Radiant Recovery

This letter is regarding the complaint that was submitted on 8/16/Before even attempting to explain the reasons leading to this unintended mistake, we would like to offer our sincere apologies to Mr [redacted] for any inconvenience this may have caused.At Alliance Abroad Group, customer satisfaction is something that we take very seriously and would never compromise under any circumstancesUnfortunately, sometimes unavoidable mistakes happen.After a thorough review of this case, we have concluded that although the story that Mr [redacted] describes is different from our records, he does merit a refund of all fees less the non-refundable application fee as stated in the Terms & Conditions form he signedTherefore, we will refund him $USD.We hope this solution is satisfactory and meets your expectationsWe will do our best to insure that such incidents won't be repeated in the future

This letter is regarding the complaint that was submitted on 8/16/2016. Before even attempting to explain the reasons leading to this unintended mistake, we would like to offer our sincere apologies to Mr. [redacted] for any inconvenience this may have caused.At Alliance Abroad Group, customer...

satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen.After a thorough review of this case, we have concluded that although the story that Mr. [redacted] describes is different from our records, he does merit a refund of all fees less the non-refundable application fee as stated in the Terms & Conditions form he signed. Therefore, we will refund him $950 USD.We hope this solution is satisfactory and meets your expectations. We will do our best to insure that such incidents won't be repeated in the future.