RahlfWeb

The first container you receive is on a trial basisAfter the days of trying it out following your purchase, without you having let us know otherwise, you were then charged the full amount for THAT containerA fresh container is then sent out every days thereafter at the full priceThis is all clearly described in the terms and conditions, which you agreed to at the time of ordering.Now, I am not supposed to offer you a refund, however since there has obviously been a miscommunication with regards to the billing terms, I can offer you a full refund for your most recent chargeIf you wish to stay on the autoship program, we are offering a promotional discount ending this weekEvery subsequent shipment of Noca Care and Dermagen will be 50% off if you wish to continue with the program.I will have your account cancelled as of now, however if you would like to continue on with the program, you may do so any time by contacting our customer support team at [email protected], or by calling us at 1-855-282-anytime.Thank you for your email, and have a nice day.Customer Support Team

Dear Sir/Madam: This response is in regard to: Complaint # [redacted] - Thank you for your notification in regards to [redacted] We value our customers and believe firmly in providing them excellent customer support As is stated on our website, we offer a day trial of our products NovaCare Anti-aging and DermaGenThe customer need only pay $and $for shipping and handling for a full month’s supply that they may evaluate within the day periodIf we do not receive notification from the customer within their day period that they wish to cancel, they will be billed at a price of $and $and enrolled in our monthly auto shipment programThe terms and conditions are posted in accessible and clear view of our customers before placing their order However, we do not want our customers unhappy or dissatisfied in anywayWe are happy to inform you that we have processed full refunds on all charges in [redacted] account with us and cancelled any future shipments or billings The refunded amounts are: $4.95, $4.95, $86.15, $86.15, $and $ The funds will be credited back to the payment method at time of purchaseThe refunds will reflect back into the associated account within 3-business days or longer depending on the speed of the processing bankPlease note, the credits stated above may reflect in individual amounts on [redacted] bank statement Thank you for the opportunity to address this matterSincerely and respectfully, NovaCare Support Team

The free trial, paying only shipping and handling is not the case days after ordering, before your credit card statement, they will charge $to your account and will not return that charge They say it's in the terms and conditions, but must be listed in very small print, buried somewhere There is no paperwork included with the product when it is shipped