Rainbow Muffler

Maybe we can help with the misunderstanding Firstour technicians are certified and also trade school graduates Additionally, the owner did not have any contact with you Rainbow Muffler chooses not to negotiate through third parties Have you tried contacting customer service at [redacted] ? We have no record of any attempts to seek resolution

Thank you for bringing your issue to our attention Rainbow Muffler does not negotiate customer service issues through third parties Please contact or leave a message with our customer service representative at [redacted] or email at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I reject, the solution because the business has NOT tried to resolve the disputeThe manager (Jay) was told immediately (the same week) that my vehicle was still leaking, I brought the vehicle back to the shop that following weekend, Jay informed me that the shop was very busy and that they could not look at itI informed Jay that I would be going out of town to tend to my father who was terminally ill; Jay stated, that I could bring the car back up once I returned homeAs soon as I returned home, I called Jay again and informed him that I was bringing my vehicle back to the shopSo, again I am requesting a refund for repairs that I paid for in full that were not done correctly/properly.Regards, [redacted]

Thank you for bringing this problem to our attention Rainbow Muffler does not negotiate through third partiesPlease contact or leave a message with customer service at [redacted] or email [redacted]

I am out on medical leave but personally remember this vehicle having a cracked thermostat housing That was the first place to start repairs Now, on the part of the business, we are requesting that the customer produce any follow up invoices from expert mechanics that can state fault on the part of our company Until then, we have no comment The burden of proof is upon the customer

This customer is misleading this complaint. Please provide documentation

I went back and explained the exact story omitted that fact that I contacted the Revdex.com and was not offer any solutionThey denied my concerns and did not have the tire rotation Diagnostic report I asked for

The customer answered this complaint without our help. A cooling component was replaced weeks before another leak formed in the radiatorAfter the initial component was repaired, the Cleveland weather dropped into the single digits thus putting demand on the cooling systemIn that demand,
another component failed - the radiatorThe original replacement component is functioning properly and a warranty claim is not necessary. However, to continue driving the vehicle will require repairs to the failing radiator

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer negotiated a price for a new catalytic converter that was deeply discounted with an adjustment for the core value of the vehicle's old catalytic converter core. The customer then demanded that we give him the old converter once the old converter core was removed from the
vehicle. When we explained the terms of the sale and deep discount, he still demanded the core. The customer called the police after the acting manager refused to give him the core. The customer changed the agreed upon terms of the sale and then called the police to the property before contacting our customer service number for assistance. Yes, we prefer that this customer take his business elsewhere

The repairs were completed successfully. A different component has failed. We are not going to refund for services that were correctly diagnosed and repaired weeks previously. Those repairs are not malfunctioning. Further repairs are necessary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is untrue. I walked into the business and asked how much for a universal converter for my car? The response was 179.95  plus tax. I then replied, How about 190 cash out the door? That was then accepted. Total savings of around 8 bucks. At no time was I made aware that the price included not returning the old converter. They said it was the owners rule and I stated  please show me where this policy is written and they could not. Furthermore a core charge is for rebuildable items. Calipers, Alternators, Starters would fit into that category..not catalytic converters. You cannot rebuild converters only scrap them for their internal platinum components.  And this is what Ranbow wished to do.  To collect the scrap price not a core price. I scrapped the old converter and received $50 for it.I did call the customer service number and got a generic VM that said leave a message which I did do. This call was made immediately when I got home after Rainbow refused to allow me to use their business phone to address the issue.  They refused to rectify this issue at their business as they should have done and when I said  "Do I need to call the police to solve this?" their response was "do what you have to do" That call stated the issue and I left a contact number to respond immediately to, of which I have yet to receive a callback from. They now stated they would not honor the warranty of 90 days that is written on the receipt after the police came and retrieved my old part, which I was entitled to by law. I hesitantly stopped at heir business as I saw the bays were all empty. The hesitation was because at an earlier time I had front brakes put on and the next day my caliper bolt fell off when driving down the highway after 12 miles, but they did rectify that problem and towed the car and installed a new bolt and properly torqued it to specifications.
Regards,
[redacted]

Thank you for bringing your issue to our attention.  Rainbow Muffler does not negotiate customer service issues through third parties.  Please contact or leave a message with our customer service representative at [redacted] or email at [redacted]

Thank you for bringing this problem to our attention.  Rainbow Muffler does not negotiate through third parties. Please contact or leave a message with customer service at [redacted] or email [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I reject, the solution because the business has NOT tried to resolve the dispute. The manager (Jay) was told immediately (the same week) that my vehicle was still leaking, I brought the vehicle back to the shop that following weekend, Jay informed me that the shop was very busy and that they could not look at it. I informed Jay that I would be going out of town to tend to my father who was terminally ill; Jay stated, that I could bring the car back up once I returned home. As soon as I returned home, I called Jay again and informed him that I was bringing my vehicle back to the shop. So, again I am requesting a refund for repairs that I paid for in full that were not done correctly/properly.Regards,
[redacted]

Please forgive the misunderstanding.  That was a new manager who implemented an unapproved procedure that was standard operating procedure at his previous employer.  We will contact the customer and resolve the issue.

I am out on medical leave but personally remember this vehicle having a cracked thermostat housing.  That was the first place to start repairs.  Now, on the part of the business, we are requesting that the customer produce any follow up invoices from expert mechanics that can state fault...

on the part of our company.  Until then, we have no comment.  The burden of proof is upon the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The oil pan had been leaking for no more than a day when I noticed oil in my driveway, not a substantial amount, as the leak was small. When the car was brought in, it had 3.5 qts of oil in it, out of the 3.8 qt capacity. As you stated, the car showed installation issues, or delivery issues. Meaning that something was wrong with the installation. A rag could’ve been left over the oil pickup filter, or if the replacement pan was not the EXACT size as the other, the oil filter could have sat too low in the pan, starving the engine of oil. All of which should have been determined by a third-party as I told the management there to not touch my car. The oil has been changed every 3,000 miles  since I’ve owned the car, for almost 6 years. Clean oil wasn’t the cause of this either. You didn’t flush out the oil in the engine, if that had been the case, then yes, the sludge that had been built up, could have been keeping the engine alive. But since the oil pan was simply replaced, that wasn’t the cause either. You aren’t exactly right on your estimate of replacing the engine. I spoke with a couple reputable mechanics in the area, and was quoated approximately $2000-$2500 for an engine replacement for that same vehicle. Here is the basic breakdown for the requested amount. Cost of car before damages/lower end cost of replacing engine (however you want to look at its = $1500. Cost of the oil pan replacement to be refunded = $300. Cost of rental car needed while searching for a vehicle to purchase = $400. Cost of work hours lost = $300. These aren’t exact numbers, but the total comes to around $2500. As I have yet to be contacted by the owner in over a week since the matter arose, I have no choice but to file a case in small claims court. 
Regards,
[redacted]

Please provide an invoice.

Maybe we can help with the misunderstanding.   First... our technicians are certified and also trade school graduates.  Additionally, the owner did not have any contact with you.  Rainbow Muffler chooses not to negotiate through third parties.  Have you tried contacting...

customer service at [redacted]?  We have no record of any attempts to seek resolution.