Rainbow International of Park City

The customer has received the missing standWe had the two stands dropshipped form the manufacturer...they made a mistake and only sent one The manufacturer's rep called the customer to explain and apologize.The employee that handled the situation could have done a better job at remaining calm and professional while the customer expressed his dissatisfaction.We have been in business for years and this is the first complaint we have received like thisCustomer service is very important to us and we regret this situation has escalated to a Revdex.com complaint

Revdex.com:
This letter is to inform you that Cymbal Fusion has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/11/2017 and assigned ID [redacted].Sent: Sunday, January 22, 2017 12:46 PMSubject: Re: Customer Review Feedback - Cymbal FusionPlease...

remove dispute, business resolve any issueRegards,

The customer has received the missing stand. We had the two stands dropshipped form the manufacturer...they made a mistake and only sent one.  The manufacturer's rep called the customer to explain and apologize.The employee that handled the situation could have done a better job at remaining...

calm and professional while the customer expressed his dissatisfaction.We have been in business for 10 years and this is the first complaint we have received like this. Customer service is very important to us and we regret this situation has escalated to a Revdex.com complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will consider this complaint resolved, however, cymbalfusion.com will not receive any future business from me nor will I refer anyone to them.  [redacted]