Rainbow International of South & West Suburbs

The gentlemen who came to my property to clean up after a fire were wonderful! They were courteous and hardworkngNot only does the affected area look spotless, but they did an excellent job cleaning furniture and objects affected by the fire

I came home from a vacation to find water all over my kitchen floorIt was a messI went online and found this company, Rainbow InternationalI liked what I saw and they were in my areaThey came out that night and cleaned things upThey explained to me that my refrigerator line had been leaking for sometimeThe water had traveled far and damaged my wood floors in the dinning roomI was surprised they were able to save themI put them in myself so I was pretty happy they didn't need to tear them outJohn and his guys did a great jobI will keep them in mind for the future

Mr. [redacted]: “We hired
them to do property removal , formality on and water mitigation due to our
house being damaged in a tornado on June 22,2015 . Rainbow employees disposed
of a lot of our property on site without permission ( some antiques and family
heirlooms.” Rainbow thoroughly...

explained to Mrs.
[redacted] all aspects of how personal property is processed. Part of the process
includes disposing of items that were damaged by the loss and cannot be cleaned
or restored to a pre-loss condition. Signed authorization was given from Mrs.
[redacted] to Rainbow to dispose of all items deemed non-restorable by Rainbow. The
daughter of Mr. & Mrs. [redacted] was on site each day during the project and
had every opportunity to view the items being thrown out. Mr. & Mrs. [redacted]
had every opportunity to review the progress each day and what was thrown out.Mr. [redacted]: “Once our
property was back at their storage facilities we had difficulties getting files
on what they had in their possession. At first only sent a few pictures and
could not locate others . After a month they finally located the remainder of
photos .”On July 24th 2015,
Rainbow finished processing the personal property on site. On July 31st 2015, Rainbow sent a PDF photo inventory document that only showed the first
two photos of a series. Files containing 100% of photos are too large to email.
We acknowledge that this created confusion for Mr. & Mrs. [redacted] who
thought that it represented 100% of their items which lead them to believe that
items were missing.  Rainbow sent a link
and log-in credentials to Mrs. [redacted] on August 18th 2015 which gave
her access to the complete digital inventory through Rainbow’s iCAT software. Mr. [redacted]: “At this
time we realized items were missing and damaged that had not been damaged at
house.”Items that Mr. and Mrs. [redacted]
thought were missing were viewable by accessing Rainbow’s iCAT inventory
software. Each item packed out was documented, wrapped and packed for moving. Rainbow’s
Operations Manager, Kevin [redacted] asked Mr. [redacted] to provide a list of items
he felt were missing or damaged by Rainbow on two different occasions in order
to resolve his concerns. On the last occasion, November 3rd 2015,
Mr. [redacted] agreed to provide a list which Rainbow has yet to receive. Mr. [redacted]: “Found
that a 60 inch lg tv was missing .  Mgr claimed did not know what happened
to it” Rainbow has no documented inventory
of this television.  This includes pictures taken at the jobsite prior to
Rainbow employees touching any of Mr. & Mrs. [redacted]' personal property. Despite
this fact and acting in good faith, Rainbow agreed to work out a fair
resolution to the matter.Mr. [redacted]: “He also
admitted to disposing of a lot of property .” Yes, that is correct. Rainbow
disposed of non-restorable property which was photo inventoried and documented
through our iCAT software. Mr. [redacted]: “And
damaging a screen door which he took to repair and not returned .” Rainbow fully acknowledged from the
beginning that a screen door was damaged which was immediately repaired.
Rainbow emailed Mrs. [redacted] on September 2nd 2015 stating that the
door is repaired and ready to be delivered. Mr. [redacted] was spoken to about this
screen door as well. Mr. [redacted] explained that he would have to get back to
Rainbow in regards to returning the door. Rainbow is willing and able to return
the door as soon as possible.Mr. [redacted]: “The mgr
claimed that my wife had signed a contract saying that they could dispose of
whatever property they wanted . ( this did not appear until after my wife
passed In October ) I have requested to see copies of these papers but have
been denied.”Mr. [redacted] has never been denied
access to any documentation throughout the entire process. This is the
first documented request by Mr. [redacted] to provide a signed copy of the
“Disposal Authorization” form. Rainbow will send a copy to Mr. [redacted]
immediately. Mr. [redacted]: “Just
prior to my wife passing [redacted] insurance recommended hiring a new company to
take possession of property because they to had problems with rainbow not being
able to locate property when the insurance went to inspect .” There were no concerns brought to
the attention of Rainbow during the inspection by [redacted]’s insurance adjuster
as described by Mr. [redacted]. The adjuster came to Rainbow's facility for purposes
of evaluating the condition of contents as it related to the loss suffered. She
was looking to see if there were additional items that she could deem
non-restorable due to the loss at the request of Mr. & Mrs. [redacted]. The
adjuster put aside additional items from storage and instructed Rainbow to
provide a list of these items as additional non-restorable items. It was the
choice of Mr. & Mrs. [redacted] to take back possession of their personal
property through another contractor, not [redacted] Insurance. From our
experience, if an insured is not happy with a contractor and expresses this to
their insurance adjuster, they sometimes recommend seeking another opinion or
contractor which Mr. & Mrs. [redacted] chose to do so. Mr. [redacted]: “[redacted]
paid them for the demo portion aprox 34,000 and I disputed the remaining 13,000
for property removal . Rainbow received and cashed the ins check then hired a
lawyer to Pursue a lien on wife's estate and my home .” Rainbow’s lien rights were set to expire
and in an effort to protect their interest, a mechanics lien was perfected on
November 23rd 2015 for the outstanding balance. Since then, Rainbow
received a check from [redacted] in the amount of $34,162.31 on December 2nd 2015. To date, Rainbow has an overdue balance for the personal property
services in the amount of $13,709.08 and for emergency services in the amount
of $4,395.31. During the last communication between Mr. [redacted] & Rainbow,
Mr. [redacted] made the statement to Rainbow’s Operations Manager, Kevin [redacted]
that he had no intentions of paying Rainbow any amount regarding the $13,709.08
for personal property services until we resolved his concerns.  Kevin
[redacted] asked Mr. [redacted] to provide a list with all of his concerns and that
Rainbow will work towards a resolution. This conversation took place on
November 3rd 2015 and to date, Mr. [redacted] has not provided any
type of list or documentation regarding his claims. Mr. [redacted] has received
payment in the amount of $13,709.08 from [redacted] Insurance based on our invoice for personal property services rendered. Mr. [redacted]: “Have
attempted several times to discuss the lost items and what can be done to solve
problem . Spoke with [redacted] ins and was told they have extensive
documentation of problems they had with rainbow.. I feel they do not deserve
the amount asking .”As stated above, Rainbow
International has agreed from the beginning to thoroughly go through each
and every concern. Rainbow has requested a list of items and any supporting
documentation to Mr. [redacted]’ claims. Despite a verbal agreement on
November 3rd 2015 from Mr. [redacted] to provide a comprehensive list,
Rainbow has never received one. Rainbow is unaware of any concerns that
[redacted] has with Rainbow beyond the direct accusations that Mr. & Mrs.
[redacted] have communicated to [redacted]. Desired
Outcome/SettlementDesired Settlement: Billing AdjustmentMr. [redacted]: “I feel
they should be responsible for the replacement cost of tv . And damaged and
disposed items.”Rainbow takes full responsibility
for damaged property of which has been fully documented. Rainbow is not
responsible for non-restorable items that were disposed of due to the loss. As
with all personal property losses, Rainbow provided an inventory of all
non-restorable items so that Mr. [redacted] can seek recovery from [redacted] under
the provisions of his insurance policy, not Rainbow International.

Our home caught fire and this company was recommended to us. We had them repair our home and it now looks better than it was before the fire. Because the kitchen caught fire they needed to gut it. Once we were able to move back in it was like we had a whole new kitchen. My wife and I were very pleased with the work. It was a long process but I am glad things moved along. I am happy they got us home and we can put this behind us. I would recommended Rainbow to others that need help.

The gentlemen who came to my property to clean up after a fire were wonderful! They were courteous and hardworkng. Not only does the affected area look spotless, but they did an excellent job cleaning furniture and objects affected by the fire.