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Rainbow Automotive,l.l.c.

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Reviews Rainbow Automotive,l.l.c.

Rainbow Automotive,l.l.c. Reviews (3)

Review: I was buying a car from Rainbow Mitsubishi through their rent to own program called tlc rent to own. I went in on 3/4/16 to make a payment and was offered to trade out my 2003 Ford Expedition by Mrs Chris. She then referred me to a salesman named Alvin. I went over to consult with Alvin and he told me he found a major bank to finance me he went on to saying he was my guardian angel because he'd managed to get me financed. He began to tell me about the 2015 Outlander Sport and even showed me the car.I told him that I had to return to work that I would return after and we could continue to discuss the deal.While at work I decided that maybe this wasn't the right time to get a new car.I went back to the dealership and spoke to Alvin and told him I had decided not to do the deal.He told me that it was to late that he had already gotten the car financed and the deal had already went to the bank.Standing there stunned and excited with the pitch he presented about how he made this happened for me and I was never asked to put anything down on the car or nothing.I conceited defeat and went forward not before expressing me not being comfortable with the deal.I was brought into the finance office to sign paperwork when I noticed that it contain some untruths on it like a down payment of 1,000. When I asked about this I was told when the finance company contact me tell them I put the money down.I expressed I wasn't comfortable doing this that I didn't want to continue with the deal I was told it was too late. It had already gone to the bank and couldn't be cancelled.I was then told I would not receive my 60 day tag nor the extra key to the car until I come in and pay 1,000. I didn't want the deal. I was lied to from start to finish.The sales manager refused to speak to me on this matter.I was refused the owner number.I was then told that they were going to wholesale my car. If I wanted it back I had to come up with 3,000 within 7 days to get it back.I felt like they took my choice to say no away from me.Desired Settlement: I would like this deal cancelled,and I want them to take back their car and and wipe the slate clean so this doesn't reflect negative on my credit. I would like for them to return the extra 800.00 I was made to pay to purchase my car back.I wish not to do business with dealership ever. I would also like an apology from the owner as well.

Review: On May 18, 2013 I purchased a 2009 Mercedes E 350 from your dealership in [redacted], LA from Mr. [redacted]. While on the test drive, the sunroof moved back very slowly, however Mr. [redacted] stated that trash was in the sunroof and he would have it cleaned. Also at the time of delivery I expected a full tank of gas as most dealer naturally supply on a new purchase, I was given $20 worth of gas putting me at half of a tank. I also asked for the 2nd key to the vehicle as that was listed in the advertisement. Mr. [redacted]'s response was he would check on it. I referred a co-worker who purchased a vehicle just days after I purchased my vehicle. Mr. [redacted] promised me a free oil change for every referral. When I mentioned that to Mr. [redacted] Prior he had no clue as to what I was talking about. I myself was referred by a coworker. Just days after my purchase, the brakes began to squeak and there is an intermittent jerk (transmission). I contacted Mr. [redacted] with my concern and he said he would have it checked. Mr. [redacted] came to my job to pick up my vehicle at 8:00 am to address the above mentioned issues and also have the car detailed. The detail was promised the week after my purchase due to the fact that the detail shop was not open on Saturdays which is when I took delivery. After having my car for several hours, Mr. [redacted] called and stated that they could not determine the problem with the sunroof, the brake pads were at 70%, and that my car would not be detailed because the Detail Shop had other cars to service. I expressed to Mr. [redacted] that was unacceptable being that he had my vehicle all day long. He then promised that he would make sure it was detailed. Upon returning my vehicle to me, Mr. [redacted] brought my vehicle back to me only washed, no detail. I brought the car back to the dealership the following day and asked to speak to a manager. I spoke to Mr. [redacted] Prior who inspected my vehicle and agreed that a detail was owed to me. At the time of the sale, I was given a clean Carfax report. MoreDesired Settlement: I would like gas compensation for every trip with no resolution. Now knowing the vehicle had been wrecked and still has an intermittent jerk in the transmission I think it's only fair that Rainbow Automotive pay for an extended warranty for my vehicle through CNA Warranty which is Mercedes Dealer Authorized. I have priced the warraanty through Mercedes of New Orleans Finance at $4000. That can be verified and paid for to Mercedes of New Orleans 3727 Veterans Blvd,Metairie, LA 70002 504-456-3727

Business

Response:

Dear [redacted]:

At the time the customer took delivery of the vehicle it was noticed that the sunroof was not closing correctly. Rainbow had this ?xed and provided courtesy transportation. Then the customer complained about the brakes; Rainbow went to her office, picked up the vehicle, installed new brake pads (even though it showed only 70% wear) and retumed the vehicle. Sometime after this the customer complained that her front bumper was misaligned. Rainbow’s body shop immediately took care of this for her. All work was done at no charge to the customer Her complaint about the detail is correct. As to the assertion that the vehicle had been wrecked, the Carfax report was clean, and at the time of delivery, no one, including the customer, noticed anything unusual about the front bumper. Rainbow is of the opinion that someone may have backed into her vehicle while it was parked somewhere - after she took possession of the vehicle. Nevertheless, Rainbow did not

charge her anything. Rainbow sold the vehicle to the customer at a fair price and has worked with her at no charge to try to satisfyher demands. We are sorry that she is still dissatis?ed; however, Rainbow will not pay for an extended warranty for her vehicle.

Sincerely.

In-House Counsel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all, the bumper was not taken care of immediately. After constant complaining to [redacted] for over a month he then agreed to schedule the vehicle to go to the body shop. My car was purchased on May 18, damage revealed on June 1 and at that time [redacted] as well as [redacted] were made aware of the vehicle being previously damaged. The bumper was not fixed until the first week in July. If someone had backed into my bumper as Rainbow is claiming then there would have been scratches and there is and has never been a scratch on the vehicle. Had their claim had any truth to it then why did they fix it? Rainbow Automotive knows that they sold a vehicle that had been wrecked and fixed so when I brought the vehicle to them regarding the bumper that's why they agreed to fix it. As shown in the before and after pictures there are no scratches on the bumper. The bumper was previously repaired which that can still be seen on the vehicle but the bumper is no aligned properly as it was not when I purchased it. The brakes were fixed because they know that I discovered they had the incorrect brake pads on the vehicle. A Mercedes Benz requires ceramic brake pads which were not on the vehicle when I purchased it. Rainbow only provided courtesy transportation when the sunroof was repaired. Nevertheless, I am not accepting this response from Rainbow.

Regards,

On May 18, 2013 I purchased a 2009 Mercedes E 350 from your dealership in [redacted], LA from Mr. [redacted]. While on the test drive, the sunroof moved back very slowly, however Mr. [redacted] stated that trash was in the sunroof and he would have it cleaned. Also at the time of delivery I expected a full tank of gas as most dealer naturally supply on a new purchase, I was given $20 worth of gas putting me at half of a tank. I also asked for the 2nd key to the vehicle as that was listed in the advertisement. Mr. [redacted]'s response was he would check on it. I referred a co-worker who purchased a vehicle just days after I purchased my vehicle. Mr. [redacted] promised me a free oil change for every referral. When I mentioned that to Mr. [redacted] Prior he had no clue as to what I was talking about. I myself was referred by a coworker. Just days after my purchase, the brakes began to squeak and there is an intermittent jerk (transmission). I contacted Mr. [redacted] with my concern and he said he would have it checked. Mr. [redacted] came to my job to pick up my vehicle at 8:00 am to address the above mentioned issues and also have the car detailed. The detail was promised the week after my purchase due to the fact that the detail shop was not open on Saturdays which is when I took delivery. After having my car for several hours, Mr. [redacted] called and stated that they could not determine the problem with the sunroof, the brake pads were at 70%, and that my car would not be detailed because the Detail Shop had other cars to service. I expressed to Mr. [redacted] that was unacceptable being that he had my vehicle all day long. He then promised that he would make sure it was detailed. Upon returning my vehicle to me, Mr. [redacted] brought my vehicle back to me only washed, no detail. I brought the car back to the dealership the following day and asked to speak to a manager. I spoke to Mr. [redacted] Prior who inspected my vehicle and agreed that a detail was owed to me. At the time of the sale, I was given a clean Carfax report. More

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Description: Auto Dealers - New Cars

Address: 1700 Westbank Expressway, Harvey, Louisiana, United States, 70058

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