I took my truck on Janto get repaired because it kept turning off randomlyA week later I called him and he gave me run arounds and excuses that he hadn’t had time to work on it because of weather, family issues,and other vechiles that were more important than minesAs I kept calling, and having my wife and son going by the shop to check on my truckMy truck was still parked in the same spot as left the first timeHowever my wife and son went several different times, and the shop was never openedThen he calls me in March to tell me my truck was ready to get picked upSo then I sent my brother to test drive it, and pick up my truckAnd he couldn’t even explain or show receipts of what had been the problem with my truck, all he gave him was a bill totaling 1,However he never called me to let me know the issue and how much it was going to cost meAfter that my wife talked to him and asked for a receipt of everything he did to my truck because it was a lot of m
I am writing you in response to the issue regarding [redacted]. Ms. [redacted]- Nazzareto had called our office to schedule an appointment for a routine cleaning. When we received this call, she was asked to give her insurance information, at that time she stated she had [redacted] and gave her...
insurance number. At no time did she ask or state that she carried HMO insurance for her dental coverage. On June 8, 2016, as a courtesy to all patients, we went online to verify if she was eligible for treatment. Per [redacted] online she was eligible for cleanings. Which I then copied and pasted her eligibility information on her appointment log. In reviewing [redacted] online eligibility, it doesn't state if she has an HMO plan or PPO plan.Ms. [redacted] came in for her scheduled appointment on June 10, 2016.When she checked in she presented us with her [redacted] card as opposed to her [redacted] card, which would have clearly stated that she carried HMO insurance, not PPO insurance. Once she had completed her routine cleaning she requested an estimate for the work that she needed to complete. At that time I called [redacted] to verify what her percentage of coverage would be for the necessary treatment. The agent at [redacted] stated that patient had an HMO plan and would have to pay for all treatment out of pocket if she chose to continue to do treatment in our office. When I told the Ms. [redacted] what was said she became increasingly aggravated and started to raise her voice. She demanded to know why her eligibility wasn't checked prior to her appointment, which I notified her that it had been and she was eligible per [redacted] online, and that she had not notified us that she had an HMO plan. She continued to become louder and harder to speak to. Ms. [redacted] stated, "to bill her" and she would pay for the treatment completed for that appointment. At that time she proceeded to head towards the door loudly stating that she had been mistreated by our office and that we didn't do our jobs. Once she reached the door she turned around and asked how much the visit costed, because she was upset and continued to raise her voice, I quickly wrote down the amount on a post-it. She never asked for an invoice of services rendered. Because she was causing a scene in the front office, while we had patients in our office, I was trying to expedite her exit, as not disturb or upset any of our other patients.If Ms. [redacted] had given us the full information in regards to her insurance, we would have let her know when she was making her appointment that we are not an HMO provider and to call her insurance company for a list of providers .Or had she provided us with the proper insurance card we would have canceled her appointment or notified her it would be an out of pocket expense. As an office we check eligibility for the patients as courtesy to them.in closing, our office staff did their due diligence for Ms. [redacted], to the best of their ability, per the information that she provided to us over the phone.
I took my truck on Janto get repaired because it kept turning off randomlyA week later I called him and he gave me run arounds and excuses that he hadn’t had time to work on it because of weather, family issues,and other vechiles that were more important than minesAs I kept calling, and having my wife and son going by the shop to check on my truckMy truck was still parked in the same spot as left the first timeHowever my wife and son went several different times, and the shop was never openedThen he calls me in March to tell me my truck was ready to get picked upSo then I sent my brother to test drive it, and pick up my truckAnd he couldn’t even explain or show receipts of what had been the problem with my truck, all he gave him was a bill totaling 1,However he never called me to let me know the issue and how much it was going to cost meAfter that my wife talked to him and asked for a receipt of everything he did to my truck because it was a lot of m
I am writing you in response to the issue regarding [redacted]. Ms. [redacted]- Nazzareto had called our office to schedule an appointment for a routine cleaning. When we received this call, she was asked to give her insurance information, at that time she stated she had [redacted] and gave her...
insurance number. At no time did she ask or state that she carried HMO insurance for her dental coverage. On June 8, 2016, as a courtesy to all patients, we went online to verify if she was eligible for treatment. Per [redacted] online she was eligible for cleanings. Which I then copied and pasted her eligibility information on her appointment log. In reviewing [redacted] online eligibility, it doesn't state if she has an HMO plan or PPO plan.Ms. [redacted] came in for her scheduled appointment on June 10, 2016.When she checked in she presented us with her [redacted] card as opposed to her [redacted] card, which would have clearly stated that she carried HMO insurance, not PPO insurance. Once she had completed her routine cleaning she requested an estimate for the work that she needed to complete. At that time I called [redacted] to verify what her percentage of coverage would be for the necessary treatment. The agent at [redacted] stated that patient had an HMO plan and would have to pay for all treatment out of pocket if she chose to continue to do treatment in our office. When I told the Ms. [redacted] what was said she became increasingly aggravated and started to raise her voice. She demanded to know why her eligibility wasn't checked prior to her appointment, which I notified her that it had been and she was eligible per [redacted] online, and that she had not notified us that she had an HMO plan. She continued to become louder and harder to speak to. Ms. [redacted] stated, "to bill her" and she would pay for the treatment completed for that appointment. At that time she proceeded to head towards the door loudly stating that she had been mistreated by our office and that we didn't do our jobs. Once she reached the door she turned around and asked how much the visit costed, because she was upset and continued to raise her voice, I quickly wrote down the amount on a post-it. She never asked for an invoice of services rendered. Because she was causing a scene in the front office, while we had patients in our office, I was trying to expedite her exit, as not disturb or upset any of our other patients.If Ms. [redacted] had given us the full information in regards to her insurance, we would have let her know when she was making her appointment that we are not an HMO provider and to call her insurance company for a list of providers .Or had she provided us with the proper insurance card we would have canceled her appointment or notified her it would be an out of pocket expense. As an office we check eligibility for the patients as courtesy to them.in closing, our office staff did their due diligence for Ms. [redacted], to the best of their ability, per the information that she provided to us over the phone.