Rainmaker Irrigation Co. of Charlotte, Inc.

As the broker for this policy, we contacted the insurance company who was responsible for processing Mr***'s claim We explained to the claims department at *** *** ***, the issue at hand, and I'm glad to report they are sending Mr*** a letter and a check for his
claim today While this matter was not something within InsureMyTrip's control as we have no involvement in the claims process, we gladly advocated for our customer, Mr***, and we are happy to report this has been resolved We appreciate Mr***'s business Sincerely,*** ***Manager, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***
*** *** ** *** To whom this may concern; Our company registered a complaint again Thassos.com. Thassos.com has since resolved our issue. Please change the status of our complaint to reflect that Thassos.com delivered the product and resolved our issue Complaint ID ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:At this time, I have not been contacted by Thassos.com regarding complaint ID [redacted].Sincerely,[redacted]

We appreciate you informing us of the difficulties you are experiencing with your travel insurance, and that you had to cancel your trip.  When we contacted [redacted], the insurance company insuring your trip, they were unable to provide you a refund for the policy cost as they...

had been insuring your trip for approximately eight months from your date of purchase of the policy. In other words, during those eight months, [redacted] assumed the risk that you could cancel your trip and they would then pay your claim reimbursing you your trip cost.  Due to the lengthy amount of time your policy was in effect, they were unable to grant you a refund of premium.  As your agent, we then attempted to see if [redacted] would allow you to use this policy towards another trip as a gesture of good faith as we value your business and understand the difficult situation you are in.  While [redacted] was willing to do so assuming you recevied no penalties and will not file any claims towards the original trip, they only allow for a limited duration of time to book another trip and utilize this policy.  The good news is, the maximum time allowed is 770 days from your original date of purchase (7/18/2014) so you have much more time remaining to utilize this plan than previously mentioned. I apologize for the misinformation you received about the time frame remaining, and have personally met with the representative who informed you that you only had six months remaining.  I have notated your policy confirming the 770 day time frame, and look forward to speaking with you when you are ready to book a new trip.  [redacted] Customer Care Manager