Radiator Express & Auto Air, Inc.

Dear Revdex.com: Your request was directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing We are sorry that ** *** was not able to get
through to the customer service department. We are checking that number and appreciate it being brought to our attention. Quality customer service is very important to us and ** ***’s order was cancelled. Nothing will be shipped or billedWe believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. My complaint filed against All Star Marketing has been resolved and they have cancelled my order My case # *** can be closed. Thank you,*** ** ***
Sincerely,
*** ***

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*** *** Dear Revdex.com: On behalf of the Allstar Marketing legal department, this has been resolved.
Please close this Revdex.com complaint # *** as resolvedThank you for your attention to this Sincerely, Customer Care Specialist Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although the letter from the vendor states that they have refunded my *** for both purchases, they did not I received a refund in the amount of $ I am still owed $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com: Your recent correspondence was directed to me for handling. In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing.Order ***Order received 09/**/2014CAT’S MEOW SET 2 $EACH X
= $119.94Processing & handling $X = $59.70Total $179.64We were not aware that that the customer was not happy with the CAT’S MEOWI have indicated the offer details below. Offer Details: Cats love to play, all day every day, and with Cat’s Meow cat toys, your feline friend will stay entertained through day or nightWhether you're right there at home or gone all day, you can rest assured that your kitty is having the time of its lifeYour cat will have a blast for hours on end trying to catch the peek-a-boo wand as it dips in and out of the carousel cover! What fun! On today's call, you'll get the Cat’s Meow cat toy for just $plus $processing and handling and we'll send you a second Cat’s Meow cat toy absolutely FREE!The customer contacted us for the first time on 7/**/and we issued credit to their account for the processing and handling charges of $59.70.Since quality customer service is very important to us, we have issued a credit for the balance of their order $to their Visa ending in ***. The credit will post to the account in accordance with their bank/card provider policies.Thank you for bringing this to our attention.Sincerely,Customer Care Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but the matter has not been resolved until I receive the items ordered
Sincerely,
[redacted]

Dear Revdex.com:     Your recent correspondence was directed to me for handling.  Please accept my apology for any delay this has caused.  In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing.   [redacted]...

[redacted]                     [redacted]                             [redacted]                    [redacted]                                            [redacted]
  We are sorry that [redacted] was not happy with their ordering experience. Unfortunately, due to the high demand for the Simply Fit Board we experience a backorder. This order was shipped on 12/**/2016 with [redacted] Tracking [redacted] showing this is showing a delivery date of 1/*/2017 by end of day. Since quality customer service is very important to us, we have issued a credit to [redacted]’s account for $67.97. We thank you for your patience.     Sincerely, Customer Care Specialist

Your recent correspondence was directed to me for handling.  In order to resolvethis, I have indicated what has transpired below on behalf of Allstar Marketing.[redacted]    ...

                   [redacted]           [redacted]             [redacted]                                   ...⇄ />           [redacted]                                                               [redacted]     [redacted]                 [redacted]We are very sorry that the customer is not happy with their ordering experience. I have indicated the offer details below: When ordering today, you will receive the Knot Out™ Detangling Brush for just $14.95 + $6.95 P&H, and we will include a 2nd Knot Out™ Detangling Brush for FREE, just pay the separate $4.95 P&H *State tax may apply - NY, CT, CA & NV -30-DAY MONEY BACK GUARANTEE (minus p&h).Unfortunately we are experiencing a backorder due to the high demand for this item. We did notify the customer of the delay and they agreed to wait for the shipment. On 4/**/2015 due to the delay, we discounted the customer order and expedited the shipment once it does come in. Nothing will be billed to the customer’s account until these are shipped. Since quality customer service is very important to us, I have issued an additional $5 credit to their order.  The new order total is $19.00. Once these are in stock their order will ship. We thank you for your patience. Sincerely,[redacted]   Tell us why here...

Dear Revdex.com,We are sorry to hear this happened to the customer however, this product, Magic Bamboo Pillow isnot a product of Allstar Marketing nor do we have an order for [redacted].  Contact the correct company to resolve this matter. Please remove this complaint from our file and...

correct our Revdex.com rating for Allstar Marketing.Thank you for your immediate attention to this matter.   Sincerely,Customer Service Specialist  Tell us why here...

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[redacted] [redacted] Dear Revdex.com:     Your recent correspondence was directed to me for handling.  Please accept my apology for any delay this has caused.  In...

order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing.   [redacted]
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[redacted]                     [redacted] ** [redacted]
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[redacted]                                            [redacted]   We are sorry that [redacted] was not happy with their ordering experience.  We are sorry the customer has not received their Snuggies.  We are tracking the package to find out what happen to them and we have issued a full credit to her [redacted] account ending in [redacted] for the amounts listed above, $72.72 and 81.41 for a total of $154.13.  These credits will reflect on her next billing statement. Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you also for your patience.     Sincerely, Customer Care Specialist  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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[redacted]   Dear Revdex.com:     Your request was directed to me for handling.  Please accept my apology for any...

delay this has caused.  In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing.   Order # [redacted] Simply Fit Set Magenta         $49.99 Processing and handling       $4.99 GST                                   $7.15 Total $62.13   We are sorry that the customer never received the Simply Fit Board.  Canada Post Tracking [redacted] did show it was delivered on 01/**/2017.   The customer contacted us on 02/**/2017 to advise they never received the shipment.  At this time a refund of $62.13 was issued on 2/**/2017 to the Visa account ending in [redacted] with expiration date of 02/2019.   The customer should contact their bank to see where the credit was applied to their account.   Quality customer service is very important to us and we thank you for bringing this to our attention. We believe this is the information you require and feel this resolution will close the matter satisfactorily.   Sincerely, Customer Care Specialist    Tell us why here...

Dear Revdex.com:     We are sorry the customer has not seen the credit to their order [redacted] for $81.41.  I have requested that again today to the [redacted] ending in [redacted] exp [redacted].   This will reflect on their next statement. Thank you for bringing this to our attention and for your patience. Customer Care Specialist Tell us why here...