Rainmaker Irrigation Co. of Charlotte

We appreciate you informing us of the difficulties you are experiencing with your travel insurance, and that you had to cancel your trip When we contacted [redacted] , the insurance company insuring your trip, they were unable to provide you a refund for the policy cost as they had been insuring your trip for approximately eight months from your date of purchase of the policyIn other words, during those eight months, [redacted] assumed the risk that you could cancel your trip and they would then pay your claim reimbursing you your trip cost Due to the lengthy amount of time your policy was in effect, they were unable to grant you a refund of premium As your agent, we then attempted to see if [redacted] would allow you to use this policy towards another trip as a gesture of good faith as we value your business and understand the difficult situation you are in While [redacted] was willing to do so assuming you recevied no penalties and will not file any claims towards the original trip, they only allow for a limited duration of time to book another trip and utilize this policy The good news is, the maximum time allowed is days from your original date of purchase (7/18/2014) so you have much more time remaining to utilize this plan than previously mentionedI apologize for the misinformation you received about the time frame remaining, and have personally met with the representative who informed you that you only had six months remaining I have notated your policy confirming the day time frame, and look forward to speaking with you when you are ready to book a new trip [redacted] Customer Care Manager