Radwell International, Inc.

Hello ***,My name is *** ***I am very sorry to hear of this troubleWe will troubleshoot this now and resolve this for you urgentlyIf you need to speak to me personally my contact information is below.John ***###-###-#### Ext ***
href="mailto:[email protected]">***Please do not hesitate to contact me directly if necessary but expect to be contacted very shortly. Sincerely,***

Hello ***,
Thanks for your time just now on the phoneI apologize in advance for any trouble we have caused youI will call you Monday afternoon and we will resolve this to your satisfaction (and hopefully learn from this and improve)
Thanks,
*** ***

I am the owner of *** Repair Shop in *** *** This company is a pleasure to deal withIf your in need of their goods and services, my experiences have been, that you will find no betterGreat customer service, advice and timely shipping, is what they are all aboutI do not usually write reviews, but the people of Radwell went out of their way to get my spraybooth parts out to me extremely quick, so I could get my booth back up and running, on occasions, minimizing my down time and bottleneckNo need to think twice

I was truly impressed with David [redacted] going the extra miles (literally) to assist me in the replacement of a defective [redacted] on our wastewater system. He and I were discussing options yesterday for this replacement. He took the initiative to provide a competitive quote utilizing his associates and today came to our facility from his home in [redacted] picked up the defective device, took it to your repair facility in NJ, had the program from our device loaded into the replacement [redacted] and returned it to me in 4 hours! Our system accepted the replacement without issue and all operational features were back in service.
I am so grateful for David and all the Radwell associates who expedited this service.
Please be assured that I will reachout to Radwell International whenever possible for all our automation devices and other products your company offers.
Thank you,
Michael [redacted]

Radwell International has been in contact with the factory this item was purchased and warrantied through. We promptly credited our customer. We have been in constant communication with [redacted] and are also working with our own QA management to personally try to build a resolve for our customer...

where the factory has fallen short. We are awaiting photos from our customer so that we can study the remaining components and help to come up with a resolve for him.

Hello [redacted],My name is John Radwell. I am very sorry to hear of this trouble and delay. Our vendors are very important partners for us and we greatly value their support. We will troubleshoot the reason for this payment delay now and will resolve this for you urgently. If you need to speak...

to me personally my contact information is below.[redacted]###-###-#### Ext [redacted]Please do not hesitate to contact me directly if necessary but expect this to be fully very shortly. Sincerely,[redacted]

Hello [redacted],My name is John Radwell. I am very sorry to hear of this trouble and delay. Our vendors are very important partners for us and we greatly value their support. We will troubleshoot the reason for this payment delay now and will resolve this for you urgently....

If you need to speak to me personally my contact information is below.[redacted]###-###-#### Ext [redacted]Please do not hesitate to contact me directly if necessary but expect this to be fully very shortly. Sincerely,[redacted]

I have always had great service and their prices are very competitive.

Automated Process Solutions Inc. thinks the world of these guys. It's been a pleasure doing business together for close to 10 years now. We wouldn't be here without you.
Thank you Zach H[redacted] and Mark M[redacted] for your hard work and dedication on our behalf over the years. We really appreciate and value our relationships with both of you and Radwell.
As a small business owner it means the world to me to know you care! Peace of mind is what it's all about.

Hello [redacted],My name is [redacted]. I am very sorry to hear of this trouble. We will troubleshoot this now and resolve this for you urgently. If you need to speak to me personally my contact information is below.John [redacted]###-###-#### Ext [redacted]Please do not hesitate to...

contact me directly if necessary but expect to be contacted very shortly. Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello [redacted],My name is [redacted] I am very sorry to hear of this. We will troubleshoot this immediately and I promise that we will resolve thisto your satisfaction.Please expect to be contacted shortly and thanks in advance for your patience and...

understanding.Sincerely,[redacted]VP, Customer SatisfactionRadwell International, Inc.

Automated Process Solutions Inc. thinks the world of these guys. It's been a pleasure doing business together for close to 10 years now. We wouldn't be here without you.
Thank you Zach H[redacted] and Mark M[redacted] for your hard work and dedication on our behalf over the years. We really appreciate and value our relationships with both of you and Radwell.
As a small business owner it means the world to me to know you care! Peace of mind is what it's all about.

The customer services rep are alway professional and take care of my needs promptly. The parts required are delivered on time and fast.

I always check Radwell first when I need something. Especially something that is obsolete. Chances are they will have it.
The items are always in working order and pricing is good.
I have bought from Radwell several times and never had a bad experience.

Review: We needed 6 power cables 15meters long, manufacturer # [redacted]. I found them on Radwells online market place. The picture of the cables online did not match the part number it was associated with. I needed these cables badly, so I emailed for more information on 4-18-2015 at 9:30am. On 4-20-2015 [redacted] replied back stating that "the unit we have in stock is 15 meters long." He attached photo's of the power cables that I needed that were correct, the part number shown in the picture was also correct. The email from [redacted] also had attached a quote with the correct part numbers on it. I responded and asked for the order to be placed, because time was of the essence. I provided my billing info and awaited my product. The product arrived yesterday, 4-23-2015. The product was not as described. The product was not the items shown on the invoice. The product was manufacturer #[redacted], a 1 meter cable. I called and told them that it wasn't right what they did to me and asked for the correct part. They told me they could return the items that I was sent and they could order me the correct cables which I would see in ten weeks - for a cost higher than I can purchase locally. I asked for a refund asap - they told me I would have to wait until they received the incorrectly shipped product back in their warehouse and checked it over for resale ability. I told them that I was not fond of them baiting and switching me on random products and I did not appreciate my customers money being tied up for two weeks in their bank account while I wait to receive the refund. I also told them that I did not have two weeks to sit on $1120 until they decided to credit me back - if they even would? They did not care. I do not think that I should shoulder the responsibility on this. I sent them my money in good faith that they would send me a product. Now, they do not trust me enough to return my money until they have their random product back?Desired Settlement: An immediate refund of the entire purchase price + $380 =the cost to repurchase the cables, time to ship the wrong cables back, lost time on customers project because of the additional three day delay.

Business

Response:

Hello [redacted],My name is [redacted]. I am very sorry to hear of this trouble. We will troubleshoot this now and resolve this for you urgently. If you need to speak to me personally my contact information is below.John [redacted]###-###-#### Ext [redacted]Please do not hesitate to contact me directly if necessary but expect to be contacted very shortly. Sincerely,[redacted]

Radwell PLCcenter has helped our company Many Many times when in need of Hard to find Items, Etc.The items are always as described and in excellent working order, with a 2 year Warranty.
They have saved us from doing many Machine Change Orders and from other headaches involved in switching over to NEW models, They always have what we need and can get it quickly. They can supply and replace many obsolete parts, Some of ours were 25+ years old up to new equip.
Thanks RADWELL Intl.

Review: Radwell International PO # [redacted] / Bid ID [redacted] Dated 4/24/2015 From Radwell To Myself For The Amount of $135.80 Terms: Pay After Receipt using [redacted] - Has NOT Been Honored By Radwell / UPS Tracking [redacted] Shows Delivery at Radwell Lumberton NJ 4/30/15 - A Phone Call To Radwell 5/6 To Check Status Said would "EXPIDITE" / Another Call a Week Later 5/13 Said They were "Testing" and it was in "Resolution Process" Try To Get You a Payment in The Next Couple of DaysDesired Settlement: All Part Numbers / Quantities and Condition are Accurate - I Phoned Radwell Prior To Their PO To Correct Radwell's 3 Mistakes To ENSURE Accuracy - I Triple Checked ALL is Correct / They Have Recieved ALL Items For Pennies on The Dollar - At Least They Could Pay For What They've Received / [redacted]PAYMENT in FULL of $135.80 To My [redacted] Account [redacted] Per Agreement is The ONLY Thing Acceptable

Business

Response:

Hello [redacted],My name is John Radwell. I am very sorry to hear of this trouble and delay. Our vendors are very important partners for us and we greatly value their support. We will troubleshoot the reason for this payment delay now and will resolve this for you urgently. If you need to speak to me personally my contact information is below.[redacted]###-###-#### Ext [redacted]Please do not hesitate to contact me directly if necessary but expect this to be fully very shortly. Sincerely,[redacted]

Review: I bought some [redacted] from P[redacted], ordered it with two day shipping and phoned 5 days later only to hear that it would be 3-5 weeks for the belts even to begin shipping. I tried to cancel the order because I need then ASAP( they are for my wheelchair without them I cant go out.) I got a email back after trying to cancel the order on the phone saying, I spoke with my manager about your request to cancel this order. The factory advised that this part has a strict 4 week lead time. They should not offer 2 day shipping if its a 4 week lead time.Desired Settlement: I would like a refund because I cant wait that long for them to arrive.

Business

Response:

Hello [redacted],My name is [redacted] I am very sorry to hear of this. We will troubleshoot this immediately and I promise that we will resolve thisto your satisfaction.Please expect to be contacted shortly and thanks in advance for your patience and understanding.Sincerely,[redacted]VP, Customer SatisfactionRadwell International, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In August 2013, I ordered a condenser fan motor from Radwell International which I received. The motor worked fine until April 10, 2015 at which time it failed. On April 13, I contacted Radwell to see if the motor was under warranty. Radwell never called me back, so when I called them to see if it was under warranty, they said it WAS under warranty. On April 28, 2015, I was told to ship the motor to them because it was under warranty. Since it was under warranty, Radwell said the motor would either be replaced or repaired. So at a cost of $38, I shipped it to them. After not hearing anything for a month, I finally contacted Radwell on May 22, 2015, to find out about the motor. It was at this time they told me that the motor was not under warranty. I informed them that I would like to get the motor back. The motor had the wiring harness attached when I sent it in. ( I have a photo of what was sent in.) When Radwell called me back, they informed me that they had scrapped my motor. When I told them I wanted my motor AND wiring harness back, communication basically ceased from their side. They wanted to sell me a new motor for $394. Nearly two months from the start of this endeavor, they refunded the cost of the motor ($394) but did not return the wiring harness or compensate me for the wiring harness that they kept. The wiring harness connects the condenser motor fan to the computer in the air conditioning unit, so it is essential for the operation of the air conditioning unit.Desired Settlement: I would like to get the wiring harness returned to me or monetary compensation to replace the wiring harness.

Business

Response:

Radwell International has been in contact with the factory this item was purchased and warrantied through. We promptly credited our customer. We have been in constant communication with [redacted] and are also working with our own QA management to personally try to build a resolve for our customer where the factory has fallen short. We are awaiting photos from our customer so that we can study the remaining components and help to come up with a resolve for him.