Good afternoon, I called yesterday to discuss ID [redacted] I would like to post an update to this ID but the case is now closed on-line I spoke with a helpful representative and she directed me to e-mail the resolution for this ID We resolved this issue directly with the consumer Can you please update the this ID with the following resolution: We apologize for the issue that [redacted] experienced with her wagon We have replaced the wagon body and wheels for [redacted] to resolve the matter Thank you! Please contact me if you have any questions and thank you in advance for your assistance Best Regards, [redacted] [redacted] | Director, Radioflyer.com & Customer Service | radioflyer.com | [redacted]
Contact Name and Title: Stacey
Contact Phone: ***
Contact Email: ***
Hi Sara,
We would be happy to continue working with you on providing a credit for your wagonAs requested, in order to assist you further, we would need to know the model #, manufacturing date, the
issue you experienced with the wagon and your phone numberThe model # and manufacturing date will be on the handle of the product
As soon as we receive these details, we can discuss the resolution
Thank you for your help!
Best,
Radio Flyer Customer Service
Initial Business Response /* (1000, 6, 2015/08/14) */
We apologize for the issue that *** experienced with his orderCustomer Service contacted *** and reimbursed his shipping costWe also sent out a new replacement wheel for him and notified our IT department about his orderThank
you!
Initial Consumer Rebuttal /* (2000, 8, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Everything has been taken care of
Complaint: ***
I am rejecting this response because: I ordered the Product by phone and they never told me about the return policy Usually product if you purchase you have days to returnSpecially this product you can only order online or phone and you cannot even see at a store to know if it’s good or bad product I never expected to get such a bad product from radio Flyer I called within days and they said because my son used the product we cannot return it anymore I would like to return the product end of story
Sincerely,
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the only information I have I provided everything correctly and was already told that credit would be issued to me and emailed to me! I haven't received that and that's what I'm following up onWe don't have the wagon as it was dangerous to use and we were told we could purchase and select something else on your site with the credit we have still not received but were promised! The canopy covered wagon is what it was you should know what wagon this is and have this credit issued to meOr I do need to have someone help me if you cannot
Hello! The Customer Service team has been assisting this consumer in accordance to the Return and Warranty policies stated on our website. Returned products must be in new condition with their original packaging and may be returned within days from the purchase dateIf a product is not
working properly, it is covered under the warranty and Radio Flyer will send replacement parts. In addition, we make consumers aware of the closest Service Center should they be interested.Thank you,Radio Flyer Customer Service
Contact Name and Title: Stacey [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hi Sarah,
Thank you for the additional information. The model # and M.D # you have provided are not valid. To find the accurate information, please locate the warning label on the handle of the product.
We would like to resolve this for you. If you do not have this information available, please contact our Customer Service team so we can talk through a solution with you. Our number is 800.621.7613.
Thank you!
Best regards,
Radio Flyer Customer Service
Good afternoon, I called yesterday to discuss ID [redacted]. I would like to post an update to this ID but the case is now closed on-line. I spoke with a helpful representative and she directed me to e-mail the resolution for this ID. We resolved this issue directly with the...
consumer. Can you please update the this ID with the following resolution: We apologize for the issue that [redacted] experienced with her wagon. We have replaced the wagon body and wheels for [redacted] to resolve the matter. Thank you! Please contact me if you have any questions and thank you in advance for your assistance. Best Regards, [redacted] [redacted] | Director, Radioflyer.com & Customer Service | radioflyer.com | [redacted]
As our Return Policy states, we are able to process returns for products that are in new condition with their original packaging. Please contact our Customer Service department for further assistance with your product. We will assist you with replacement parts and/or a Service Center to ensure that your product is working properly. Our Customer Service team is available Monday – Friday 8 am – 5 pm CST and can be reached at [redacted]@radioflyer.com or [redacted]
Thank you, Radio Flyer Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Good afternoon, I called yesterday to discuss ID [redacted] I would like to post an update to this ID but the case is now closed on-line I spoke with a helpful representative and she directed me to e-mail the resolution for this ID We resolved this issue directly with the consumer Can you please update the this ID with the following resolution: We apologize for the issue that [redacted] experienced with her wagon We have replaced the wagon body and wheels for [redacted] to resolve the matter Thank you! Please contact me if you have any questions and thank you in advance for your assistance Best Regards, [redacted] [redacted] | Director, Radioflyer.com & Customer Service | radioflyer.com | [redacted]
Contact Name and Title: Stacey
Contact Phone: ***
Contact Email: ***
Hi Sara,
We would be happy to continue working with you on providing a credit for your wagonAs requested, in order to assist you further, we would need to know the model #, manufacturing date, the
issue you experienced with the wagon and your phone numberThe model # and manufacturing date will be on the handle of the product
As soon as we receive these details, we can discuss the resolution
Thank you for your help!
Best,
Radio Flyer Customer Service
Initial Business Response /* (1000, 6, 2015/08/14) */
We apologize for the issue that *** experienced with his orderCustomer Service contacted *** and reimbursed his shipping costWe also sent out a new replacement wheel for him and notified our IT department about his orderThank
you!
Initial Consumer Rebuttal /* (2000, 8, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Everything has been taken care of
Complaint: ***
I am rejecting this response because: I ordered the Product by phone and they never told me about the return policy Usually product if you purchase you have days to returnSpecially this product you can only order online or phone and you cannot even see at a store to know if it’s good or bad product I never expected to get such a bad product from radio Flyer I called within days and they said because my son used the product we cannot return it anymore I would like to return the product end of story
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I called with in Days and the did not want to accept the return
Sincerely,
*** ***
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the only information I have I provided everything correctly and was already told that credit would be issued to me and emailed to me! I haven't received that and that's what I'm following up onWe don't have the wagon as it was dangerous to use and we were told we could purchase and select something else on your site with the credit we have still not received but were promised! The canopy covered wagon is what it was you should know what wagon this is and have this credit issued to meOr I do need to have someone help me if you cannot
Hello! The Customer Service team has been assisting this consumer in accordance to the Return and Warranty policies stated on our website. Returned products must be in new condition with their original packaging and may be returned within days from the purchase dateIf a product is not
working properly, it is covered under the warranty and Radio Flyer will send replacement parts. In addition, we make consumers aware of the closest Service Center should they be interested.Thank you,Radio Flyer Customer Service
Contact Name and Title: Stacey [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hi Sarah,
Thank you for the additional information. The model # and M.D # you have provided are not valid. To find the accurate information, please locate the warning label on the handle of the product.
We would like to resolve this for you. If you do not have this information available, please contact our Customer Service team so we can talk through a solution with you. Our number is 800.621.7613.
Thank you!
Best regards,
Radio Flyer Customer Service
Good afternoon, I called yesterday to discuss ID [redacted]. I would like to post an update to this ID but the case is now closed on-line. I spoke with a helpful representative and she directed me to e-mail the resolution for this ID. We resolved this issue directly with the...
consumer. Can you please update the this ID with the following resolution: We apologize for the issue that [redacted] experienced with her wagon. We have replaced the wagon body and wheels for [redacted] to resolve the matter. Thank you! Please contact me if you have any questions and thank you in advance for your assistance. Best Regards, [redacted] [redacted] | Director, Radioflyer.com & Customer Service | radioflyer.com | [redacted]
As our Return Policy states, we are able to process returns for products that are in new condition with their original packaging. Please contact our Customer Service department for further assistance with your product. We will assist you with replacement parts and/or a Service Center to ensure that your product is working properly. Our Customer Service team is available Monday – Friday 8 am – 5 pm CST and can be reached at [redacted]@radioflyer.com or [redacted]
Thank you, Radio Flyer Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]