Radiology & Nuclear Medicine Imaging Partners

We have reviewed the claim again and this is the only solution we have:We will credit her the additional $difference between the costs she supplied and what we settled on, leaving her a balance of $1,still dueAfter she has paid her balance in full, we will contact a qualified repairman and settle the balance of her claim.No claims can be settled until payment for services are rendered and she did receive information on this industry wide stadard ruleRespectfully, Elaine M***'CCA / Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I do not accept the assertion that these are the best forms that could be usedT & C was sold to me as a more expensive option - in fact $5,more than a competitor's bid, because of its modern methods and quality serviceTo say that they are using the same methods as 85% of competitors is to say they are mediocre - just the same as many moreAlso, this answer focuses on the forms and does not address the poor, non-customer oriented service I received from two principle staff members, the attempt to collect an amount from me on the spot while they were unloading (which was later found to have a large error) probably due to these staff members and their poor communication, plus the delay and stress that involved They did not fully explain the much delayed final invoice to meI had to spend over an hour going through each item to understand itThis in a very non-transparent company which I would not recommend to anyone Regards, [redacted] ***

Dear Mr [redacted] :We have received the above complaint and the following are our comments:-Moving charges still due of $2,from the 5/16/delivery date.-She was already credited for claim for missing items in the (1) box that she claimed missing.-Furniture damage will we accessed by a repair company After payment is received in full, we will proceed with repairs or replacement value, depending on the outcome of the estimate by repair company She is requesting full reimbursement for an item that is not damaged beyond repair and is still usuableWe have the right to inspect all damaged items before making a settlement.-We are waiting for her to supply us with a contact phone number and will provide her with the repair company name and phone number.We have done all that we can until she pays for her services rendered in May of this yearRespectfully, Elaine M***Certified Claims Analyst

Dear [redacted] :You will be receiving a letter and copies of paperwork regarding this complaint in the mail shortlySincerely, Kefvin BassPresidentTown & Country Movers, Inc

September 11, 2015Dear *** ***:We are in receipt of a complaint that was placed against our
companyWe are very upset about this "bogus" complaint that was filed and request that it be stricken from our recordsThe following are the reasons:-On 7/8/we were contacted by *** *** (a Senior Move Management Company) to assist in a local move that had several stops and some storage involvedPlease see attached e-mails and letter that explains the move service that was requestedA signed contract was not needed by *** *** as the services were contracted thru *** ***-On 7/9/We performed the moves requested and brought some items back to our storage-On 7/24/We delivered items from our storage to *** *** in North Bethesda, MDSince, *** *** *** was the last stop that was done, We assumed that the moving charges would be paid by himWhen our driver asked for payment he was told to "Get Out" and the door was slammed in his faceWhen the driver came back without payment, we sent an invoice to his address for paymentWe did not realize that his father was paying for all of the moving charges until later after we asked for assistance from *** *** to collect payment-His statement of receiving items at his house which were more than he wanted was not our faultWe moved exactly what we were told to move to each stop and he should have taken this up with his father, not get angry with our crewThere were no damages and the move took place on the date and time that we were instructed by *** ***-Attached please find copies of all correspondence and signed contracts.Is it fair that our company have a complaint that was not due to anything that we did wrong? Clearly there was some mis-communication between *** *** ***, his Father and *** *** on the exact details of the moveIt is extremely unfair to any reputable company that a customer (or an individual) can make statements like *** ***'s that have no validity and let those statements become Public RecordWe respectfully request that you review his complaint again with our responses and strike this from our recordsThank you for your time and consideration in this matter.Sincerely,Elaine MCertified Moving Consultant / Manager

We have received the claim for this shipper and do apologize for the delay in settling the claim. We did have someone come out and look at damage and due to the value and type of damage, we both felt that a company specializing in mirror repairs would be better to handle the
repairs. We have contacted the company that the shipper recommended and as soon as they confirm that they can repair we will pimirror from their residence and deliver it back when it is repaired. We are also crediting back the $charge for the crate for the mirror to their credit card today. We are truly sorry for this damage and the time frame that it has taken so far to process their claim

We will be sending a written response via mail shortly.

We have reviewed the claim again and this is the only solution we have:We will credit her the additional $206.17 difference between the costs she supplied and what we settled on, leaving her a balance of $1,883.02 still due. After she has paid her balance in full, we will contact a qualified repairman and settle the balance of her claim.No claims can be settled until payment for services are rendered and she did receive information on this industry wide stadard rule. Respectfully, Elaine M[redacted]'CCA / Manager

We have reviewed [redacted]'s complaints with the crew who moved him and any staff member who had any communication with him during his move process.   We do not feel that a monetary compensation is warranted because he does not like...

our inventory or Bill of Lading forms.   His shipment was picked up on time, delivered on time and no damages were noted at the time of delivery.   We use the same forms and systems that over 85% of the professional moving companies use and have used for many years.   Our forms did not effect the quality of service that he was given in any way.  Again, this is not a complaint that should be on our record and respectfully request that it be stricken from our record.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1. The balance due of $2,089.19 only reflects a credit of $215.94, whereas the value of the missing items from the missing box (#64) and the damaged box (#52) total $1,237.11. There is a significant gap of more than one thousand dollars between the value of the missing items and the $215.94 credit that Elaine referenced in the second bullet of her response. I am requesting that Town and Country Movers credit me with $1,237.11,
instead of $215.94, for the missing items. In a 6/29/15 email to Elaine at Town and Country Movers, I also provided evidence to dispute her claim that two of the items on my list can be found for cheaper.The first item is the [redacted] 5.5 cup rice cooker and warmer. Elaine sent me a screenshot of a rice cooker on [redacted]'s website listed for $134.99. When I went on [redacted]'s website, the rice cooker listed at that price was for a different model with the same brand. The model that I lost through the missing box sells for $243 on [redacted]'s website.The second item is the [redacted] IMAGE S4 In-Ear Enhanced Bass Noise-isolating Headphones. Elaine also sent me a screenshot of this item on [redacted] listed for $36.95. Upon further investigation, the condition of the item listed on [redacted] is used. Since these are ear buds, a used item isn't hygienic. I found this particular pair of headphones on [redacted].com listed for $135.11.I provided screenshots from [redacted]s.com and [redacted].com as evidence to Elaine on 6/29.I am attaching these
screenshots and the full list of missing items in the attached files.2. In addition to the missing items, the value of damaged items ($132) from damaged boxes (## 52, 53, 54, and 55) and the value of the damaged furniture ($2,100) remain outstanding.First, with respect to the damaged items from damaged boxes, Elaine's response does not include how Town and Country intends to credit me for the $132. I am requesting Town & Country to credit me with $132 for damaged items from damaged boxes (## 52, 53, 54, and 55). Details of the damaged items can also be found in the attached file.Second, with respect to the damaged furniture, while I am open to having the damage assessed, I do not agree with Elaine's statement that I cannot request "full reimbursement for an item that is not damaged beyond repair and is still usable". The furniture in question is an [redacted] hutch table/bench. It is an antique. Thus, whether it is functional as a table/bench is besides the point. Damage to the antique, even once repaired, will forever reduce the value of the piece.As for the assessment itself, Elaine states that she is waiting to receive my contact phone number to provide me with the repair company name and phone number. If it is just to send the name and number of the repair company, she has my email address and can always send it via email. If she prefers to call with that information, my number is 617-272-5326. Given that I now reside in Boston with my damaged furniture, I request someone located in Massachusetts and who is qualified to make such an assessment.Thank you for your help in getting Town and Country Movers to respond to me. I am looking forward to hearing from Town and Country Movers.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I do not accept the assertion that these are the best forms that could be used. T & C was sold to me as a more expensive option - in fact $5,000 more than a competitor's bid, because of its modern methods and quality service. To say that they are using the same methods as 85% of competitors is to say they are mediocre - just the same as many more. Also, this answer focuses on the forms and does not address the poor, non-customer oriented service I received from two principle staff members, the attempt to collect an amount from me on the spot while they were unloading (which was later found to have a large error) probably due to these staff members and their poor communication, plus the delay and stress that involved.  They did not fully explain the much delayed final invoice to me. I had to spend over an hour going through each item to understand it. This in a very non-transparent company which I would not recommend to anyone. 
Regards,
[redacted]

Dear [redacted]:You will be receiving a letter and copies of paperwork regarding this complaint in the mail shortly. Sincerely, Kefvin BassPresidentTown & Country Movers, Inc.

Dear Mr. [redacted]:We have received the above complaint and the following are our comments:-Moving charges still due of $2,089.19 from the 5/16/15 delivery date.-She was already credited for claim for missing items in the (1)  box that she claimed missing.-Furniture damage will we accessed by a...

repair company.   After payment is received in full, we will proceed with repairs or replacement value, depending on the outcome of the estimate by repair company.  She is requesting full reimbursement for an item that is not damaged beyond repair and is still usuable. We have the right to inspect all damaged items before making a settlement.-We are waiting for her to supply us with a contact phone number and will provide her with the repair company name and phone number.We have done all that we can until she pays for her services rendered in May of this year. Respectfully, Elaine M[redacted]Certified Claims Analyst