Radiology Associates of Roanoke, PC

Review: This has been ongoing since fall of last year. I received a bill from Rad Associates for the amount of $106.81. My EOB from my secondary insurance stated the patient liability was $82.98. I called on 11/13/2012 and spoke to [redacted] stating that there was a mistake and the contractual allowance from my secondary was not calculated correctly according to the EOB I had gotten. She said she would take care of it and to wait for the new bill reflecting the correct amount to drop (which never did). On 12/26/2012 I called and spoke to [redacted], who asked me to fax the EOB and said she would take care of it, again I never heard back but have my confirmation that the fax went through. I called again on 1/4/13 for [redacted] again since I had yet to get anyone to respond and eventually got it verified that I did only owe $82.98 and mailed check #[redacted] in that amount. Shortly thereafter I began getting collection letters and calls for the contractual allowance difference between the two amounts mentioned above of $24.41. I called back and spoke to [redacted] again on 2/12/2012 and was told they sent the notice to VCS (third party collector) on 1/30/2013 and she would send them an email staying the bill was settled in full. I assumed this was the end of it. However, this is showing up on my credit report and affecting my FICO score in an extremely negative way. I again then emailed [redacted] on 4/15/2013 explaining all of this and stating that I would like this immediately removed from my credit history as it was never an amount I owed and it was all due to erroneous billing on their part. I eventually got a call back on 4/23 stating that she had gotten this removed on 4/19/2013 but that it could take up to 30 days to reflect on my credit history. She also stated that "these things happen". On June 11, 2013 I emailed [redacted] again since this was still showing on my report, got no response. Emailed again on July 11, 2013, still no response. Called and left a VM for her on 7/18/2013 and have yet to hear anything as of today.Desired Settlement: I want all of this immediately removed from my credit history and would like something in writing from Rad Associates stating that this was a billing error on their part and no fault of mine. I have always taken my credit history very seriously and have worked hard to maintain excellent credit. I do NOT want this to show up on my credit history as paid in full, I want it to disappear because it should have never gotten to this point in the first place. I made numerous attempts, have all the dates, names, EOB's, emails and fax confirmations to support all documentation above and have gotten little to no response. This is now going on over 9 months now and should have all been corrected after my first call in November.

Business

Response:

Dear [redacted] and Revdex.com Serving Western Virginia: The billing office of Radiology Associates of Roanoke has received and reviewed your complaint. We would like to apologize as the account in question was sent to our collection agency in error resulting in an incorrect entry on our patient's credit report. The error was at oversight, as the contractual adjustment associated with the secondary insurance payment was overlooked. Our records were corrected and on April 19, 2013 we notified our collection agency of the error and requested the account to be removed from both the collection agency and the credit bureaus. After receiving your complaint, I contacted the collection agency today to inquire as to why our patient's credit report was not updated per our request to them on April l9th. The collection agency verified that they did receive our request, but could not find where they removed the account from the credit bureau. The request to remove this entry from our patient's credit report must be completed by the collection agency as we originally requested. The collection agency will notify the credit bureau today. Unfortunately, it may take up to 45 days for the credit bureau to remove this account from the credit report. We apologize for any inconvenience this has caused. Regards, [redacted]Billing Manager Radiology Associates of Roanoke

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In response to our phone call, I did get a letter from Rad Assoc pertaining to the complaint. It basically reiterated what my initial complaint was about them and validated what I had said in the complaint. But it did not address the fact that NO ONE from this establishment was getting back in touch with me despite numerous attempts to resolve this until the Revdex.com was involved. There was NO return call, or return email from them despite multiple attempts by me. The “sorry for any inconvenience” line of the letter was weak at best. They’ve said it was the fault of the collection agency to respond to their request to pull this back from my report, but had they responded to any of my communications, be it electronic or by phone, we wouldn’t be discussing this now. I will again have to wait 45 days to see if this disappears from my credit report, the same thing I was told back in April. I will withhold judgment on this whole incident until I see my credit rating return to normal. If not, we will revisit with the Collection Agency in question if I can get anyone to respond to me from Radiology Associates in the future.Thanks for your help with this matter.[redacted]