Radley Acura

I had a Acura MDX 2016 with bad transmission
I towed it to radly Acura in Arlington and spoke in service department with Nando after checking the car he said somebody used the wrong fluid in the transmission and the next day he’ll double flush it and probably it’ll fix the problem if not then I’ll need a new trans
In the afternoon I asked 2 different certified transmission shops about the fluids and they said the flushing will never fix the trans the way this trans is doing
I called Nando at 4:52 same day they sent me to his voice mail I left a message asking him how this wrong fluid would affect the transmission and that it’s not possible that flushing will solve the problem
He never called me back
And I’ve never received a work order or signed any or email from him

The next day at 7:45 am Nando left me a message that the night before they did the first flushing and the trans didnt do better and still slips and I have to pay 690$
When I said to him that I called him back yesterday and that I left him a message the day before and I will pay 500$ because of the miscommunication
suddenly Nando start yelling at me and spelled his name I’m N.A.N.D.O and said if I don’t pay now and pick up my car he will charge me storage 40$ everyday
I payed the bill and picked up my car the same day
Those people at radley Acura service dep are unprofessional
they like to add $ numbers

[redacted] WOODBRIDGE,VIRGINIA ***November 24, [redacted] , Trade Practice ConsultantRevdex.com K Street N.W10th Floor Washington, DC 20005-3404Re: [redacted] ***, ID# [redacted] Dear [redacted] : I am in receipt of your letter concerning a complaint filed by our customer [redacted] ***I have reviewed our records and spoken to the appropriate managers[redacted] purchased her pre-owned, [redacted] from our facility on November 3, iAs part of her purchase her brakes would be replaced.I would like to schedule an appointment to resurface the rotors on [redacted] ***'s vehicle at her convenienceIf this is not acceptable we can have a check cut in the amount of $467,for the resurfacing of the rotorsI apologize for the inconvenience and look forward to being of service to her in the futureSincerely, Rod E***, Dealer Principal Radley Acura LOCATION AND CONTACT INFORMATION FOR RADLEY DEALERSHIPS AND FACILITIESRADLEY ACURA - FALLS CHURCH -###-###-#### - RADLEYACURA.COM FIADLEY CHEVROLET - FREDERICKSBURG - ###-###-#### - RADLEYCHEVROLETCOM RADLEY CADILLAC - FREDERICKSBURG - ###-###-#### - RADLEYCADILLAC.COM KAREN RADLEY ACURA - WOODBRIDGE - ###-###-#### - ***RADLEYACURA.COM [redacted] RADLEY [redacted] - WOODBRIDGE - ###-###-####- ***RADLEYVW.COM RADLEY COLLISION CENTER - STAFFORD - ###-###-#### - RADLEYCOLLISIONCENTER.COM RADLEY COLLISION CENTER - FREDERICKSBURG • ###-###-#### - RADLEYCOLUSIONCENTER.COM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me MsRadley sent me a follow up letter, a written apology and a refund of the money I spent for my tire rotation/oil change on that date of the service Radley acura took steps to make things right and to my satisfactionThanks
Regards,
*** ***

August 25, Dear *** ***:I am in receipt of your email dated August 18, in reference to *** ***, a customer at our Radley Acura facility in *** ***.Thank you for calling this matter to my attentionI will meet with the appropriate manager to review
this situation and get back to you in the near futureSincerely,Karen RRadley Acura

PLEASE READ BEFORE TAKING YOUR VEHICLE HERE!! To date (Oct 31, 2016) I still have not received any word from Radley Acura regarding my experience with their service departmentI am writing about my recent experience with your Service Department on Saturday, September 24, which not only resulted in terrible customer service but also a potential liability issueI brought in my RSX (which I purchased from this dealership) for a state inspection and to get the radio theft code resetI had an appointment at 10am and was told it would take 1.5-hours to complete which I expected for a busy SaturdayMy service representative was Arthur Beatson whom I dealt with the entire time and I do not know the name of the mechanic who worked on my car but Art talked to him several timesThe week beforehand, I had my family mechanic back in PA change the oil and look everything over prior to the inspection as our mechanic is very honest and always goes above and beyondHe found nothing wrong with my car and said it should pass with flying colorsHowever, Radley Acura found something wrong...of courseI was prepared for this knowing there had to be some problem accounted for in the hopes your staff would make their commissionThis time, the mechanic claimed that my wiper blades were “sluggish” and that I would need a new motor and link to the grand tune of $1,050!!! I was shocked and immediately declinedArt then tried to work with me and see if he could bring the price down which he did to $(see attached image) however, it would take 3-days for a specific part to come inAgain, I declined and said to go ahead and fail my inspectionThe mechanic also found a nail in my tire which Art said they would patch free of charge for which I was very grateful and said I appreciated thatAfter another hours in waiting room, Art came up to me and said “let me make sure [name of mechanic] patched that tire before you leave.” I was again, shocked, because I assumed that the mechanic had already patched the tire considering he found the nails hours agoThank goodness Art double checked because after I declined the wiper replacement service, the mechanic didn’t plug my tire!!! He was going to send me back on the road with a nail in my tire! I am absolutely appalled at this treatment! Art assured me he yelled at the mechanic about this and told him “what if this customer was your sister or mother? That’s not how we treat our customers.” Art said that was unacceptable behavior so he also recognized that the mechanic was in the wrong They released my car after a total of hours where the only service completed was a failed inspection and a tire plugFour hours despite even declining to have it washed and vacuumedI am beyond disgusted at this treatment and more so, scared to ever buy another car from this dealership or bring my car back to this service centerObviously, we all live and drive around the Washington, D.Carea so can you imagine what would have happened if I blew a tire on the beltway? When I told my family and friends about this, they were stunned and shakenLast week, I had my car inspected by another garage in Alexandria, VA that was recommended by my bossI met the two mechanics who own the garage and explained what happened at your service department and showed them the paperworkNot only did my car pass inspection with no issue (see attached), but both mechanics said they never heard of “sluggish wiper blades” and told me to NEVER take my car to your service department againThey charged me $for the inspectionYour service deptwanted to charge me over $1,for a repair that has now been confirmed as unnecessary by two different garages in two different statesYour business practices are unethical and the behavior of your mechanic, deplorable My experience calls into your question your ethics and integrityAs a female, my intelligence is insulted that I would fall for a fake mechanical issue and I have lost all confidence in your mechanicsThe next person who leaves with a nail in their tire or another repair not completed might not be so luckyI am grateful to Art for ensuring the tire patch but he should have never had to follow up regarding such a basic yet crucial repair

January 6, *** *** ***, Trade Practice Consultant
Revdex.com
K Street N.W., 10th Floor
Washington, DC 20004-3404
Re: *** ** ***, ID# ***
Dear *** ***:
We are in receipt of the complaint filed by our
customer *** *** and I have reviewed our records and spoken to our team members about his concern.*** *** purchased a *** *** for $16,plus taxes, tags, registration and fees The additional $1,includes the processing fee, DC title tax, business license tax, VA State inspection fee, emission fee, online system filing fee, registration fee, and title feeI have enclosed a copy of *** *** buyer's order which enumerates the fees charged, all of which are and customary and appropriateThanks for bringing this to our attention and I hope this letter answers any questions you may have regarding this matterSincerely,
Rod E***, Dealer Principal
Radley Acura
encl

I was very pleased with my experience After months of research, I can say that the used car I bought there was the lowest price (and lowest miles) of that model within miles of the D.Carea The rep I worked with, Robert, was professional and helpful throughout It's been a long time since I've been called "sir" in a sales experience

In 2015, I took my Acura in for service and Radley Acura located on Jefferson Davis Hwy, Woodbridge, VA 22191,they damaged my vehicle After they repaired it, I came to pick it up and they said I would have to wait while they washed it for me I waited hours for a dirty carWhen I was called to pick up my paperwork I immediately asked to speak to the service manager He was not there, so the receptionist gave me his number I called him and left a detailed message and I never heard from him

Horrifying experienceI have a 3.5RL that I brought to Karen Radley Acura for a serviceThe steering rack was replaced with a known good replacement but the steering wheel was put in at a wrong angleI brought it to the dealer to fix it thinking they'd at least get it done rightWhen I arrived I was ignored by everyone for minutesFinally getting help from someone I talked to on the phone, after asking for help from the payment desk, I was told that it was going to be hard to find a technician that wants to work on my car because "its difficult to work on" they kept my car for nearly five days and told me they tried but it kept "popping back out" when pressed for details they told me that they actually hadn't tried to do the work I asked them to performThe car pulled to the right before I brought it there for work and it pulls to the right still so no work had been done that they said the did (said they did an alignment as well) When I called to speak the Rod Emmons he was unavailable and I was transferred to a service manager named Alfred who began to lie to me as soon as he decided he would talk to meNot only did he lie but he was a bully by talking over me before I finished my questions or telling me bold face lies that made no senseAt the end of the conversation he told me I should take my car somewhere elseI have informed my good friend T*** from D***com of my very poor experience and asked him to have corporate investigate and review Radley credentialsThey have lots of very poor reviews when dealing with the service department

September 15, 2014
Dear [redacted]:I am in receipt of your letter dated September 11, 2014 in reference to [redacted], a customer of our Radley Acura facility in [redacted].
Thank you for calling this matter to my attention. I will meet with the appropriate manager to...

review this situation and get back to you in the near future.Sincerely,Karen *. R

June 30, 2014Dear **. [redacted]:I am in receipt of your email dated June 23, 2014 in reference to [redacted], a customer at our Radley Acura facility in [redacted].Thank you for calling this matter to my attention. I will meet with the appropriate manager to review this...

situation and get back to you in the near future.Sincerely,

[redacted] WOODBRIDGE,VIRGINIA [redacted]November 24, 2015[redacted], Trade Practice ConsultantRevdex.com 1411 K Street N.W. 10th Floor Washington, DC 20005-3404Re: [redacted], ID# [redacted]
Dear [redacted]:
I...

am in receipt of your letter concerning a complaint filed by our customer [redacted]. I have reviewed our records and spoken to the appropriate managers.[redacted] purchased her pre-owned, 2008 [redacted] from our facility on November 3, 20 i5. As part of her purchase her brakes would be replaced.I would like to schedule an appointment to resurface the rotors on [redacted]'s vehicle at her convenience. If this is not acceptable we can have a check cut in the amount of $467,00 for the resurfacing of the rotors.
I apologize for the inconvenience and look forward to being of service to her in the future.
Sincerely,
Rod E[redacted], Dealer Principal Radley Acura
 
LOCATION AND CONTACT INFORMATION FOR RADLEY DEALERSHIPS AND FACILITIESRADLEY ACURA - FALLS CHURCH -###-###-#### - RADLEYACURA.COM FIADLEY CHEVROLET - FREDERICKSBURG - ###-###-#### - RADLEYCHEVROLETCOM RADLEY CADILLAC - FREDERICKSBURG - ###-###-#### - RADLEYCADILLAC.COM KAREN RADLEY ACURA - WOODBRIDGE - ###-###-#### - [redacted]RADLEYACURA.COM [redacted] RADLEY [redacted] - WOODBRIDGE - ###-###-####- [redacted]RADLEYVW.COM RADLEY COLLISION CENTER - STAFFORD - ###-###-#### - RADLEYCOLLISIONCENTER.COM RADLEY COLLISION CENTER - FREDERICKSBURG • ###-###-#### - RADLEYCOLUSIONCENTER.COM

Review: Brought my car to Radley Acura Service to get the Hands Free Link (HFL) unit fixed (the malfunctioned HFL unit was draining the battery of the car and causing the car to completely die on its own, even after replacing a brand new battery). The salesperson provided a quote of $550 to have the HFL unit fixed/replaced and guaranteed this would fix the battery drainage as well as the bluetooth/pairing of the phone issue. Upon completion of service, I drove the car home, tested the HFL feature by syncing the phone, it did not work. I took the car back to Radley Acura Service to get this resolved. I was told by another salesperson that this was an error on their part and that they would get it fixed free of charge. The next day, I received a phone call from a salesperson saying the voice command button isn't working and that it would be another $500+ to have the button replaced (in order for the HFL to function).

I was never told up front that the voice command button would need to be replaced and that it would be an additional $500+ to do so in order for the HFL unit to work. I was initially guaranteed that by replacing the HFL unit that that would fix the bluetooth issue.Desired Settlement: I would like for Radley Acura to either refund the $550 I paid for the HFL or fix the problem to get the HFL unit to work properly.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Radley Acura did not provid adequate service for what they charged and guaranteed to fix. I definitely will not spend additional money out of my pocket to Radley when I was guaranteed and assured the HFL feature would function again, meaning I would be able to pair the phone, after the HFL was replaced. If other features in the car could prevent the HFL to function properly, Radley Acura should have disclosed this information up front so the client would be better informed and make better decisions at whether or not to get the HFL replaced in the first place.

Review: I purchased a 2007 Nissan Altima 3.5 SE sedan which was stated to have 67,987 miles for $13751 + taxes and fees. After the purchase, I found that the trip computer was underreporting the actual mileage by 0.1 mile for every 1.5 miles traveled (e.g.,. 1.5 miles shows as only 1.4 miles traveled). I found this error by driving a known distance as measured by Google maps and GPS. The underreported mileage means that the stated mileage of 67,987 could be off by as much as 6% (4079 miles). I feel that I was overcharged on the purchase price given that the actual traveled mileage could be as much as 72,066 miles at time of purchase.Desired Settlement: I am seeking a cash/check refund that reflects the depreciation of the car based on the odometer underreporting.

Business

Response:

December 12, 2013

Dear **. [redacted]:

I am in receipt of the complaint filed by our customer [redacted] and I have reviewed our records and met with our team and find the following.

[redacted] purchased a 2007 Nissan Altima from Radley Acura on November 2, 2013. [redacted] brought to our attention the concern that the mileage registering on the vehicle odometer of the vehicle is less than the mileage believed to have been driven. This belief is based upon observation of driving known distances as measured on Google Maps. Google Maps website disclaims that the mileage distances on the website are not based or calculated upon driving miles, but rather straight line miles. We have offered to take the vehicle to a calibration station for more accurate information regarding the odometer reading and our offer has been declined. Without verification of a preexisting problem we are unable to evaluate the concern. Our offer to have the vehicle odometer checked by a calibration station will remain in effect through January 5, 2014.

Yours sincerely,

Horrifying experience. I have a 2004 3.5RL that I brought to Karen Radley Acura for a service. The steering rack was replaced with a known good replacement but the steering wheel was put in at a wrong angle. I brought it to the dealer to fix it thinking they'd at least get it done right. When I arrived I was ignored by everyone for 20 minutes. Finally getting help from someone I talked to on the phone, after asking for help from the payment desk, I was told that it was going to be hard to find a technician that wants to work on my car because "its difficult to work on" they kept my car for nearly five days and told me they tried but it kept "popping back out" when pressed for details they told me that they actually hadn't tried to do the work I asked them to perform. The car pulled to the right before I brought it there for work and it pulls to the right still so no work had been done that they said the did (said they did an alignment as well) When I called to speak the Rod Emmons he was unavailable and I was transferred to a service manager named Alfred who began to lie to me as soon as he decided he would talk to me. Not only did he lie but he was a bully by talking over me before I finished my questions or telling me bold face lies that made no sense. At the end of the conversation he told me I should take my car somewhere else. I have informed my good friend T[redacted] from D[redacted]com of my very poor experience and asked him to have corporate investigate and review Radley credentials. They have lots of very poor reviews when dealing with the service department

Review: On May 22 2014, I brought my 1999 Acura TL to Radley Acura service department for repairing the gas leak. Radley Acura service consultant [redacted] told me in the morning of May 22 that the smoke machine for detecting the leak was down and could not perform the test, thus he offered me a loaner car. In the afternoon of May 22, [redacted] called me again and told me that the smoke machine was fixed. The mechanic of Radley Acura believed that the “two way valve and solenoid” was the cause of gas leak; and [redacted] assured me that the gas leak would be fixed after replacing the “two way valve and solenoid”. But I need to wait a day for it to be replaced. On the next day, May 23, [redacted] informed me that the gas smell was still present after installing a new “two way valve and solenoid”, and the mechanic run the smoke test again and found out the leak actually come from the “vent valve and gasket”. The cost for installing “vent valve and gasket” would be $975. I kindly declined any further repair to be done by Radley Acura. However, an invoice #[redacted] with the amount of $604.10 for installing the “two way valve and solenoid” was issued to me in order to get my car back no matter whether the gas leak problem was fixed or not. It is obvious that the initial smoke machine test on May 22 run by the mechanic was not accurate; the test didn’t point to the right leak location. Moreover, the smoke machine test on May 22 was NOT performed completely or properly; the “two way valve and solenoid” was NOT the SOURCE of the gas leak simply because the gas continued to leak after the replacement. It is unfair that I, as the customer, pay the amount of $604.10 for installing the parts suggested by the faulty test result done by Radley Acura. I hereby request Radley Acura issue a full refund of $604.10 to me.Desired Settlement: Radley Acura issues a full refund of $604.10 to me.

Business

Response:

June 30, 2014Dear **. [redacted]:I am in receipt of your email dated June 23, 2014 in reference to [redacted], a customer at our Radley Acura facility in [redacted].Thank you for calling this matter to my attention. I will meet with the appropriate manager to review this situation and get back to you in the near future.Sincerely,

Review: I took my car in for a routine oil change and tire rotation. The service rep, Mr. Robert S**, told me that my brakes were in the red and I needed to get them replaced as soon as possible. He showed me the diagnostics on his computer monitor that showed me they were all in the red. He also said that I needed 4 brand new rotors, my rotors were all bad. He gave me a $1,300.00 estimate. I asked him to print the report for me and he flat out refused. I asked him to email me a copy then and he hesitated but reluctantly did, a week later - finally. At this point, I am scared to drive anywhere.

I'm looking at the report he emailed to me and it clearly shows my brakes were in the yellow, not in the red like I saw on the his computer screen. It also says that my rear tires were in the yellow, meaning I should pay attention to its wear and tear, and replace them soon. This doesn't make sense since I recently bought four spanking brand new tires, not at Acura but at [redacted].

I went to the Acura dealership and asked for the service manager. The service manager, Mr. S[redacted], took me to the rear of the shop and showed me that my brakes were indeed in the yellow and did not know why the rep said it was in the red. Then he explained that my rotors will need shaving before the new brake pads are installed. I go, "Oh really? I don't need them replaced?" He asked why would I have them replaced when they have never been shaved before. The service manager explained that rotors are only replaced after they are shaved so many times. I said Sim told me that my brakes were so bad, I had to replace them and install brand new rotors and that my rear tires were bad even though I bought all four new tires.

Mr. S[redacted] apologized for Mr. S**'s dishonesty and personally offered his services to me from that point onward. He told me he will have a word his service rep, Mr. Robert S**.Desired Settlement: This Acura dealership needs to stop scamming customers with lies. Mr. Robert S** and others like him needs to stop lying to customers when we bring our car in for service. My trust in this company was damaged and to be honest, I am reluctant to continue my service needs with this Acura branch. This must be addressed and taken care of as soon as possible. Although I appreciate the service manager's attempt to do damage control, I should not have been put in this position in the first place.

Business

Response:

September 15, 2014Dear [redacted]:I am in receipt of your letter dated September 11, 2014 in reference to [redacted], a customer of our Radley Acura facility in [redacted].Thank you for calling this matter to my attention. I will meet with the appropriate manager to review this situation and get back to you in the near future.Sincerely,Karen *. R

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Ms. Radley sent me a follow up letter, a written apology and a refund of the money I spent for my tire rotation/oil change on that date of the service. Radley acura took steps to make things right and to my satisfaction.

I was very pleased with my experience. After months of research, I can say that the used car I bought there was the lowest price (and lowest miles) of that model within 100 miles of the D.C. area. The rep I worked with, Robert, was professional and helpful throughout. It's been a long time since I've been called "sir" in a sales experience.

Review: I recently purcahsed my 3ed Acura from this car dealership.

My phone calls to the finance manager and the general manager have not been returned. These calls were place to find out why the dealership had not paid off the loan on the car that I traded in almost 2 weeks ago. The finance manager had said that the loan would be paid off either on July 31 or by Monday August 4 and that I should not make my August car payment which was due on August 12. This was not the case. I called the finance manger on August 7 or 8th to find out why the loan had not yet been paid off and left a mesasge for him to please call me back. He did not return my call. On August 12 the last time I spoke with the finance manager, he said he would investigagte why the loan had not been paid off and then call me back. He did call me back and shared what the plan was to pay off my loan. I asked him to call me once the plan for paying the loan was put in place, he said that he would call me back, but he did not. When the finance manger did not call me back, I called the general manager. The GM and I played "phone tag" yesterday, with me leaving seveal mesasges and the general mangager calling me back once and leaving a message. No one has called me today. At the end of the day yesterday, I decided that I would call the bank to find out if the loan was paid off and learned that it was.

It is unreasonable that a customer has to make so many phone calls to find out about a loan payment. I would have been very happy to make my August loan payment so as not to worry about having a late payment but in view of the fact that I was told by the finance manager not to make the payment, I felt I needed to stay on top of this to make sure that the loan was paid off before there would have been a late fee as well as to make sure that my credit rating woudl not be negatively impacted. It is also unprofressional for employees to say they will call someone back and then they do not.

Please note that my sales person was quite professional and helpful.Desired Settlement: I would like the owner of the Acura dealership to be informed of how his General Manager and Finance Manager are treating costumers and to receive a letter that he is aware of what transpired.

Business

Response:

August 25, 2014Dear [redacted]:I am in receipt of your email dated August 18, 2014 in reference to [redacted], a customer at our Radley Acura facility in [redacted].Thank you for calling this matter to my attention. I will meet with the appropriate manager to review this situation and get back to you in the near futureSincerely,Karen RRadley Acura

In 2015, I took my Acura in for service and Radley Acura located on 14700 Jefferson Davis Hwy, Woodbridge, VA 22191,they damaged my vehicle. After they repaired it, I came to pick it up and they said I would have to wait while they washed it for me. I waited 2.5 hours for a dirty car. When I was called to pick up my paperwork. I immediately asked to speak to the service manager. He was not there, so the receptionist gave me his number. I called him and left a detailed message and I never heard from him.