Radiant Property Management

[redacted] As we expressed previously, the inconveniences that Ms [redacted] experienced at the time of her mowere both improper and uninvitedTherefore, we are more than willing to justly compensate her and we have since, eagerly made an earnest effort to do soAt the time of move in, Ms [redacted] accepted a $monthly rental rate which has been reduced to $She has also received a $credit which is a proration for the total of days, that has been applied to her rental account for the month of MayAs of May 1, 2017, Ms [redacted] rental account balance is $415.00, if she would prefer to receive a proration for days and summit the receipts to our management office to be compensated for monies that were spent on food instead of receiving the $credit, we would be happy to reimburse herSincerely, Michael W***, Principal of Radiant Property Management

To: Revdex.com From: Radiant Property Management Date: April 13, Re: [redacted] Here at Radiant Property Management LLCwe operate at a standard in which we strive to provide excellent customer service in a clean and safe environment for our residentsIn the case where an event that is beyond our control occurs, we do our absolute best to resolve the matter in a professional, timely, and attentive mannerThe now resident, applied for a one bedroom unit back in February of and the desired modate was April 1, Since that date fell on a weekend in which the management office is closed, we allowed the tenant to take residence two days prior to the initial modate upon her requestAt that time, the resident was told that there was a possibility that some items may still be in progress such as appliances and cleaning (which are usually the last items to be installed or completed when units are turned over) since the unit was scheduled for a ready date of April 1, The units at our property are renovated by a third-party contractorIn this instance, our contractor did not receive their delivery of appliances and building materials on the expected delivery date of March Our management office was consistently in communication with the resident, and still have been available and accessible at all hoursWe have since, provided extermination, restored the heat, installed the appliances, credited the rental account in the amount of the days that items were incomplete, and we also discounted her rent for the next six monthsUnfortunately, we are unable to change their experience, but we can do our absolute best to make the situation rightThus far, the resident seems to be satisfied, and we intend to maintain the same dynamic going forwardSincerely, Michael W***, Principal of Radiant Property Management

To: Revdex.com From: Radiant Property Management Date: April 13, 2017 Re:[redacted] Here at Radiant Property Management LLC. we operate at a standard in which we strive to provide excellent customer service in a clean and safe environment for our residents. In the case where an event that...

is beyond our control occurs, we do our absolute best to resolve the matter in a professional, timely, and attentive manner. The now resident, applied for a one bedroom unit back in February of 2017 and the desired move-in date was April 1, 2017. Since that date fell on a weekend in which the management office is closed, we allowed the tenant to take residence two days prior to the initial move-in date upon her request. At that time, the resident was told that there was a possibility that some items may still be in progress such as appliances and cleaning (which are usually the last items to be installed or completed when units are turned over) since the unit was scheduled for a ready date of April 1, 2017. The units at our property are renovated by a third-party contractor. In this instance, our contractor did not receive their delivery of appliances and building materials on the expected delivery date of March 29. 2017. Our management office was consistently in communication with the resident, and still have been available and accessible at all hours. We have since, provided extermination, restored the heat, installed the appliances, credited the rental account in the amount of the days that items were incomplete, and we also discounted her rent for the next six months. Unfortunately, we are unable to change their experience, but we can do our absolute best to make the situation right. Thus far, the resident seems to be satisfied, and we intend to maintain the same dynamic going forward. Sincerely, Michael W[redacted], Principal of Radiant Property Management

[redacted] As we expressed previously, the inconveniences that Ms. [redacted] experienced at the time of her move-in were both improper and uninvited. Therefore, we are more than willing to justly compensate her and we have since, eagerly made an earnest effort to do so. At the time of move in, Ms. [redacted] accepted a $1050.00 monthly rental rate which has been reduced to $995.00. She has also received a $525.00 credit which is a proration for the total of 15 days, that has been applied to her rental account for the month of May. As of May 1, 2017, Ms. [redacted] rental account balance is $415.00, if she would prefer to receive a proration for 7 days and summit the receipts to our management office to be compensated for monies that were spent on food instead of receiving the $525.00 credit, we would be happy to reimburse her. Sincerely, Michael W[redacted], Principal of Radiant Property Management

The management company did discount me , However I did not have stove for 7 days after moving in. A total of 9 days. I asked if they were going to reimburse me for eating out everyday , which I do have receipts. This was not addressed.