Rainbow Cleaners Services

In response to Jadin's complaint I submit the followingJadin was made aware of the blouse missing from his order when he came to pick up his orderMy Customer Service Mgrattempted to explain our process that we use to locate missing items and Jadin was very impatient, made unreasonable demands and threatsWe proceeded to follow our process which resulted in many phone calls and labor hoursThe blouse was eventually found approximately days later when we started to experience mechanical problems with our dry cleaning machineAfter partial disassembly, the blouse was found in the recirculation system that decontaminates the cleaning solutionThis is a very rare mechanical failure and has been corrected by maintenance.We hope to retain [redacted] s business but we also hope that he understands that we do the best we can to provide quality service for our customers and we make things right when things go wrong.Please note that settlement was approved 1-10-after receiving receipt for replacement item on 1-06-Thank you,Rainbow Cleaners

Hello,
In response to claim #*** please note that Rainbow Cleaners does not have a record of the Claimant in our data baseThe search field, in pink, indicates that the name is not in our data baseThis can be caused by a miss-spelling or a new customer entry
requiring further action. (See attachment...Private information has been blurred to protect our customers indentity). Rainbow Cleaners is willing to address customer issues but we need to validate who we are contacting and negotiating with to keep fraudulent claims to a minimumPlease ask claimant to provide addition information i.einvoice number(s), correct spelling, so we can properly handle this claimThank you,
Rainbow Cleaners

In response to Jadin's complaint I submit the following. Jadin was made aware of the blouse missing from his order when he came to pick up his order. My Customer Service Mgr. attempted to explain our process that we use to locate missing items and Jadin was very impatient, made...

unreasonable demands and threats. We proceeded to follow our process which resulted in many phone calls and labor hours. The blouse was eventually found approximately 10 days later when we started to experience mechanical problems with our dry cleaning machine. After partial disassembly, the blouse was found in the recirculation system that decontaminates the cleaning solution. This is a very rare mechanical failure and has been corrected by maintenance.We hope to retain [redacted]s business but we also hope that he understands that we do the best we can to provide quality service for our customers and we make things right when things go wrong.Please note that settlement was approved 1-10-17 after receiving receipt for replacement item on 1-06-17 Thank you,Rainbow Cleaners

Hello,In response to claim #[redacted] please note that Rainbow Cleaners does not have a record of the Claimant in our data base. The search field, in pink, indicates that the name is not in our data base. This can be caused by a miss-spelling or a new customer entry requiring...

further action. (See attachment...Private information has been blurred to protect our customers indentity). Rainbow Cleaners is willing to address customer issues but we need to validate who we are contacting and negotiating with to keep fraudulent claims to a minimum. Please ask claimant to provide addition information i.e. invoice number(s), correct spelling,  so we can properly handle this claim. Thank you, Rainbow Cleaners

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In response to Jadin's complaint I submit the following. Jadin was made aware of the blouse missing from his order when he came to pick up his order. My Customer Service Mgr....

attempted to explain our process that we use to locate missing items and Jadin was very impatient, made unreasonable demands and threats. We proceeded to follow our process which resulted in many phone calls and labor hours. The blouse was eventually found approximately 10 days later when we started to experience mechanical problems with our dry cleaning machine. After partial disassembly, the blouse was found in the recirculation system that decontaminates the cleaning solution. This is a very rare mechanical failure and has been corrected by maintenance.
We hope to retain [redacted]s business but we also hope that he understands that we do the best we can to provide quality service for our customers and we make things right when things go wrong.
Please note that settlement was approved 1-10-17 after receiving receipt for replacement item on 1-06-17
 
Thank you,
Rainbow Cleaners

I recently rendered dry cleaning services from Rainbow Cleaners, and after picking up my clothes, I realized a belt was missing from a dress I had cleaned. When I went to inquire about the missing article of clothing, I was met with accusations, extreme lack of helpfulness and a general disregard for customer service. The employees even went as far as to tell me I was lying about the belt being included on the dress when it was dropped off for cleaning. I was utterly appalled by the experience! Even today, a week after the incident, there is no resolution. I have been promised follow up from the staff, yet I am the one chasing down information and a resolution. I am now being told the owner, Dean Kontanis, is "going to review surveillance footage to confirm if the belt was in fact dropped off for service. I have been in customer service for nearly 15 years, and I wouldn't dream of treating anyone in the manner in which I have been treated by this company. Shame on this organization, and it's so called business practices. I will never use this company again, and I have told the people who referred me to Rainbow Cleaners to do the same. Not only have they lost one client, they have now lost several due to the complete lack of professionalism!