Dear Revdex.com, Thank you for taking the time to contact SFX Entertainment, Incregarding an issue from our customerWe value our guests and their satisfaction with our services, and thus appreciate the opportunity to respond to the comments and concerns brought to the Better Business BureauThis is a response to the consumer complaint from [redacted] , Revdex.com ID number [redacted] , regarding a refund requestWe understand that [redacted] is requesting a refund for the tickets he purchased for the event Something Wonderful in Dallas, Texas, which was cancelledOur records indicate that on May *, 2015, [redacted] completed a google form set up for ticket holders of the event to indicate whether they preferred to be issued a refund or to receive tickets to a subsequent event, Something Wicked, in Houston, Texas [redacted] indicated that he would like to receive tickets to the other eventThese tickets were sent out on June *, Since [redacted] has instead requested a refund of his original tickets via the Revdex.com, we are happy to honor thatWe are issuing a check in the amount of $to be sent to [redacted] ’s address and cancelling his tickets to Something WickedThe tickets for Something Wicked will no longer be validThe check should arrive next weekWe are always happy to help our customers in any way we can, and to make sure they receive the best experience from usWe also encourage our customers to reach out directly to us so that we can assist with matters such as this one in the futureOur contact information can be found on the event website
Dear Revdex.com, Thank you for taking the time to contact SFX Entertainment, Incregarding an issue from our customerWe value our guests and their satisfaction with our services, and thus appreciate the opportunity to respond to the comments and concerns brought to the Better Business BureauThis is a response to the consumer complaint from [redacted] , Revdex.com ID number [redacted] , regarding a refund requestWe understand that [redacted] is requesting a refund for the tickets he purchased for the event Something Wonderful in Dallas, Texas, which was cancelledOur records indicate that on May *, 2015, [redacted] completed a google form set up for ticket holders of the event to indicate whether they preferred to be issued a refund or to receive tickets to a subsequent event, Something Wicked, in Houston, Texas [redacted] indicated that he would like to receive tickets to the other eventThese tickets were sent out on June *, Since [redacted] has instead requested a refund of his original tickets via the Revdex.com, we are happy to honor thatWe are issuing a check in the amount of $to be sent to [redacted] ’s address and cancelling his tickets to Something WickedThe tickets for Something Wicked will no longer be validThe check should arrive next weekWe are always happy to help our customers in any way we can, and to make sure they receive the best experience from usWe also encourage our customers to reach out directly to us so that we can assist with matters such as this one in the futureOur contact information can be found on the event website