Radio Shack #9454

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I purchased the shoes about years ago from Neiman M [redacted] and I am unable to locate the receipt at this time to send to you I have attached a copy of the store receipt that I took it to for repairs and all the information you have requested is on that receipt I have also attached a copy of the store receipt when I took it originally for repairs along with photos of the shoes and their condition In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern,PRADA USA Corp. (“PRADA”) is in receipt of: (i) Complaint # [redacted] filed by [redacted] , which was forwarded to PRADA on July **, 2015; (ii) [redacted] response to PRADA’s inquiry, which was forward to PRADA on August *, 2015; and (iii) [redacted] rejection of PRADA’s response, which was forwarded to PRADA on August **, 2015. The following is PRADA’s final response to this matter. As noted in PRADA’s response on August **, 2015, PRADA cannot accommodate [redacted] request for a voucher for a new pair of shoes because, as per [redacted] response, he purchased the shoes in question "about 2 years ago from Neiman M***”. Therefore, [redacted] should address his voucher request to Neiman M***.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern:PRADA USA Corp("PRADA") is in receipt of customer complaint #*** Please be advised that PRADA has addressed the matter and *** *** was provided a refund on Sunday, August **,

To Whom It May Concern,PRADA USA Corp. (“PRADA”) is in receipt of:  (i) Complaint #[redacted] filed by [redacted], which was forwarded to PRADA on July **, 2015; (ii) [redacted] response to PRADA’s inquiry, which was forward to PRADA on August *, 2015; and (iii) [redacted] rejection of PRADA’s response, which was forwarded to PRADA on August **, 2015.   The following is PRADA’s final response to this matter.  As noted in PRADA’s response on August **, 2015, PRADA cannot accommodate [redacted] request for a voucher for a new pair of shoes because, as per [redacted] response, he purchased the shoes in question "about 2 years ago from Neiman M[redacted]”.  Therefore, [redacted] should address his voucher request to Neiman M[redacted].

To Whom It May Concern,PRADA USA Corp. is in receipt of Complaint #[redacted] filed by [redacted], which was forward to PRADA on July **, 2015.  In order to research the complaint and provide a response, PRADA requests that [redacted] specify the date of purchase of the shoes, the PRADA...

store location such shoes were purchased at, the PRADA store that [redacted] visited to request the repair that he references in his complaint and a copy of the receipt for the purchased shoes.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I understand Prada's response to my complaint but why is Neiman M[redacted] responsible for a product which they did not make to provide me with a voucher?  Why should I be held responsible for shoes which are no longer made and the parts are no longer available to repair it.  As the maker of the shoes, Prada should stand by it's product 100% and as they stated, they no longer have the parts in order to complete the repair of their shoes.  That is the reason why I feel a compromise from the product manufacturer/owner should be provided to resolve my complaint.  Neiman M[redacted] did not make the Prada shoes I purchased which apparently had a defect to them.  As such, I expect the product manufacturer/owner should be held responsible for the defect of my shoes.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I purchased the shoes about 2 years ago from Neiman M[redacted] and I am unable to locate the receipt at this time to send to you.  I have attached a copy of the store receipt that I took it to for repairs and all the information you have requested is on that receipt.  I have also attached a copy of the store receipt when I took it originally for repairs along with photos of the shoes and their condition.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern:We write in response to the complaint filed by [redacted] and forwarded to PRADA USA Corp. ("PRADA") by the Revdex.com on January **, 2017, ID Number [redacted] (the "Complaint").Please be advised that [redacted]’s refund has been processed by PRADA as of January **, 2017. ...

Further, please note that the timing for the refund to appear on [redacted]’s account is not in PRADA’s control as it depends on [redacted]'s bank/credit card company.