We used Radian Mechanical Inc to service our AC unitI requested a quote beforehand and was told that they charge $for the first hourThe technicians arrived on time and left after minutesAt first we didn't receive a bill, so we contacted Radian Mechanical Inc to request a billWhen we got the bill we were charged for hours of workWhen we queried the discrepancy in billing, Walt (the manager) replied with the following:
Our billing is a one hour minimum($85.00), travel time(hour/$21.30) and a truck charge ($25.00) that equals $before taxWhen we talked I told you that we charge $per hour and that it should not take much over the one hour to do a serviceWhen I reviewed your bill, before it was sent to you, I adjusted it to show only hours of total time for the tech's that were sentThat only equals $before tax
So that you will better understand the savings we are giving you and that you said my tech's only spent minutes doing this workI will show you what this service call would costBased on the information that I got back from my tech's one man would have spent a minimum of hours to do the workLet's use that as a starting pointThe charge-out rate is $so that a sub total of $127.50, and travel charge of hour is $and a truck charge of $This would equal a total charge of $plus tax
If I was to charge by the minute, which we do not do, you would have paid moreAt $per minute($85.00/60= $1.42)Two peopleTravel time of minutes each, equals($x ) $42.60, work time on site minutes(your time) each equals $and a truck charge of $ This would equal a total of $plus tax
None of these extra charges (extra per person sent to do the job, extra for a truck charge, extra for travel time, etc.) was ever mentioned when I requested a quoteSo our advice to other customers would be to ask for specifics when you request a quote because there are many hidden chargesThe problem is not with the cost of the service, it is 100% about the non-transparent billing practices of this business
We used Radian Mechanical Inc to service our AC unitI requested a quote beforehand and was told that they charge $for the first hourThe technicians arrived on time and left after minutesAt first we didn't receive a bill, so we contacted Radian Mechanical Inc to request a billWhen we got the bill we were charged for hours of workWhen we queried the discrepancy in billing, Walt (the manager) replied with the following:
Our billing is a one hour minimum($85.00), travel time(hour/$21.30) and a truck charge ($25.00) that equals $before taxWhen we talked I told you that we charge $per hour and that it should not take much over the one hour to do a serviceWhen I reviewed your bill, before it was sent to you, I adjusted it to show only hours of total time for the tech's that were sentThat only equals $before tax
So that you will better understand the savings we are giving you and that you said my tech's only spent minutes doing this workI will show you what this service call would costBased on the information that I got back from my tech's one man would have spent a minimum of hours to do the workLet's use that as a starting pointThe charge-out rate is $so that a sub total of $127.50, and travel charge of hour is $and a truck charge of $This would equal a total charge of $plus tax
If I was to charge by the minute, which we do not do, you would have paid moreAt $per minute($85.00/60= $1.42)Two peopleTravel time of minutes each, equals($x ) $42.60, work time on site minutes(your time) each equals $and a truck charge of $ This would equal a total of $plus tax
None of these extra charges (extra per person sent to do the job, extra for a truck charge, extra for travel time, etc.) was ever mentioned when I requested a quoteSo our advice to other customers would be to ask for specifics when you request a quote because there are many hidden chargesThe problem is not with the cost of the service, it is 100% about the non-transparent billing practices of this business