Dear [redacted] ***Before we delivered the karaoke machine it was hooked up in our store and tested as it had just co e back from aBachelorette party The machine worked fine and no complaints from previous client When we picked up the machine from your location we told you we would test it as soon as it was back at store we did and it worked fine again sent you a video if it working , we couldn't recreate your problem therefore it had to be an issue on your end We have an emergency after hours number on our contract that you are supposed to call if you have any issues we received no calls from you until after the event on Monday morning your event was Saturday evening As far as not responding the manager on duty Johnnie B [redacted] did return your calls and explained the situation to you That since we couldn't recreate the problem and.the machine worked fine when we picked it up from you and we sent you a video showing you that and it has gone out times since your event and had absolutely no issues we cannot refund We offered you a store credit in the hopes that would show we were trying to make a concession since you had issues with your equipment on your end and offered $which is approx 50% of the rental The rental of the machine was $we gave you a coupon for $which made it $so $was approx half of rental the other fees were delivery which was completed and we cannot refund delivery and taxes We feel we did the best we could in this situation and feel the case is closed Sincerely Melissa P***
Dear [redacted] ***Before we delivered the karaoke machine it was hooked up in our store and tested as it had just co e back from aBachelorette party The machine worked fine and no complaints from previous client When we picked up the machine from your location we told you we would test it as soon as it was back at store we did and it worked fine again sent you a video if it working , we couldn't recreate your problem therefore it had to be an issue on your end We have an emergency after hours number on our contract that you are supposed to call if you have any issues we received no calls from you until after the event on Monday morning your event was Saturday evening As far as not responding the manager on duty Johnnie B [redacted] did return your calls and explained the situation to you That since we couldn't recreate the problem and.the machine worked fine when we picked it up from you and we sent you a video showing you that and it has gone out times since your event and had absolutely no issues we cannot refund We offered you a store credit in the hopes that would show we were trying to make a concession since you had issues with your equipment on your end and offered $which is approx 50% of the rental The rental of the machine was $we gave you a coupon for $which made it $so $was approx half of rental the other fees were delivery which was completed and we cannot refund delivery and taxes We feel we did the best we could in this situation and feel the case is closed Sincerely Melissa P***