Rainbow Pawz & Company

Unfortunately no messages were received from this client previously. After receiving a report from our staff at the salon, our General Manager did speak to her yesterday, 6/16, and explained we have been working tirelessly to repair this equipment, spending thousands of dollars and bringing in... technicians from out of state. Our GM also explained we had not received any messages regarding this situation except one that failed to leave a name or number. At this time 2 of the 4 units are working perfectly while the other 2 are not being used at all to avoid any customer service issues. It is strongly suggested to make an appointment to ensure the desired equipment is available.

Unfortunately no messages were received from this client previously. After receiving a report from our staff at the salon, our General Manager did speak to her yesterday, 6/16, and explained we have been working tirelessly to repair this equipment, spending thousands of dollars and bringing in
technicians from out of state. Our GM also explained we had not received any messages regarding this situation except one that failed to leave a name or number. At this time of the units are working perfectly while the other are not being used at all to avoid any customer service issues. It is strongly suggested to make an appointment to ensure the desired equipment is available

I do not have a copy of my contractIm sorry

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]The businesses response is not an accurate snapshot of what happenedI would like a refund for my current month and a partial for the previous monthsI understand that there are problems out of their controlBut consumers shouldnt be expected to pay a monthly fee for services someone is unable to useA complete message with my name and number was left with JanessaI also spoke with Bella at the salon, as well as numerous front desk reps, with no solution other than an apology when talking to anyone in the salon.
Complaint: ***
I am rejecting this response because: See above responseThank you
Regards,
*** ***

I do not have a copy of my contractIm sorry

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]The businesses response is not an accurate snapshot of what happened. I would like a refund for my current month and a partial for the previous 2 months. I understand that there are problems out of their control. But consumers shouldnt be expected to pay a monthly fee for services someone is unable to use. A complete message with my name and number was left with Janessa. I also spoke with Bella at the salon, as well as numerous front desk reps, with no solution other than an apology when talking to anyone in the salon. 
Complaint: [redacted] 
I am rejecting this response because: See above response. Thank you.
Regards,
[redacted]

Unfortunately no messages were received from this client previously.  After receiving a report from our staff at the salon, our General Manager did speak to her yesterday, 6/16, and explained we have been working tirelessly to repair this equipment, spending thousands of dollars and bringing in...

technicians from out of state.  Our GM also explained we had not received any messages regarding this situation except one that failed to leave a name or number.  At this time 2 of the 4 units are working perfectly while the other 2 are not being used at all to avoid any customer service issues.  It is strongly suggested to make an appointment to ensure the desired equipment is available.