Initial Business Response / [redacted] (1000, 5, 2016/02/14) */ You have already stated that you had damaged the comforter, linens, and towelsWe have only charged you for the items that were damagedThis is according to Radisson hotel policyThe condition the room was in is not wear and tear, and actually was more of a mess than most of the rooms in our hotel after guest check-outI hope you understand why we cannot refund the room Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that they are being vindictive because I complained about the bugsThere is no way that this was worth of damagesThis was all wear and tear and the comforter and towels could simply be washedNever in my life have I experienced such disrespect and terrible customer service from a hotelAll I want is my money back because they had to reason to keep it
Initial Business Response /* (1000, 8, 2015/11/04) */
Consumer had booked there hotel reservation with Hot WIRE a independent third party company and consumer paid money to themWhen consumer reserve room with Hot wire they even do not have knowledge of what hotel room they would end up getting
Hotel can not help consumer in this caseConsumer has to contact a Travel Agent with whom they booked and paid
Manager
Radisson Akron
Initial Consumer Rebuttal /* (3000, 10, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I called hotwire, they said that it was up to the hotel to agree or not, if they said yes Hotwire would cancel itAs I mentioned in the previous communication, Jennifer who was the front desk person was totally reluctant to do so
Initial Business Response /* (1000, 5, 2016/02/14) */
You have already stated that you had damaged the comforter, linens, and towels. We have only charged you for the items that were damaged. This is according to normal Radisson hotel policy. The condition the room was in is not normal wear and...
tear, and actually was more of a mess than most of the rooms in our hotel after guest check-out. I hope you understand why we cannot refund the room.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that they are being vindictive because I complained about the bugs. There is no way that this was 110.00 worth of damages. This was all normal wear and tear and the comforter and towels could simply be washed. Never in my life have I experienced such disrespect and terrible customer service from a hotel. All I want is my money back because they had to reason to keep it.
Initial Business Response / [redacted] (1000, 5, 2016/02/14) */ You have already stated that you had damaged the comforter, linens, and towelsWe have only charged you for the items that were damagedThis is according to Radisson hotel policyThe condition the room was in is not wear and tear, and actually was more of a mess than most of the rooms in our hotel after guest check-outI hope you understand why we cannot refund the room Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that they are being vindictive because I complained about the bugsThere is no way that this was worth of damagesThis was all wear and tear and the comforter and towels could simply be washedNever in my life have I experienced such disrespect and terrible customer service from a hotelAll I want is my money back because they had to reason to keep it
Initial Business Response /* (1000, 8, 2015/11/04) */
Consumer had booked there hotel reservation with Hot WIRE a independent third party company and consumer paid money to themWhen consumer reserve room with Hot wire they even do not have knowledge of what hotel room they would end up getting
Hotel can not help consumer in this caseConsumer has to contact a Travel Agent with whom they booked and paid
Manager
Radisson Akron
Initial Consumer Rebuttal /* (3000, 10, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I called hotwire, they said that it was up to the hotel to agree or not, if they said yes Hotwire would cancel itAs I mentioned in the previous communication, Jennifer who was the front desk person was totally reluctant to do so
Initial Business Response /* (1000, 5, 2016/02/14) */
You have already stated that you had damaged the comforter, linens, and towels. We have only charged you for the items that were damaged. This is according to normal Radisson hotel policy. The condition the room was in is not normal wear and...
tear, and actually was more of a mess than most of the rooms in our hotel after guest check-out. I hope you understand why we cannot refund the room.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that they are being vindictive because I complained about the bugs. There is no way that this was 110.00 worth of damages. This was all normal wear and tear and the comforter and towels could simply be washed. Never in my life have I experienced such disrespect and terrible customer service from a hotel. All I want is my money back because they had to reason to keep it.