In regard to the complaint filed by [redacted] with regards to a cracked shower base our company manufactured and installed, there are some facts that [redacted] didn’t disclose.Rainbow Marble & Granite manufactures and installs cultured marble productsWe have for over years and have thousands of bases like [redacted] ***s’ being used every day with no problems.We have found in these years of experience that the shower base could only fail if some impact was applied to itUnder circumstances these shower bases are very durable and can last many years.As to the fact that he "hired" expert flooring people to decide it was a faulty installation; he has just made a statement with no back up documentation such as the contractors name and certificationBesides these tile experts are not experts in solid cultured marble shower bases.As to flex points in the shower base stated by [redacted] ***, Rainbow only installs spots of mortar to level the shower bas on the sub floor of the houseIt is not necessary to put in a full bed of mortar as stated by [redacted] ***s’ experts.As to the statement about water pooling in the corner, this is the first time in all the conversations and emails that this has been brought upOut of the at least emails between [redacted] and Rainbow, [redacted] never mentioned "pooling of water".The final point is that the warranty on these products is days(See Warranty.)According to [redacted] ***, the base was year and months, when it was crackedThis is clearly out of the warranty.In summary, Rainbow Marble and Granite has been a well-respected manufacturer and installer of quality cultured marble products for many yearsWe believe something was done to the shower base to make it crackThe statement about pooling water was just made up to make the company appear to be incompetentThere are many emails from [redacted] that are demanding and disrespectful [redacted] has even used a fictitious name when calling a secretary in our office to illicit a different answer to bolster his case, these emails can be sent if needed.We feel the company has done its best, even offering a free shower base, to satisfy [redacted] ***.7-9-Contract signed7-30-base set8-26-set walls and door9-12-adjusted seep on door-custom complaint10-31-Mark to ***- no warranty on caulk11-2-offered appointment to caulk- already did it himself mocked install11-3- [redacted] threatened lawyer and Revdex.com and Dale for lack of ability11-3-Mark to [redacted] we will recaulk N/C2-2- [redacted] threaten with attorney- lack of knowledge11-5- [redacted] to Mark- Mocking Dale’s name and threatened with experts, took pictures11-6-Quoted to [redacted] on new base and warranty sheet11-10- [redacted] to Mark- Threatens using [redacted] $12,Wanted year warranty11-10-Mark to [redacted] offered product at no cost and for install12-7- [redacted] to Mark split 1000.0012-16-Mark to [redacted] moving in the right direction12-17-Mark to [redacted] wants lifetime warranty12-17- [redacted] accepted wordage and proposal12-17-Mark to [redacted] will send12-21- [redacted] to Mark will accept order12-21- [redacted] to Mark about proposal12-21-Mark to [redacted] about signing sheets12-22- [redacted] to Mark about language in agreement12-28- [redacted] threatened with Ohio Consumer Act12-29-Mark to [redacted] about language in contract12-30- [redacted] to Mark about an attorney1-1-Mark to [redacted] about getting back to him (2)1-1- [redacted] to Mark about misspellings in letter from attorney1-3-Mark talked to ***1-3- [redacted] to Mark about damage1-3-Mark to [redacted] about signing documents2-18- [redacted] ask Mark about how to set base2-18- [redacted] to Mark about setting in mortar2-19-Mark to [redacted] about mortor/shims and install of base8-27- [redacted] to Mark about Experts on base wants $or $6056.648-30-Mark to [redacted] gave company info8-30- [redacted] to Mark going in another direction wants $5337.009-15- [redacted] to Mark/company about Dale being a better installer9-16- [redacted] called office under fictious name complain we missed appointment threatened Kim9-17- [redacted] baggered Kim about Dale as a bad installer10-9- [redacted] to Rainbow about conversations and Dale on vacation10-19- [redacted] to Rainbow- threatened court10-19- [redacted] to Rainbow- confirmed appointment December 410-26- [redacted] to Rainbow threating $if no show12-04-Appt with ***; Dale & Ryan [redacted] minutes late no inspectors Marble & Granite, IncW.130th StreetBrunswick, Ohio 44212(330)225-Phone(330)[email protected]...⇄ Quality products, service, and installation; since
I am rejecting this response because: No reply from them of videos, pictures, and expert report to Rainbow Cultured Marble during visit with [redacted] showing installation issues
Initial Business Response / [redacted] (1000, 8, 2016/05/18) */ (Revdex.com - converted from original documentSee file.) I am in receipt of your letter dated May 11th, 2016, which was received on May 16, In the letter you state that you have sent previous letter and have received no responseI would like to state that this letter is the first correspondences we have received from your organizationWe respond to every letter that is received by our company In response to the complaint of a broken cook top, there are a few things that have to be explained First,: the cook top was original to the house which was built in the 1970's making it quite old Second,: who even installed the original cook top, forced it into the cabinet below making it very hard to removeThe cabinet drawer glides and other parts of the cabinet fell apart when removing the old counter top which was nailed down with spikes, making it very difficult not to damage the cabinets Third: We provided a new cook top for the customer when the old original one crackedThe husband accepted the new cook top, stating he was selling the house anywayHe also paid for it Fourth: There was never any mention in our proposal of hooking up any stove top, either old or newSee proposal Fifth: We returned to the customers house to cut the counter top for the larger cook top that they had purchasedAt that time we also had to cut and modify the cabinet to accept the new larger cook topWe also repaired all the issues with th drawer slides an cabinet issuesNone of this was part of the proposal Sixth: We state on our selection sheet which was signed by the customer, that we cannot be held responsible for any damage or breakage of used sinks, cook tops, garbage disposals, dishwashers or faucetsSee selection sheet In conclusion, we would like to state that we try to install materials with the utmost care but cannot always install old outdated equipment without incidentWe feel we have done out part of the contract - even moreThe original cook top was accepted by the husband until the wife came home and didn't approve of itWe take all situations with respect to our company seriously and try to resolve any of theseIn this instants we believe the afore going statements show the sequence of things that happen on this job Any question please contact our company at 330-225- Dale B***
I am rejecting this response because: No reply from them of videos, pictures, and expert report to Rainbow Cultured Marble during visit with [redacted] showing installation issues.
In regard to the complaint filed by [redacted] with regards to a cracked shower base our company manufactured and installed, there are some facts that [redacted] didn’t disclose.Rainbow Marble & Granite manufactures and installs cultured marble products. We have for over 41 years and have...
thousands of bases like [redacted]s’ being used every day with no problems.We have found in these years of experience that the shower base could only fail if some impact was applied to it. Under normal circumstances these shower bases are very durable and can last many years.As to the fact that he "hired" expert flooring people to decide it was a faulty installation; he has just made a statement with no back up documentation such as the contractors name and certification. Besides these tile experts are not experts in solid cultured marble shower bases.As to flex points in the shower base stated by [redacted], Rainbow only installs spots of mortar to level the shower bas on the sub floor of the house. It is not necessary to put in a full bed of mortar as stated by [redacted]s’ experts.As to the statement about water pooling in the corner, this is the first time in all the conversations and emails that this has been brought up. Out of the at least 46 emails between [redacted] and Rainbow, [redacted] never mentioned "pooling of water".The final point is that the normal warranty on these products is 30 days. (See Warranty.)According to [redacted], the base was 1 year and 2 months, when it was cracked. This is clearly out of the warranty.In summary, Rainbow Marble and Granite has been a well-respected manufacturer and installer of quality cultured marble products for many years. We believe something was done to the shower base to make it crack. The statement about pooling water was just made up to make the company appear to be incompetent. There are many emails from [redacted] that are demanding and disrespectful. [redacted] has even used a fictitious name when calling a secretary in our office to illicit a different answer to bolster his case, these emails can be sent if needed.We feel the company has done its best, even offering a free shower base, to satisfy [redacted].7-9-15 Contract signed7-30-15 base set8-26-15 set walls and door9-12-15 adjusted seep on door-custom complaint10-31-15 Mark to [redacted]- no warranty on caulk11-2-15 offered appointment to caulk- already did it himself mocked install11-3-15 [redacted] threatened lawyer and Revdex.com and Dale for lack of ability11-3-15 Mark to [redacted] we will recaulk N/C2-2-16 [redacted] threaten with attorney- lack of knowledge11-5-16 [redacted] to Mark- Mocking Dale’s name and threatened with experts, took pictures11-6-16 Quoted to [redacted] on new base and warranty sheet11-10-16 [redacted] to Mark- Threatens using [redacted] $12,000. Wanted 3 year warranty11-10-16 Mark to [redacted] offered product at no cost and 1000.00 for install12-7-16 [redacted] to Mark split 1000.0012-16-16 Mark to [redacted] moving in the right direction12-17-16 Mark to [redacted] wants lifetime warranty12-17-16 [redacted] accepted wordage and proposal12-17-16 Mark to [redacted] will send12-21-16 [redacted] to Mark will accept order12-21-16 [redacted] to Mark about proposal12-21-16 Mark to [redacted] about signing sheets12-22-16 [redacted] to Mark about language in agreement12-28-16 [redacted] threatened with Ohio Consumer Act12-29-16 Mark to [redacted] about language in contract12-30-16 [redacted] to Mark about an attorney1-1-17 Mark to [redacted] about getting back to him (2)1-1-17 [redacted] to Mark about misspellings in letter from attorney1-3-17 Mark talked to [redacted]1-3-17 [redacted] to Mark about damage1-3-17 Mark to [redacted] about signing 3 documents2-18-17 [redacted] ask Mark about how to set base2-18-17 [redacted] to Mark about setting in mortar2-19-17 Mark to [redacted] about mortor/shims and install of base8-27-17 [redacted] to Mark about Experts on base wants $5337 or $6056.648-30-17 Mark to [redacted] gave company info8-30-17 [redacted] to Mark going in another direction wants $5337.009-15-17 [redacted] to Mark/company about Dale being a better installer9-16-17 [redacted] called office under fictious name complain we missed appointment threatened Kim9-17-17 [redacted] baggered Kim about Dale as a bad installer10-9-17 [redacted] to Rainbow about conversations and Dale on vacation10-19-17 [redacted] to Rainbow- threatened court10-19-17 [redacted] to Rainbow- confirmed appointment December 410-26-17 [redacted] to Rainbow threating $750.00 if no show12-04-17 Appt with [redacted]; Dale & Ryan. [redacted] 45 minutes late no inspectors. Marble & Granite, Inc.1442 W.130th StreetBrunswick, Ohio 44212(330)225-3400 Phone(330)225-3408 [email protected]...⇄ products, service, and installation; since 1976.
Initial Business Response /* (1000, 8, 2016/05/18) */
(Revdex.com - converted from original document. See file.)
I am in receipt of your letter dated May 11th, 2016, which was received on May 16, 2016. In the letter you state that you have sent previous letter and have received no response. I would...
like to state that this letter is the first correspondences we have received from your organization. We respond to every letter that is received by our company.
In response to the complaint of a broken cook top, there are a few things that have to be explained.
First,: the cook top was original to the house which was built in the 1970's making it quite old.
Second,: who even installed the original cook top, forced it into the cabinet below making it very hard to remove. The cabinet drawer glides and other parts of the cabinet fell apart when removing the old counter top which was nailed down with spikes, making it very difficult not to damage the cabinets.
Third: We provided a new cook top for the customer when the old original one cracked. The husband accepted the new cook top, stating he was selling the house anyway. He also paid for it.
Fourth: There was never any mention in our proposal of hooking up any stove top, either old or new. See proposal.
Fifth: We returned to the customers house to cut the counter top for the larger cook top that they had purchased. At that time we also had to cut and modify the cabinet to accept the new larger cook top. We also repaired all the issues with th drawer slides an cabinet issues. None of this was part of the proposal.
Sixth: We state on our selection sheet which was signed by the customer, that we cannot be held responsible for any damage or breakage of used sinks, cook tops, garbage disposals, dishwashers or faucets. See selection sheet.
In conclusion, we would like to state that we try to install materials with the utmost care but cannot always install old outdated equipment without incident. We feel we have done out part of the contract - even more. The original cook top was accepted by the husband until the wife came home and didn't approve of it. We take all situations with respect to our company seriously and try to resolve any of these. In this instants we believe the afore going statements show the sequence of things that happen on this job.
Any question please contact our company at 330-225-3400.
Dale B[redacted]
In regard to the complaint filed by [redacted] with regards to a cracked shower base our company manufactured and installed, there are some facts that [redacted] didn’t disclose.Rainbow Marble & Granite manufactures and installs cultured marble productsWe have for over years and have thousands of bases like [redacted] ***s’ being used every day with no problems.We have found in these years of experience that the shower base could only fail if some impact was applied to itUnder circumstances these shower bases are very durable and can last many years.As to the fact that he "hired" expert flooring people to decide it was a faulty installation; he has just made a statement with no back up documentation such as the contractors name and certificationBesides these tile experts are not experts in solid cultured marble shower bases.As to flex points in the shower base stated by [redacted] ***, Rainbow only installs spots of mortar to level the shower bas on the sub floor of the houseIt is not necessary to put in a full bed of mortar as stated by [redacted] ***s’ experts.As to the statement about water pooling in the corner, this is the first time in all the conversations and emails that this has been brought upOut of the at least emails between [redacted] and Rainbow, [redacted] never mentioned "pooling of water".The final point is that the warranty on these products is days(See Warranty.)According to [redacted] ***, the base was year and months, when it was crackedThis is clearly out of the warranty.In summary, Rainbow Marble and Granite has been a well-respected manufacturer and installer of quality cultured marble products for many yearsWe believe something was done to the shower base to make it crackThe statement about pooling water was just made up to make the company appear to be incompetentThere are many emails from [redacted] that are demanding and disrespectful [redacted] has even used a fictitious name when calling a secretary in our office to illicit a different answer to bolster his case, these emails can be sent if needed.We feel the company has done its best, even offering a free shower base, to satisfy [redacted] ***.7-9-Contract signed7-30-base set8-26-set walls and door9-12-adjusted seep on door-custom complaint10-31-Mark to ***- no warranty on caulk11-2-offered appointment to caulk- already did it himself mocked install11-3- [redacted] threatened lawyer and Revdex.com and Dale for lack of ability11-3-Mark to [redacted] we will recaulk N/C2-2- [redacted] threaten with attorney- lack of knowledge11-5- [redacted] to Mark- Mocking Dale’s name and threatened with experts, took pictures11-6-Quoted to [redacted] on new base and warranty sheet11-10- [redacted] to Mark- Threatens using [redacted] $12,Wanted year warranty11-10-Mark to [redacted] offered product at no cost and for install12-7- [redacted] to Mark split 1000.0012-16-Mark to [redacted] moving in the right direction12-17-Mark to [redacted] wants lifetime warranty12-17- [redacted] accepted wordage and proposal12-17-Mark to [redacted] will send12-21- [redacted] to Mark will accept order12-21- [redacted] to Mark about proposal12-21-Mark to [redacted] about signing sheets12-22- [redacted] to Mark about language in agreement12-28- [redacted] threatened with Ohio Consumer Act12-29-Mark to [redacted] about language in contract12-30- [redacted] to Mark about an attorney1-1-Mark to [redacted] about getting back to him (2)1-1- [redacted] to Mark about misspellings in letter from attorney1-3-Mark talked to ***1-3- [redacted] to Mark about damage1-3-Mark to [redacted] about signing documents2-18- [redacted] ask Mark about how to set base2-18- [redacted] to Mark about setting in mortar2-19-Mark to [redacted] about mortor/shims and install of base8-27- [redacted] to Mark about Experts on base wants $or $6056.648-30-Mark to [redacted] gave company info8-30- [redacted] to Mark going in another direction wants $5337.009-15- [redacted] to Mark/company about Dale being a better installer9-16- [redacted] called office under fictious name complain we missed appointment threatened Kim9-17- [redacted] baggered Kim about Dale as a bad installer10-9- [redacted] to Rainbow about conversations and Dale on vacation10-19- [redacted] to Rainbow- threatened court10-19- [redacted] to Rainbow- confirmed appointment December 410-26- [redacted] to Rainbow threating $if no show12-04-Appt with ***; Dale & Ryan [redacted] minutes late no inspectors Marble & Granite, IncW.130th StreetBrunswick, Ohio 44212(330)225-Phone(330)[email protected]...⇄ Quality products, service, and installation; since
I am rejecting this response because: No reply from them of videos, pictures, and expert report to Rainbow Cultured Marble during visit with [redacted] showing installation issues
Initial Business Response / [redacted] (1000, 8, 2016/05/18) */ (Revdex.com - converted from original documentSee file.) I am in receipt of your letter dated May 11th, 2016, which was received on May 16, In the letter you state that you have sent previous letter and have received no responseI would like to state that this letter is the first correspondences we have received from your organizationWe respond to every letter that is received by our company In response to the complaint of a broken cook top, there are a few things that have to be explained First,: the cook top was original to the house which was built in the 1970's making it quite old Second,: who even installed the original cook top, forced it into the cabinet below making it very hard to removeThe cabinet drawer glides and other parts of the cabinet fell apart when removing the old counter top which was nailed down with spikes, making it very difficult not to damage the cabinets Third: We provided a new cook top for the customer when the old original one crackedThe husband accepted the new cook top, stating he was selling the house anywayHe also paid for it Fourth: There was never any mention in our proposal of hooking up any stove top, either old or newSee proposal Fifth: We returned to the customers house to cut the counter top for the larger cook top that they had purchasedAt that time we also had to cut and modify the cabinet to accept the new larger cook topWe also repaired all the issues with th drawer slides an cabinet issuesNone of this was part of the proposal Sixth: We state on our selection sheet which was signed by the customer, that we cannot be held responsible for any damage or breakage of used sinks, cook tops, garbage disposals, dishwashers or faucetsSee selection sheet In conclusion, we would like to state that we try to install materials with the utmost care but cannot always install old outdated equipment without incidentWe feel we have done out part of the contract - even moreThe original cook top was accepted by the husband until the wife came home and didn't approve of itWe take all situations with respect to our company seriously and try to resolve any of theseIn this instants we believe the afore going statements show the sequence of things that happen on this job Any question please contact our company at 330-225- Dale B***
I am rejecting this response because: No reply from them of videos, pictures, and expert report to Rainbow Cultured Marble during visit with [redacted] showing installation issues.
In regard to the complaint filed by [redacted] with regards to a cracked shower base our company manufactured and installed, there are some facts that [redacted] didn’t disclose.Rainbow Marble & Granite manufactures and installs cultured marble products. We have for over 41 years and have...
thousands of bases like [redacted]s’ being used every day with no problems.We have found in these years of experience that the shower base could only fail if some impact was applied to it. Under normal circumstances these shower bases are very durable and can last many years.As to the fact that he "hired" expert flooring people to decide it was a faulty installation; he has just made a statement with no back up documentation such as the contractors name and certification. Besides these tile experts are not experts in solid cultured marble shower bases.As to flex points in the shower base stated by [redacted], Rainbow only installs spots of mortar to level the shower bas on the sub floor of the house. It is not necessary to put in a full bed of mortar as stated by [redacted]s’ experts.As to the statement about water pooling in the corner, this is the first time in all the conversations and emails that this has been brought up. Out of the at least 46 emails between [redacted] and Rainbow, [redacted] never mentioned "pooling of water".The final point is that the normal warranty on these products is 30 days. (See Warranty.)According to [redacted], the base was 1 year and 2 months, when it was cracked. This is clearly out of the warranty.In summary, Rainbow Marble and Granite has been a well-respected manufacturer and installer of quality cultured marble products for many years. We believe something was done to the shower base to make it crack. The statement about pooling water was just made up to make the company appear to be incompetent. There are many emails from [redacted] that are demanding and disrespectful. [redacted] has even used a fictitious name when calling a secretary in our office to illicit a different answer to bolster his case, these emails can be sent if needed.We feel the company has done its best, even offering a free shower base, to satisfy [redacted].7-9-15 Contract signed7-30-15 base set8-26-15 set walls and door9-12-15 adjusted seep on door-custom complaint10-31-15 Mark to [redacted]- no warranty on caulk11-2-15 offered appointment to caulk- already did it himself mocked install11-3-15 [redacted] threatened lawyer and Revdex.com and Dale for lack of ability11-3-15 Mark to [redacted] we will recaulk N/C2-2-16 [redacted] threaten with attorney- lack of knowledge11-5-16 [redacted] to Mark- Mocking Dale’s name and threatened with experts, took pictures11-6-16 Quoted to [redacted] on new base and warranty sheet11-10-16 [redacted] to Mark- Threatens using [redacted] $12,000. Wanted 3 year warranty11-10-16 Mark to [redacted] offered product at no cost and 1000.00 for install12-7-16 [redacted] to Mark split 1000.0012-16-16 Mark to [redacted] moving in the right direction12-17-16 Mark to [redacted] wants lifetime warranty12-17-16 [redacted] accepted wordage and proposal12-17-16 Mark to [redacted] will send12-21-16 [redacted] to Mark will accept order12-21-16 [redacted] to Mark about proposal12-21-16 Mark to [redacted] about signing sheets12-22-16 [redacted] to Mark about language in agreement12-28-16 [redacted] threatened with Ohio Consumer Act12-29-16 Mark to [redacted] about language in contract12-30-16 [redacted] to Mark about an attorney1-1-17 Mark to [redacted] about getting back to him (2)1-1-17 [redacted] to Mark about misspellings in letter from attorney1-3-17 Mark talked to [redacted]1-3-17 [redacted] to Mark about damage1-3-17 Mark to [redacted] about signing 3 documents2-18-17 [redacted] ask Mark about how to set base2-18-17 [redacted] to Mark about setting in mortar2-19-17 Mark to [redacted] about mortor/shims and install of base8-27-17 [redacted] to Mark about Experts on base wants $5337 or $6056.648-30-17 Mark to [redacted] gave company info8-30-17 [redacted] to Mark going in another direction wants $5337.009-15-17 [redacted] to Mark/company about Dale being a better installer9-16-17 [redacted] called office under fictious name complain we missed appointment threatened Kim9-17-17 [redacted] baggered Kim about Dale as a bad installer10-9-17 [redacted] to Rainbow about conversations and Dale on vacation10-19-17 [redacted] to Rainbow- threatened court10-19-17 [redacted] to Rainbow- confirmed appointment December 410-26-17 [redacted] to Rainbow threating $750.00 if no show12-04-17 Appt with [redacted]; Dale & Ryan. [redacted] 45 minutes late no inspectors. Marble & Granite, Inc.1442 W.130th StreetBrunswick, Ohio 44212(330)225-3400 Phone(330)225-3408 [email protected]...⇄ products, service, and installation; since 1976.
Initial Business Response /* (1000, 8, 2016/05/18) */
(Revdex.com - converted from original document. See file.)
I am in receipt of your letter dated May 11th, 2016, which was received on May 16, 2016. In the letter you state that you have sent previous letter and have received no response. I would...
like to state that this letter is the first correspondences we have received from your organization. We respond to every letter that is received by our company.
In response to the complaint of a broken cook top, there are a few things that have to be explained.
First,: the cook top was original to the house which was built in the 1970's making it quite old.
Second,: who even installed the original cook top, forced it into the cabinet below making it very hard to remove. The cabinet drawer glides and other parts of the cabinet fell apart when removing the old counter top which was nailed down with spikes, making it very difficult not to damage the cabinets.
Third: We provided a new cook top for the customer when the old original one cracked. The husband accepted the new cook top, stating he was selling the house anyway. He also paid for it.
Fourth: There was never any mention in our proposal of hooking up any stove top, either old or new. See proposal.
Fifth: We returned to the customers house to cut the counter top for the larger cook top that they had purchased. At that time we also had to cut and modify the cabinet to accept the new larger cook top. We also repaired all the issues with th drawer slides an cabinet issues. None of this was part of the proposal.
Sixth: We state on our selection sheet which was signed by the customer, that we cannot be held responsible for any damage or breakage of used sinks, cook tops, garbage disposals, dishwashers or faucets. See selection sheet.
In conclusion, we would like to state that we try to install materials with the utmost care but cannot always install old outdated equipment without incident. We feel we have done out part of the contract - even more. The original cook top was accepted by the husband until the wife came home and didn't approve of it. We take all situations with respect to our company seriously and try to resolve any of these. In this instants we believe the afore going statements show the sequence of things that happen on this job.
Any question please contact our company at 330-225-3400.
Dale B[redacted]