Radiology Incorporated

Due to the ongoing inconvenience endured by this patient, the patient's account has been completely adjusted to a $balance A statement reflecting the $balance has been placed in today's outgoing U.SMail for delivery The statement placed in today's mail shows the initial amounts and the associated payments and adjustments that have been taken - again, resulting in the zero balance.We take these issues very seriously and have excellent customer ratings as evidenced by our Revdex.com accredited status We hope that these actions and resultant $balance are satisfactory to the individual.Thank you

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

I have reviewed the complaint submitted by [redacted] and I am slightly confused by her Complaint details.From my investigation, the amounts that were paid by [redacted] were due to the deductible and co-insurance that her insurance indicated were her responsibility In [redacted] ' Complaint, she indicates that her insurance rejected the claims However, that does not appear to be the case It appears that her insurance accepted and processed the claims, but again applied a portion of her claims to her deductible as well as her co-insurance If the claims had been rejected by her insurance, she would have received a larger bill However, the bill that she received was only after her insurance appears to have processed her claim.In addition, I have gone back to review the provided "talked to company" dates of 8/5/16, 9/4/and 10/1/ If possible, I would request that the details of the contact be provided as I was unable to locate those contacts If I can review those contacts, that could help in clearing the issue that was presented.I am very willing to help resolve this situation but, as stated above, I am not sure if I fully understand the Complaint.I will await further information.Thank you,Mike Murphy

As this service occurred in April 2014, the efforts involved in re-creating the timeline have been very difficult In order to satisfy the desired settlement, a refund has been processed as requested In addition, the account has been indicated as satisfied.Thank you,Mike M***

[redacted] *The refund in the amount of $representing your duplicate payment (made on both January 2nd and January 26th) was placed in today's outgoing U.Smail and should be in your possession on Monday.I apologize for your inconvenience as this was researched and resolved.Thank you,*** [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I have contacted this business via e-mail and certified mail requesting a status as back in December 2014 I was told via e-mail by [redacted] that this account was sent to collections. To date, I have not received any correspondence from a collection agency. Also, I requested an updated bill as Tricare informed that a payment was sent in January 2015. All my attempts to resolve this matter has gone unnoticed.This is my second Revdex.com complaint concerning this complaintI would like to receive an updated bill reflecting the payment received from [redacted] and I would like to know if this account has been submitted to a collection agency, and if so who.I will be leaving for deployment 1 October 2015, and would like to resolve this matter.

Previously, the individual had an HCAP letter that had expired in 2015.  In 2016, the individual had additional services that were not covered by the previously provided HCAP letter.  The patient provided a new HCAP letter that would replace the version that expired in 2015.  Unfortunately, it does take time to verify and process the HCAP request.When calling in, the individual did not speak to the representative that would have been working on this request and the other representative that did speak with the individual could not see that the request was in process.I spoke with the involved representatives today and the request is being processed and the individual will be adjusted to a $0 balance on her account.

A copy of the requested information has been sent via U.S. Mail as requested in the "Desired Settlement" section of the Complaint.
I believe that the confusion originated from the multiple dates of service that were involved. It appears that one service was conducted on January 27th. However, it...

appears that additional services were then performed on later dates.
When inquiring about the January 27th services, I believe that the amount quoted was only for that day, but not additional days. When calling and checking the balance on a later date, the additional dates of service were then being included.
Again, an itemized listing has been sent and would be happy to review with the individual.
Thank you,
[redacted]

Mr. [redacted] -I was not aware of this situation prior to receiving the Revdex.com notification this morning.  Immediately upon receiving the notification, I got the Operations Manager and Payments Manager involved with the investigation.  They verified the information that you had provided and a...

refund check was immediately processed.  For your records, the check is #[redacted] in the amount of $1,134.52.  The check has been placed in today's outgoing mail and you should then receive in two to three days.  If there is any issue and you do not receive the check, please contact me directly and I will handle accordingly.  My direct number is ###-###-####.Thank you for your time and I apologize for your inconvenience.Mike M[redacted]

[redacted] is correct that a statement was sent to her on March 24th showing a balance of $233.33.  After that statement, [redacted]'s account was adjusted to a $0 balance.  Unfortunately, the adjustment did not occur until April 1st at which point her account would show...

a $0 balance.  A statement showing the $0 balance was mailed out to [redacted] today which should be received within 2-3 business days.Thank you,[redacted]

I have reviewed the complaint submitted by [redacted] and I am slightly confused by her Complaint details.From my investigation, the amounts that were paid by [redacted] were due to the deductible and co-insurance that her insurance indicated were her responsibility.  In...

[redacted]' Complaint, she indicates that her insurance rejected the claims.  However, that does not appear to be the case.  It appears that her insurance accepted and processed the claims, but again applied a portion of her claims to her deductible as well as her co-insurance.  If the claims had been rejected by her insurance, she would have received a larger bill.  However, the bill that she received was only after her insurance appears to have processed her claim.In addition, I have gone back to review the provided "talked to company" dates of 8/5/16, 9/4/16 and 10/1/16.  If possible, I would request that the details of the contact be provided as I was unable to locate those contacts.  If I can review those contacts, that could help in clearing the issue that was presented.I am very willing to help resolve this situation but, as stated above, I am not sure if I fully understand the Complaint.I will await further information.Thank you,Mike Murphy

Due to the ongoing inconvenience endured by this patient, the patient's account has been completely adjusted to a $0 balance.  A statement reflecting the $0 balance has been placed in today's outgoing U.S. Mail for delivery.  The statement placed in today's mail shows the initial amounts and the associated payments and adjustments that have been taken - again, resulting in the zero balance.We take these issues very seriously and have excellent customer ratings as evidenced by our Revdex.com accredited status.  We hope that these actions and resultant $0 balance are satisfactory to the individual.Thank you.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

[redacted]The refund in the amount of $16.67 representing your duplicate payment (made on both January 2nd and January 26th) was placed in today's outgoing U.S. mail and should be in your possession on Monday.I apologize for your inconvenience as this was researched and resolved.Thank you,[redacted]...

[redacted]

As this service occurred in April 2014, the efforts involved in re-creating the timeline have been very difficult.  In order to satisfy the desired settlement, a refund has been processed as requested.  In addition, the account has been indicated as satisfied.Thank you,Mike M[redacted]