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Rainbow Child Care Center of Fort Wayne

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Rainbow Child Care Center of Fort Wayne Reviews (1)

Initial Business Response /* (1000, 10, 2017/07/20) */
Week 10/XX XXX.** transferred to Ms***CCDF paid the *** that was from missed swipes leaving *** that was unassessed copayWeek 10/*** transferred to Ms*** that was unassessed copay
10/17-12/is weeksDuring this time
Ms*** was responsible for a copay of *** per week which is outlined on her voucher history*** As shown on her payment summary she only paid *** during this time frame, and no payments were made in OctoberXXX-XXX=$*** which is her current balance
Initial Consumer Rebuttal /* (3000, 14, 2017/07/31) */
Good morning,
I was able to view these documentsThank you for your assistance
I understand the documents attached, however, there were not any missed swipes that were not resolved per BrightpointI called multiple times to verify this and was dealing with ***, the previous experienced childcare directorShe spoke with brightpoint and confirmed the issues were resolved on their end
The billing issues did not happen until they transferred ***, who my family treasured, to another location
Multiple occasions over a period of months I tried to address the billing descrepancy with themWhen I had the money to pay, they were not willing to provide the information in a professional, accurate manner
Due to being qualified for an income assistance program, I will not accept this untimely response without accommodations for payment arrangements on my behalfWe arbitrarily received the FIRST bill for this matter as seen by the attached documents in June
If they are not willing to work with our ability to handle this matter after their lack of notification (my daughter attended the daycare for two months after this issue without any notification of the problem), then I do not accept the response
Best regards,
***

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Address: 2008 East Dupont Road, Fort Wayne, Indiana, United States, 46825

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0000000 0 0
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