After reviewing the file, it appears the complaintant is upset with the Mortgage Broker and the terms of the refi. Raincross Escrow preformed. Raincross Escrow has a policy of answering every email within hours and phone calls will either be directed to the Escrow Officer or Assistant. I am available to discuss this file anytime. Thank you [redacted] (714) [redacted]
After reviewing the file, it appears the complaintant is upset with the Mortgage Broker and the terms of the refi. Raincross Escrow preformed. Raincross Escrow has a policy of answering every email within hours and phone calls will either be directed to the Escrow Officer or Assistant. I am available to discuss this file anytime. Thank you [redacted] (714) [redacted]