Radon Service Plus, LLC

Champs Auto Repair is lying and didn't fix the the mis firing problem nor stoped the car from shuting off champs had the vehicle for over 2months from March 2016 thur June 2016 ive called the repair shop on multiple occasions pertaining to my car shutting off, how do you get to the root off the problem that you claimed you fixed in sep 2016 and wasn't successful at that car still doing same thing from when the first time I bought it in to them in march and claims they did a diagnostic test on my car that they said you couldnt perform without engine light on and the  reason for the vehicle getting serviced at his shop is because of it shutting off and also they have over charged me on parts, that they clamed was high quality and they so called fixed, champs auto repair discriminated against me based off my financial situation that they thrown in my face in which had no part on them agreeing on fixing my car if that was the case (my financial situation) why work on my car so with that being said I have recorded messages from company admitting to messing up my car and I've been tell company over over again of issues..

Hello Claudia,I am responding to your email and our phone conversation yesterday. I am going to attach several files so you can see that we have a history with taking care of this customer with no issues. Also attached will be our invoices and a copy of the google review he posted. I have included...

this as well just so you can see it and possibly gather more info. I think the most important thing in this whole situation to remember is no one from Champs Family Automotive is trying to say his alignment was done to standards. In fact in both of his post or comments he agrees that we told him flat out that the car wasn't right and he would need to bring it back to complete the alignment once he purchased new tires, by the way he down plays how badly worn they were. The main reasons I refused to refund him when he called and requested a refund is he was already given a $65.00 discount on the work, he brought his own parts that we agreed in good faith to install for him,  he wanted to be refunded the full amount for the alignment, and he wouldn't give me any kind of proof the job was actually done. I was presented no invoice or receipt documenting his claims. When you really break this down we are now dealing with a matter of principal. The amount of his refund, even if it was for the full amount for alignment would only be $79.95. What I don't understand is he claims his car didn't drive straight and turned wrong. Why would he assume it would without a proper alignment?The only reason we left a alignment on the invoice is so he would be all paid up when he returned with new tires. You can see on invoice #3015 from January 26, 2015 that we were able to align his car and he was happy??  What changed?? This time he had bad tires and we simply asked him to bring it back with proper tires on it for a accurate alignment. Again he does admit that his tires were worn to metal cords. I believe he was agitated because we wanted to have him replace his tires and he didn't really want to do that yet and it irritated him. By the way, we don't sell tires so its not like we were trying to up sell him on anything. When you hear something you don't want to hear you tend to go places that tell you what you want to hear, unfortunately in this day and age, you then get to run to your computer and post undocumented rumors about honest businesses and make them waist a bunch of time defending themselves instead of running their business, sad. Another invoice, #3467, is attached, showing his second visit to us for A/C work. If you notice we didn't not charge him any diagnostic time and gave him a good neighbor discount for coming back in to see us. There was also a third visit that wasn't documented where he dropped by with a issue and wanted us to take a quick look at his car for him. He had been to us twice and we had a good working relationship so I took his keys and we did a quick inspection and let him know his rack and pinion bushings would need to be replaced. The customer was in the shop and was shown the issue. He decided to wait to have the repairs done and I gave him his car back with no charge. He then bought his own parts and asked for us to install them. We agreed, and he brought the car in and we did the work. The most current invoice #4461 documents that visit. I have pages and pages of notes that I wanted to add to all this but I think its best to keep it simple. This customer admits we told him his alignment was not correct and would need to be brought back to adjust correctly, he opted not to do that, he took it to a different shop with news tires and have it aligned. I don't feel that we should refund him for not following through on what was agreed upon, however I am very happy he reported this to the Revdex.com so a professional could review this issue and advise us on how to handle it. If you decide that I owe this gentleman a refund please let me know and I will gladly take your advise. Thank you for your time and your professional opinion.

This vehicle was brought to us on March 19th , 2016 for a overheating issue that was fixed. Once the car was repaired for overheating we could drive it and let customer know it needed more work for rough running and cylinder misfire codes. The customer had to wait to do anymore work. The car sat in our shop with the cooling system repaired ready for pick up until July 1st, 2016 , for work that was approved in March,  waiting for the customer to finish paying the bill. We feel that this was the right thing to do to help the customer afford the repairs by allowing payments with no storage fees. On September 13th, 2016 the car was back at our shop to fix the misfire, we preformed approved work and quality checked the work. No misfire or codes. Two weeks later the customer complained of stalling and on several occasions we tried to help the customer with the issue, only charging them one time for a repair for stalling. When customer reported the car was still stalling we offered to fix the car, but the customer declined the offer and wanted their money back so we refunded them in full for the repairs that were directed towards stalling. After the customers first complaint with the Revdex.com, they came back to the shop and we worked out a game plan to get them taken care of and happy with their car. Several hours later the customer called back arguing about what we just agreed on. At this point, the customer is being unreasonable and has irrational expectations of what can be done to make them happy. Champs Family Automotive has refunded the customer all money spent for stalling issues. All other work preformed is quality and correct. Therefore we can not make this customer happy without given them money back for work that has no flaws. We truly feel bad that this customer is unhappy because we did do a lot of extra things for this customer.