cars to make sure they are safe beforewe sell them. See attached inspection sheet onwhat work we did to the car.3)Again, see our inspection sheet and work we did tothe car prior to selling car. We would never and Imean NEVER sell an unsafe car.4)see attached of buyers guide, car was sold "AS-IS-NoWarranty". There were no post obligations at thetime of sale (see acknowledgement of post-deliveryobligations) and customer declined any servicewarranty at the time of sale.** Customer complaint was "repair issues" and he isdisputing the transmission we put in for him on 9/8/16and the cost was $2509.75. Customer bought car on10/15/15, the transmission issue did not come up until9/8/16. Customer also states that "I don't think I shouldhave to pay any more repairs", up to 9/23/16, customerhas not paid for any repairs at our shop or at NTB. Wewere the ones who sent him to NTB (and paid them) tofigure out the tire issue (which we could not do herebecause we did not have a dunk tank to find out wherethe tire was leaking, there was no brake issue at all).Customer had no problem, at the time we figured outthat his car needed a transmission, discussing if thetransmission we were quoting him was under warrantyor not. He made the decision to get the transmissionwith the higher warranty for $300.00 more and when hepromised to start paying on the repair, he now wants tonot pay for it at all.Again, I will let you know that we inspect ALL of our carsbefore we sell them to make sure our customers have asafe, used vehicle.We feel, as a company, that we actually went above andbeyond for this customer.
[redacted] signed and dated (2) AS-IS buyers guides and also signed and dated another form thatclearly stated that "No Post Delivery Obligations" were owed to her. See attached forms. I acknowledgethat having her windshield repaired is a major concern. WE do not owe Ms [redacted] a windshield.I did however, acknowledge the concern and offered to repair the windshield for her if it was repairable.It was not repairable, so I offered to pay $50.00 towards the cost of a new windshield. However,after the initial complaint was responded to. Ms [redacted] contacted me directly and I offered todouble my contribution to her new windshield, $100.00. This is all we can contribute to replacing thewindshieid. We as a company believe this is more than far. We as a company have tried to resolvethis problem and Ms [redacted] led us to belleve, last time we spoke, that this was resolved. This situationis exactly why we have forms and require our customers signatures. And these forms are explainedclearly by our finance manager.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I have just given up because the company is not helping me in the manner in which they initially promised. I feel that I am going in circles with them and they are not trying to hold up to what they should as a reputable co. and unfortunately I just feel that continuing will lead no where.
Mrs. [redacted] purchased the 2003 Jeep Liberty on 6/4/15 (see attached buyers order). The cost of the vehicle was $7821.88 which include tax, title, fees, which was financed by Rader Car Company (customer did not pay cash as noted in complaint). As per the contract, Mrs. [redacted] was to put...
a down payment of $1500.00, which the customer had $800.00 in cash on 6/4 and signed promise to pay for the amount of $700.00, customer was to bring in a check on 6/5/15 for us to hold until June 25th, at that time she agreed we could deposit check for rest of down payment (see copy of hold check agreement). At the time of delivery the car had no issues and the Post-Delivery Obligations noted nothing was owed to customer (no work to do on the car, see attached). Mrs. [redacted] failed to bring in the check as agreed, so she still owed for the $700.00, which was rest of down payment.On 7/6/15, Mrs [redacted] brought the car in for service because she noticed reverse lights and turn signals were not working. So we fixed car in our shop and completed at no charge to the customer (see attached service order dated 7/6/15). We found that the issue was a defective manufacturer switch that we fixed.Customer told us on 7/6 that her bank account was compromised so she would not be able to pay us the rest of down payment until she found out how much her bank was going to reimburse her but her direct deposit for work goes in on Wednesday 7/8/15. We called and left message on 7/8 and then on 7/9, customer came in on 7/9 with $140.00 to apply to down payment, which left $560.00 left. We also called on 7/16 in regards to down payment. When we called on 7/17 the customer advised she wouldn’t be able to pay anything until Wednesday 7/22 and that there was an issue with the car. We towed the car to our lot on 7/23/15.We advised customer that she would have to fulfill her obligation of the down payment of $560.00, before we could do work on the car. On 8/6/15, Mrs [redacted] agreed to pay the $560.00 owed, so we had the work done to the car (see attached invoice on 7/23 with work completed on 8/17/15. Called customer on 8/17 to let her know that the car was ready and to discuss the issue of the down payment owed, we let customer know that we were going to move her regular car payments that were currently due (on this date customer was 4 ¼ payments behind, from her payment schedule, see attached). And have her payments start back up when she picked up the car. We were showing good faith with customer to try to get her caught up after she fulfilled her contact by paying the down payment. We tried to contact customer on other occasions (see customer notes, 8/19, 8/21. On 8/22/15 we sent out an Intent to Repossess due to no response or payment from customer.Mrs [redacted] called back on 9/2/15 to let us know that she had to pay $1800.00 to move and hasn’t been working for almost 2 months. (see customer notes).I have also attached copies of email correspondence between Mrs. [redacted] and our account manager, Rachel P[redacted]. There are some discrepancies with the complaint in regards to the customer losing her job because of her car not running, to the email information from the customer herself.Mrs. [redacted] never fulfilled her obligation for the car by not paying her down payment and not paying any car payments as per her contract. We also fixed the car even though nothing was owed to customer at time of delivery. Quite of bit of the information in this complaint contradicts information we received from correspondence with the customer. As to the issue in the complaint on us trying to sell Mrs. [redacted] another car, we have not had any contact with customer to try to sell her another car. The only correspondence we have had with customer is to get her to follow through on the contract she signed when she purchased the car.As to the request for desired settlement, we will not refund money and after all the issues with trying to work with this customer, we will not sell her another car.
Mr Meyer’s purchased the 2007 Saturn Aura on 10/16/15. We inspect all cars that come onto our lot. We do work before we sell cars, if needed to ensure safety for our customers. Every concern that the customer brought to our attention was taken care of at no cost to the...
customer.On 9/8/16, we found that the car would need a transmission, at that point we gave the estimate of $2509.75 for replacement. We knew that the customer would not be able to pay for entire bill at time of pick up so we came up with a payment arrangement of $300.00 at pick up and $100.00 per month until paid in full. We normally do not offer these terms. On 9/19/16 a car to drive so he would not incur any more charges for his rental car.When customer picked up car on 9/23/16 he informed us that he would not be able to pay the $300.00 until 10/3/16, we agreed to those terms.When we called customer on 10/3 to remind customer of payment due, no one answered phone and we left message. We have called quite a few more times in the month of October but no response from customer. Not until we received this complaint.Customer did call our General Manager after hours on his personal cellphone, yelling “he would not pay” along with some other choice words and hung up.See attached service order that customer signed agreeing to terms for payment.At this point, we just want the customer to honor his promise to pay on work that was completed based on that promise.
they are 100 % lying, I have the proof on my phone bill of all incoming and outgoing calls to them and the time in which I spoke to them. They are making up lies so that they don't have to be responsible for a bogus car that they sold.
Here is the attached copy of the service order signed by the customer.Thank youLisa R[redacted]__________________________Attached is follow up documents to your request for further information. Please let me know if you have any questions.Lisa R[redacted]Office ManagerRader Car Company________________________Further concerns:1)See attached our inspection sheet we use on all newcars on the lot. Also see all the work we did to theAura before we sold it.2) We did not sell him a car that was unsafe. Weinspect ALL cars to make sure they are safe beforewe sell them. See attached inspection sheet onwhat work we did to the car.3)Again, see our inspection sheet and work we did tothe car prior to selling car. We would never and Imean NEVER sell an unsafe car.4)see attached of buyers guide, car was sold "AS-IS-NoWarranty". There were no post obligations at thetime of sale (see acknowledgement of post-deliveryobligations) and customer declined any servicewarranty at the time of sale.** Customer complaint was "repair issues" and he isdisputing the transmission we put in for him on 9/8/16and the cost was $2509.75. Customer bought car on10/15/15, the transmission issue did not come up until9/8/16. Customer also states that "I don't think I shouldhave to pay any more repairs", up to 9/23/16, customerhas not paid for any repairs at our shop or at NTB. Wewere the ones who sent him to NTB (and paid them) tofigure out the tire issue (which we could not do herebecause we did not have a dunk tank to find out wherethe tire was leaking, there was no brake issue at all).Customer had no problem, at the time we figured outthat his car needed a transmission, discussing if thetransmission we were quoting him was under warrantyor not. He made the decision to get the transmissionwith the higher warranty for $300.00 more and when hepromised to start paying on the repair, he now wants tonot pay for it at all.Again, I will let you know that we inspect ALL of our carsbefore we sell them to make sure our customers have asafe, used vehicle.We feel, as a company, that we actually went above andbeyond for this customer.
[redacted] signed and dated (2) AS-IS buyers guides and also signed and dated another form thatclearly stated that "No Post Delivery Obligations" were owed to her. See attached forms. I acknowledgethat having her windshield repaired is a major concern. WE do not owe Ms [redacted] a windshield.I did however, acknowledge the concern and offered to repair the windshield for her if it was repairable.It was not repairable, so I offered to pay $50.00 towards the cost of a new windshield. However,after the initial complaint was responded to. Ms [redacted] contacted me directly and I offered todouble my contribution to her new windshield, $100.00. This is all we can contribute to replacing thewindshieid. We as a company believe this is more than far. We as a company have tried to resolvethis problem and Ms [redacted] led us to belleve, last time we spoke, that this was resolved. This situationis exactly why we have forms and require our customers signatures. And these forms are explainedclearly by our finance manager.