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Rainbow Ridge Farms

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Rainbow Ridge Farms Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I believe We should receive nights lodging refundedIf we do not receive the nights refund, I will contact the WiscB&B asocand the LaCrosse county Health Dept.to let them aware of the healer conditions We encounteredSincerely,
*** ** ***

We are a working hobby farm.  Our website is www.rainbowridgefarms.com  We are very clear on our...

site about being a farm.   I have no idea where they saw 3 small dogs and some goats.  We also state the following on the first page of our website : 
Rainbow Ridge is a working hobby farm.  We raise award winning dairy goats, sheep, chickens, heritage turkey’s, and heritage pigs.  As good stewards of the earth, we are committed to  sustainable farming techniques.  All of our animals are pasture/free-range and love to interact with our guests.  A hike to the famous monkey tree with the goats is a must!
It is important to us for our guests to understand that we are a farm.  On our website, you will also find a lot of pictures of all of our animals.  Our ducks, chickens, turkey's, and guinnea fowl are all free-range.  
When Mr. Murrano and his wife arrived,  [redacted] checked them in.  They brought their luggage in and walked around the farm.  [redacted] was working in the yard and I arrived home at 4:00.  As I was getting out of my truck, they were putting their luggage in their vehicle.  I greeted them, and they told me they were leaving...it was "too farmy" and they had already paid, so "don't worry about it".   They got in their car and left.  We had no indication that they were dissatisfied.  Additionally, there was no attempt on their part to tell us that they weren't happy and we were not given any opportunity to resolve any issues.  We are a working farm, and we have farm smells.  Our website is clear.  We have a couple of cats (2)  that sleep on the front porch, however, they use the litter box in the barn.   Our rates are $105 per night plus tax that comes to a total of $110.77 (not the $120 he states)  Additionally, they booked thru a 3rd party system that charges us a commission.  
If they had told us, at the time, or even just have contacted us personally after they left, we would be more inclined to refund one night stay.  When a person is sneaky about leaving (they were not going to tell us.  [redacted] was working in the yard, and if I hadn't come home when I did, we wouldn't have known.)   At this point, based on the statements they made while here and the clarity of our website, we will not issue a refund.
Thank you,
[redacted] and [redacted]- Innkeepers                           
Rainbow Ridge Farms Bed and Breakfast                 
(608) 783-8181
www.RainbowRidgeFarms.com
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