Rainbow Screen Printing Of America

[redacted] ***r bought back a discontinued 58" RCAThe Tv was under the extended warrantyWe offered him option to have the TV repaired or choose something else of the same value [redacted] choose Hisense 55" smart TVThe Tv has Smart bluetooth remote that needs to be pairedOwners manual has detailed instructions of pairing the remote to the TVIf [redacted] has difficulty figuring it out, Please have him come to the store and we will take our time and show him how to or he can bring the TV back to the store and we will do it for himWe value every customer and will do our best to help him out.Sincerely,Hassan M [redacted] (Manager)Kiss Electronics Inc[redacted]

Miss Tanisha made the purchase of refurbished Soleus Btuportable a/c on 09/**/Few days after the purchase, she called the store claiming a/c is not workingI told her to bring back the a/c for exchange since it is within days of in store replacement warrantyAt that time she
explained about her not able to come from Brooklyn due to personal reasonsI assured her not to worry, and at her own convenience with no time frame can bring back the unit for exchangeI never thought it will take her more than a year to bring it inI am still able to exchange her out of warranty a/c as a courtesyPlease have her bring back the unit within days of receiving the noticeBeyond that I will not be able to exchange the unitIt will be exchange for the same make and model onlyThanks

Option to exchange the air conditioner for the same model is the only optionWe are only doing this out of courtesyThe a/c is way out of warrantyThe air conditioner does not come with IN HOME serviceIt came with days in store replacement warrantyPlease let *** *** *** bring the a/c inThank you Sincerely, Muhammad H*** Kiss electronics inc*** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am rejecting the exchange because I live too far away to chance me buying an oversized item that doesn't work! I would rather a store credit or refund! And I'm also requesting the store to have one of their delivery men to come get the unit because it is extremely oversized & too heavy for me to liftI'm unable to accommodate the shipping cost of this unit & the store should have somebody come to my home & bring it back to the store to resolve the issue due to the fact it was not my fault this a/c didn't work!
Sincerely,
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[redacted]r bought back a discontinued 58" RCA. The Tv was under the extended warranty. We offered him option to have the TV repaired or choose something else of the same value. [redacted] choose Hisense 55" smart TV. The Tv has Smart bluetooth remote that needs to be paired. Owners...

manual has detailed instructions of pairing the remote to the TV. If [redacted] has difficulty figuring it out, Please have him come to the store and we will take our time and show him how to or he can bring the TV back to the store and we will do it for him. We value every customer and will do our best to help him out.Sincerely,Hassan M[redacted] (Manager)Kiss Electronics Inc.[redacted]
[redacted]

Customer has been notified and a conformation email with tracking information has been sent. The product's [redacted] tracking number is [redacted]. Please feel free to contact our offices for any other questions. Thanks!