Radiology Specialists of Louisville

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Tyson Schwab Short & Weiss Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: The patient had three studies interpreted by our group on 12/31/for a total charge of $The insurance we were given to file was ***A claim was filed with [redacted] on 01/06/ [redacted] paid zeroA bill was submitted to the patient and a check #dated 3/30/was received for $from the patientThat is the last record of payment on our ledgerThe accounts were turned to a collection company in May The statement was received since a partial payment was madeI show the balance as being $unless the patient has made additional payments to the collection agency since March Sent on: 7/7/12:05:PM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Tyson Schwab Short & Weiss Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Mrs [redacted] can contact Business Revenue at ###-###-####This company can make arrangements for payment of the account and clearing the amount from her credit report Sent on: 8/10/3:43:PM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Tyson Schwab Short & Weiss Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: I was able to obtain the hospital face sheet from Mr. [redacted] 's hospital visit for 12-31-2008. His address is listed as [redacted] and his insurance is listed as [redacted] with a policy and group number. This is were the bills were sent and the insurance filed. We receive our billing information directly from the hospital. Again the $150.00 check # 1033 dated 03/30/2009 was a personal check. Sent on: 7/16/2015 11:50:20 AM

To Revdex.com and Mr [redacted] Findings: I have revewied and investigated the compaint submitted by Mr*** I have determined that he has a vaid complaint An internal failure in our automated billing/address file created a situation in which his account statements were not mailed to him and consequetly his accounts were sent to collectionsPlan of Correction: A repair ticket has been submitted to billing software company to correct the poblem Mr***’s account balances have been written off; he has a zero balance; he will receive a statement so indicating Mr***’s accounts have been removed from the collection agency Mr***’s accounts , current and future, have been flagged in the system in a specail status that will prevent a recoccurance of this problem We apologized and regret this situation occurred; we strive to provied quality clincial service and accuate billing processes We failed to do the latterPlease conctact me if I can be of assistance or if you have questionsRegards [redacted] CEO Radiology Specialists of Louisville

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I'm paying this bill with Revenue SystemsI am very disappointed in this company for not sending me a balance due bill and simply handing it over to a collection company that had no record of sending me the billThis has negatively impacted our credit and I will make the assumption when this is paid, it will be removed (along with the negative commentary) from our credit scoreI definitely would not recommend anyone doing business with this radiology group

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Tyson Schwab Short & Weiss
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:...


[redacted] [redacted]
Staff Member:
Response:
The patient had three studies interpreted by our group on 12/31/2008 for a total charge of $629.00. The insurance we were given to file was [redacted]. A claim was filed with [redacted] on 01/06/2009. [redacted] paid zero. A bill was submitted to the patient and a check #1033 dated 3/30/2009 was received for $150.00 from the patient. That is the last record of payment on our ledger. The accounts were turned to a collection company in May 2009. The statement was received since a partial payment was made. I show the balance as being $479.00 unless the patient has made additional payments to the collection agency since March 2009.
Sent on: 7/7/2015 12:05:31 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
I did not have [redacted] insurance, I had Humana Insurance and lived at the same address the entire. time?  Why did they submit to Humana when the hospital took all of our insurance information and where did they send the bills? I follow up on every bill and never re,member receiving any balance due bills. What address did they send it to? HOw did they receive partial payment and how do I get this off my credit?

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Tyson Schwab Short & Weiss
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
I was able to obtain the hospital face sheet from Mr. [redacted] 's hospital visit for 12-31-2008. His address is listed as [redacted] and his insurance is listed as [redacted] with a policy and group number. This is were the bills were sent and the insurance filed. We receive our billing information directly from the hospital. Again the $150.00 check # 1033 dated 03/30/2009 was a personal check.
Sent on: 7/16/2015 11:50:20 AM

To Revdex.com and Mr. [redacted] Findings: I have revewied and investigated the compaint submitted by Mr. [redacted].  I have determined that he has a vaid complaint.  An internal failure in our automated billing/address file created a situation in which his account statements were not mailed to him ...

and consequetly his accounts were sent to  collections. Plan of Correction: 1.       A repair ticket has been submitted to billing software company to correct the poblem 2.       Mr. [redacted]’s account  balances have been written off; he has a zero balance; he will receive a statement so indicating 3.       Mr. [redacted]’s accounts have been removed from the collection agency 4.       Mr. [redacted]’s accounts , current and future, have been flagged in the system in a specail status that will  prevent a recoccurance of this problem  We apologized and regret this situation occurred; we strive to provied quality clincial service and accuate billing processes.  We failed to do the latter. Please conctact me  if I can be of assistance or if you have questions. Regards  [redacted] CEO Radiology Specialists of Louisville

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
Ok, I verified that. Why was I not sent a follow up bill with the balance?  Why would you have turned it over to collections and impact my husband's credit score?  Why did they not send me a balance due bill?  They cannot produce this, they just sent me the original. Back to my original question. I will pay the bill (assuming I have to pay the Collection Company???) but how do I get this off of my credit score?  It is not fair nor good business practice to turn a bill over to collections when we made a payment on a medical bill. I find this extremely offensive. It simply seems like the Collection Agency files it against credit instead of trying to obtain payment. Both companies should be ashamed. So, again, where do I send payment and how do I get this off my credit?  Why did you not send me a follow up bill?

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Tyson Schwab Short & Weiss
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
Mrs. [redacted] can contact Business Revenue at ###-###-####. This company can make arrangements for payment of the account and clearing the amount from her credit report.
Sent on: 8/10/2015 3:43:30 PM

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  It is my hope that this resolution will prevent any other customers of this business from having to deal with the same situation.  Thank you.
Regards,
[redacted]