Initial Business Response / [redacted] (1000, 12, 2018/01/29) */ ***Document Attached [redacted] Good day I would like to start by letting you know this is the 1st notice we received for this complaint.Not sure what happened to the other notices but our goal is to resolve any complaints as soon as possibleThis customer did have a legitimate concern with the hood of the vehicleWe did cause damage to the vehicle, and this was resolved by adjusting the hood and repairing the damage at no charge to the customerAs far as the air conditioner concern the compressor was not removed during the radiator repair and in fact had two problems with itThere was a leak and a electrical shortThe leak was seen and the customer was invited to come view but declinedWe took photos of the leak as the customer authorized the repairsas far as I know the customers issues where resolved to their satisfactionPlease advise if you need anything else from us Thanks [redacted] Service manager 775-463- [redacted] Initial Consumer Rebuttal / [redacted] (2000, 14, 2018/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Pontiac went in for coolent leakfront rt corner.Agreed to radiator replacement.Picked up carHood was damagedThey fixedOn way home A/C -no operationfound blowing fuse.Replaced blew againBack to chev dealerThey stated A/C comp had shorted outOk,d replacementThen they found hole in A/c lineOk,d replacementHad no choice if wanted a warrantyThe can is years old never had a problem with A/cor anythingI paid for new partsWanted parts back for proof of being badAll of a sudden the used parts were not availableDealer said A/c was once low on FreonHolds approxpoundIf it had a leak ,it wouldn't leak just one ounce and stop leaking Final Consumer Response / [redacted] (3000, 19, 2018/02/06) */ Miss read ..The complaint is not closedWe were made to have repairs made that worked excellent when car went to dealerPlease reopen Final Business Response / [redacted] (4000, 21, 2018/02/07) */ We are not clear of what the customer is requesting.Please clarify and advise on how to proceed Thanks [redacted] Please cc [redacted]
Initial Business Response /* (1000, 12, 2018/01/29) */
[redacted]Document Attached[redacted]
Good day
I would like to start by letting you know this is the 1st notice we received for this complaint.Not sure what happened to the other notices but our goal is to resolve any complaints as soon as possible. This...
customer did have a legitimate concern with the hood of the vehicle. We did cause damage to the vehicle, and this was resolved by adjusting the hood and repairing the damage at no charge to the customer. As far as the air conditioner concern the compressor was not removed during the radiator repair and in fact had two problems with it. There was a leak and a electrical short. The leak was seen and the customer was invited to come view but declined. We took photos of the leak as the customer authorized the repairs. as far as I know the customers issues where resolved to their satisfaction. Please advise if you need anything else from us.
Thanks
[redacted]
Service manager
775-463-3456
[redacted]
Initial Consumer Rebuttal /* (2000, 14, 2018/02/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Pontiac went in for coolent leak. front rt corner.Agreed to radiator replacement.Picked up car. Hood was damaged. They fixed. On way home A/C -no operation. found blowing fuse.Replaced blew again. Back to chev dealer. They stated A/C comp had shorted out. Ok,d replacement. Then they found hole in A/c line. Ok,d replacement. Had no choice if wanted a warranty. The can is 10 years old never had a problem with A/c. or anything. I paid for new parts. Wanted parts back for proof of being bad. All of a sudden the used parts were not available. Dealer said A/c was 1 once low on Freon. Holds approx. 1 pound. If it had a leak ,it wouldn't leak just one ounce and stop leaking.
Final Consumer Response /* (3000, 19, 2018/02/06) */
Miss read ..The complaint is not closed. We were made to have repairs made that worked excellent when car went to dealer. Please reopen.
Final Business Response /* (4000, 21, 2018/02/07) */
We are not clear of what the customer is requesting.Please clarify and advise on how to proceed.
Thanks
[redacted]
Please cc [redacted]
Initial Business Response / [redacted] (1000, 12, 2018/01/29) */ ***Document Attached [redacted] Good day I would like to start by letting you know this is the 1st notice we received for this complaint.Not sure what happened to the other notices but our goal is to resolve any complaints as soon as possibleThis customer did have a legitimate concern with the hood of the vehicleWe did cause damage to the vehicle, and this was resolved by adjusting the hood and repairing the damage at no charge to the customerAs far as the air conditioner concern the compressor was not removed during the radiator repair and in fact had two problems with itThere was a leak and a electrical shortThe leak was seen and the customer was invited to come view but declinedWe took photos of the leak as the customer authorized the repairsas far as I know the customers issues where resolved to their satisfactionPlease advise if you need anything else from us Thanks [redacted] Service manager 775-463- [redacted] Initial Consumer Rebuttal / [redacted] (2000, 14, 2018/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Pontiac went in for coolent leakfront rt corner.Agreed to radiator replacement.Picked up carHood was damagedThey fixedOn way home A/C -no operationfound blowing fuse.Replaced blew againBack to chev dealerThey stated A/C comp had shorted outOk,d replacementThen they found hole in A/c lineOk,d replacementHad no choice if wanted a warrantyThe can is years old never had a problem with A/cor anythingI paid for new partsWanted parts back for proof of being badAll of a sudden the used parts were not availableDealer said A/c was once low on FreonHolds approxpoundIf it had a leak ,it wouldn't leak just one ounce and stop leaking Final Consumer Response / [redacted] (3000, 19, 2018/02/06) */ Miss read ..The complaint is not closedWe were made to have repairs made that worked excellent when car went to dealerPlease reopen Final Business Response / [redacted] (4000, 21, 2018/02/07) */ We are not clear of what the customer is requesting.Please clarify and advise on how to proceed Thanks [redacted] Please cc [redacted]
Initial Business Response /* (1000, 12, 2018/01/29) */
[redacted]Document Attached[redacted]
Good day
I would like to start by letting you know this is the 1st notice we received for this complaint.Not sure what happened to the other notices but our goal is to resolve any complaints as soon as possible. This...
customer did have a legitimate concern with the hood of the vehicle. We did cause damage to the vehicle, and this was resolved by adjusting the hood and repairing the damage at no charge to the customer. As far as the air conditioner concern the compressor was not removed during the radiator repair and in fact had two problems with it. There was a leak and a electrical short. The leak was seen and the customer was invited to come view but declined. We took photos of the leak as the customer authorized the repairs. as far as I know the customers issues where resolved to their satisfaction. Please advise if you need anything else from us.
Thanks
[redacted]
Service manager
775-463-3456
[redacted]
Initial Consumer Rebuttal /* (2000, 14, 2018/02/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Pontiac went in for coolent leak. front rt corner.Agreed to radiator replacement.Picked up car. Hood was damaged. They fixed. On way home A/C -no operation. found blowing fuse.Replaced blew again. Back to chev dealer. They stated A/C comp had shorted out. Ok,d replacement. Then they found hole in A/c line. Ok,d replacement. Had no choice if wanted a warranty. The can is 10 years old never had a problem with A/c. or anything. I paid for new parts. Wanted parts back for proof of being bad. All of a sudden the used parts were not available. Dealer said A/c was 1 once low on Freon. Holds approx. 1 pound. If it had a leak ,it wouldn't leak just one ounce and stop leaking.
Final Consumer Response /* (3000, 19, 2018/02/06) */
Miss read ..The complaint is not closed. We were made to have repairs made that worked excellent when car went to dealer. Please reopen.
Final Business Response /* (4000, 21, 2018/02/07) */
We are not clear of what the customer is requesting.Please clarify and advise on how to proceed.
Thanks
[redacted]
Please cc [redacted]