I spoke to the customer last weekI told her my superintendent was on vacation and we would schedule a visit to look at the doors in the next two weeksIn addition the quote provided to us from Home depot shows the work being done at her Office Address, not Her home AddressShe said this was an error and would be corrected
Date: Thu, Jul 27, at 11:AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> [redacted] - We have completed all the remedial work and ask the that the complaint be closed as satisfiedThank YouMichael R
We dispute this complaintWe worked with the customer to secure financing for the projectIn addition once we were to start we had several obstacles in the way of the fencePiles of yard debris, trampolines etcThat we moved at our expense to help facilitate the install
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have placed sod as a filler, fixed the damaged fence, realigned the gate, and removed their signage per my requests Regards, [redacted]
From: Date: Mon, Aug 8, at 9:PMSubject: Re: Complaint # [redacted] resolutionTo: [email protected]: [redacted] @longfence.com August 8, Re: [redacted] - [redacted] vs Long Fence Company, IncDear Sir / Madam, On August 2, 2016, I was advised by your office that they had forwarded a copy of a complaint that I filed in regards to the installation of a fence by Long Fence Company IncThe email stated that a copy of the complaint had been forwarded to Long Fence for review and commentApproximately thirty minutes later I was contacted by a MrJeff F [redacted] from Long Fence who stated he was not aware of the situation and wanted to correct the matter to my satisfactionOn August 8, a crew from Long Fence arrived at my residence and reinstalled the fence and corrected the issue at hand.I am pleased to advise you that the situation has been resolved and I consider the matter closed.Thank you for your assistance in this matterSincerely, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Vendor claimed parts were on order and would be installed in to daysThey liedThey do not respondCorrect deficiencies provided in our several on-site meetings and in multiple texts to salesmanInstall gates properly in accordance with drawings and standards of craftsmanship wherein things that should obviously align are alignedInstall pergola with gates in accordance with drawings and standards of craftsmanship wherein things that should obviously aligned are alignedRelocate wrongly placed arbor for $100.Complete the contracted work to match agreed upon scope per contract within weeksRespond to customerDo not ignore customerProvideo requested MD license to practice business to customer as requestedStop putting off responsibility for errorsFix themCompetently do this job right once and for allIf you need money ask your insurance company that covers you for your own negligenceYour errors and delays have caused a backlog of work we cannot complete and our project schedule Regards, [redacted]
We have not received any cashOur installers was not given cashI am surprised that a person paying cash would not request documentation of the transaction when handing drone a large sum of moneyThe balance is due and owing
We have contacted the customer and were able to move their date to 8/
I spoke to the customer last weekI told her my superintendent was on vacation and we would schedule a visit to look at the doors in the next two weeksIn addition the quote provided to us from Home depot shows the work being done at her Office Address, not Her home AddressShe said this was an error and would be corrected
Date: Thu, Jul 27, at 11:AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> [redacted] - We have completed all the remedial work and ask the that the complaint be closed as satisfiedThank YouMichael R
We have the gate scheduled to be installed Friday January 8th with the customer
We are meeting the customer to resolve the issuesTell us why here
We have discussed a resolution with the customer for the additional work
We dispute this complaintWe worked with the customer to secure financing for the projectIn addition once we were to start we had several obstacles in the way of the fencePiles of yard debris, trampolines etcThat we moved at our expense to help facilitate the install
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have placed sod as a filler, fixed the damaged fence, realigned the gate, and removed their signage per my requests Regards, [redacted]
From: Date: Mon, Aug 8, at 9:PMSubject: Re: Complaint # [redacted] resolutionTo: [email protected]: [redacted] @longfence.com August 8, Re: [redacted] - [redacted] vs Long Fence Company, IncDear Sir / Madam, On August 2, 2016, I was advised by your office that they had forwarded a copy of a complaint that I filed in regards to the installation of a fence by Long Fence Company IncThe email stated that a copy of the complaint had been forwarded to Long Fence for review and commentApproximately thirty minutes later I was contacted by a MrJeff F [redacted] from Long Fence who stated he was not aware of the situation and wanted to correct the matter to my satisfactionOn August 8, a crew from Long Fence arrived at my residence and reinstalled the fence and corrected the issue at hand.I am pleased to advise you that the situation has been resolved and I consider the matter closed.Thank you for your assistance in this matterSincerely, [redacted]
We were onsite to do some service repairsWe will be back this Saturday to complete for the customer
We are working with the customer to resolveTheir gate is currently in FabricationTell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Vendor claimed parts were on order and would be installed in to daysThey liedThey do not respondCorrect deficiencies provided in our several on-site meetings and in multiple texts to salesmanInstall gates properly in accordance with drawings and standards of craftsmanship wherein things that should obviously align are alignedInstall pergola with gates in accordance with drawings and standards of craftsmanship wherein things that should obviously aligned are alignedRelocate wrongly placed arbor for $100.Complete the contracted work to match agreed upon scope per contract within weeksRespond to customerDo not ignore customerProvideo requested MD license to practice business to customer as requestedStop putting off responsibility for errorsFix themCompetently do this job right once and for allIf you need money ask your insurance company that covers you for your own negligenceYour errors and delays have caused a backlog of work we cannot complete and our project schedule Regards, [redacted]
We have not received any cashOur installers was not given cashI am surprised that a person paying cash would not request documentation of the transaction when handing drone a large sum of moneyThe balance is due and owing