Radiology Associates

Due to the erratic nature of resident, the Board of this Community has requested we have no direct correspondence with this resident, but due to the public inaccuracies of some of these statements I am forced to respond.1) The salespersons listed are not employees of Company, they are board members and other contractors, which leads me to believe resident is unhappy with community and this was the avenue she choose to use to vent.2) As independent contracts (landscape) we have no control over how much a community charges their residents.3) There is no "huge" pile of leaves near her unit.4) We have a regular class a tree pruning of property every three years, our arborists are presently working and project will start January This schedule is set by the board, and the entire property is included.5) We have not "pulled up with a flatbed trailer" to dump in city park We have a golf cart that for we use for maintenance when we cut suckers off Mountain Laurels we placed in the community property (the city park land starts twenty feet away) these were then hauled away when necessary, we did this to save community haul fees This has since stopped, and will be billed accordingly.6) We have never broken a window of this unit, it is on the second floor The bird bath and yard art are not near her unit and are in a public area that is frequented by kids walking by 7) We mulch every unit each year, I have walked over with Board President to show, he concurs the unit was mulched.8) Sprinklers run according to City of Austin watering schedule Due to the large nature of this property, we must use every allowed time to water in order to maintain vegetation.9) Sprinklers are damaged on a regular basis as any running irrigation system does, but are fixed as soon as reported or found during regular maintenance.This post and responses have been forwarded to the board for further review Our company takes pride in our work and works very closely with the management company and the Board With that said, we take direction from the board and follow up when directed, if this had not been the case we would not have been privilaged to maintain this property for so longIf there are legitimate complaints, there are avenues to follow in any community to voice concerns, but to slander a company just because your mad at the community is poor citizenship and just mean

Regarding the complaint that was assigned to ID# ***, the customer ring was repaired, we’ve replaced all the stones in the ring with new stones, the ring was shipped on 5/*/via ***, the tracking number is ***The package was delivered on 5/** and was signed by ** ***The
invoice with the shipping tracking number is attached. Please contact us if you have any questions regarding this matter.Best Regards,Rebecca D***SrDesigner & Sales DirectorBirkat E*** *** *** ***
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