*** Hard copy and additional information attached *** On August 1st, Radio Link Internet received a letter concerning a complaint from *** *** with a Revdex.com ID of ***This customer has been with Radio Link Internet since 12/21/and was installed by the Owner of Radio Link
Internet, Daniel *** *** and Daniel *** was present at the time of installation, and one part of the installation process is going over briefly the Terms and Conditions of the service being deliveredThese documents are also located on www.radiolinkinterneleornThe complaint that *** *** has with Radio Link Internet is covered in the Terms and Conditions of service found in paragraph 8aThis section explains that the service that was agreed to is "as is as available" and "is not guaranteed to be error free," It has been talked about that Radio Link Internet does offer a SLA (service level agreement) service connection, however an SLA cost considerably more then a serviceRadio Link Internet does have large businesses with an SLA connection and those connections haven't had these issuesSo in response to the letter from the Revdex.com on the complaint of *** ***, Radio Link Internet is providing the service level that was subscribed toRadio Link Internet would be willing to talk about upgrading the service into a SLA connection for the appropriate feesIf *** *** does not choose to make this switch, then his service will stay the same as it is now under the Terms and Conditions he agreed toThank you,
*** Hard copy and additional information attached *** On August 1st, Radio Link Internet received a letter concerning a complaint from *** *** with a Revdex.com ID of ***This customer has been with Radio Link Internet since 12/21/and was installed by the Owner of Radio Link
Internet, Daniel *** *** and Daniel *** was present at the time of installation, and one part of the installation process is going over briefly the Terms and Conditions of the service being deliveredThese documents are also located on www.radiolinkinterneleornThe complaint that *** *** has with Radio Link Internet is covered in the Terms and Conditions of service found in paragraph 8aThis section explains that the service that was agreed to is "as is as available" and "is not guaranteed to be error free," It has been talked about that Radio Link Internet does offer a SLA (service level agreement) service connection, however an SLA cost considerably more then a serviceRadio Link Internet does have large businesses with an SLA connection and those connections haven't had these issuesSo in response to the letter from the Revdex.com on the complaint of *** ***, Radio Link Internet is providing the service level that was subscribed toRadio Link Internet would be willing to talk about upgrading the service into a SLA connection for the appropriate feesIf *** *** does not choose to make this switch, then his service will stay the same as it is now under the Terms and Conditions he agreed toThank you,