Rains Appraisal Group

Hello,This message is for [redacted] I am responding to the complaint about my servicesI find it odd that I need to respond to complaint filed about me by someone who did not hire meMr [redacted] did not hire me to complete the appraisal on his home, in fact the Veterans Administration was the entity that ordered this appraisalAlso this appraisal job type does not come with a customer satisfaction guaranteeI am paid to provide a professional opinion of value based on real market data so that a lending institution can decide if they would like to make a loan on the home My profession does not allow for the homeowners opinion to factor in, they are obviously emotional and biasedThe facts are Mr [redacted] did not like my opinion of value and that is itHe felt his home was worth more and I completely disagreeI completed my job as a professional as required

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10672620, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe VA did not hire Mr [redacted] , the home owner hired and paid Mr [redacted] If the VA had hired Mr [redacted] , the VA would have paid for his appraisal A discrepancy of $75,in value between Mr [redacted] appraisal and a 2nd appraisal we obtained is more than just a difference in opinion It represents an inadequate appraisal where Mr [redacted] not only did not spend the required time doing the appraisal (he was in the home only min), but the use of inadequate comparison propertiesI would like a full refund of my $to resolve my complaint Regards, [redacted]

I will not be responding to any further emails on this matterThis complaint has no basis and MR*** did not hire meTo slander my companies name without a basis is wrong and I feel this is a bulling tacticIt is also painfully clear that the Revdex.com does not understand the appraisal/ mortgage lending businessI am not paid to provide a value that MR *** would approve of, I am paid to provide a professional opinion of value for lending purposes onlyThe VA and CA Bureau of Appraisers have already confirmed that I completed my job as required and professionallySince the regulatory agencies for my profession have said I did nothing wrong, this matter is closedMr*** is just mad because he thinks his home is worth more than I do, the professional appraiserDo not contact me again about this.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10672620, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The VA did not hire Mr***, the home owner hired and paid Mr***. If the VA had hired Mr***, the VA would have paid for his appraisal. A discrepancy of $75,in value between Mr*** appraisal and a 2nd appraisal we obtained is more than just a difference in opinion. It represents an inadequate appraisal where Mr*** not only did not spend the required time doing the appraisal (he was in the home only min), but the use of inadequate comparison properties.I would like a full refund of my $to resolve my complaint
Regards,
*** ***

Hello,
This message is for [redacted]
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I am responding to the complaint about my services. I find it odd that I need to respond to complaint filed about me by someone who did not hire me. Mr. [redacted] did not hire me to complete the appraisal on his home, in fact the Veterans Administration was the entity that ordered this appraisal. Also this appraisal job type does not come with a customer satisfaction guarantee. I am paid to provide a professional opinion of value based on real market data so that a lending institution can decide if they would like to make a loan on the home.  My profession does not allow for the homeowners opinion to factor in,  they are obviously emotional and biased. The facts are Mr. [redacted] did not like my opinion of value and that is it. He felt his home was worth more and I completely disagree. I completed my job as a professional as required.

I will not be responding to any further emails on this matter. This complaint has no basis and MR. [redacted] did not hire me. To slander my companies name without a basis is wrong and I feel this is a bulling tactic. It is also painfully clear that the Revdex.com does not understand the appraisal/ mortgage lending business. I am not paid to provide a value that MR [redacted] would approve of, I am paid to provide a professional opinion of value for lending purposes only. The VA and CA Bureau of Appraisers have already confirmed that I completed my job as required and professionally. Since the regulatory agencies for my profession have said I did nothing wrong, this matter is closed. Mr. [redacted] is just mad because he thinks his home is worth more than I do, the professional appraiser. Do not contact me again about this.
Thank you

Hello,This message is for [redacted] I am responding to the complaint about my services. I find it odd that I need to respond to complaint filed about me by someone who did not hire me. Mr. [redacted] did not hire me to complete the appraisal on his home, in fact the Veterans Administration...

was the entity that ordered this appraisal. Also this appraisal job type does not come with a customer satisfaction guarantee. I am paid to provide a professional opinion of value based on real market data so that a lending institution can decide if they would like to make a loan on the home.  My profession does not allow for the homeowners opinion to factor in,  they are obviously emotional and biased. The facts are Mr. [redacted] did not like my opinion of value and that is it. He felt his home was worth more and I completely disagree. I completed my job as a professional as required.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10672620, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The VA did not hire Mr. [redacted], the home owner hired and paid Mr. [redacted].  If the VA had hired Mr. [redacted], the VA would have paid for his appraisal.  A discrepancy of $75,000 in value between Mr. [redacted] appraisal and a 2nd appraisal we obtained is more than just a difference in opinion.  It represents an inadequate appraisal where Mr. [redacted] not only did not spend the required time doing the appraisal (he was in the home only 15 min), but the use of inadequate comparison properties.
I would like a full refund of my $450 to resolve my complaint.
 
Regards,
[redacted]

Review: This complaint is regarding the grossly inadequate and poorly performed home appraisal by [redacted] Appraisal Group on 4/29/15, most importantly the lack of documenting extensive upgrades to the home and failure to use adequate comps.

4/29/15: Appraisal appointment:. Mr. [redacted] spent a total of 15 minutes in our home and then left. We later received his report valuing our home at $475K. In the report we were surprised that he did not take into account ANY of the upgrades or improvements we have done on our home, and did not include adequate comparison properties. In fact page 2 his appraisal states “No updates in prior 15 years”, which is absolutely not accurate. We have upgraded every single room in our home since we purchased the home in 2006. A few weeks after Mr. [redacted]’ appraisal we obtained another appraisal from a different appraiser who spent over 90 minutes in our home, documenting the upgrades and improvements, and used adequate comps, valuing our home at $550K (75K higher than Mr. [redacted]’ appraisal!). Our new appraisal accurately documented the extensive upgrades on page 4, “Kitchen-updated-six to ten years ago; Bathrooms-updated-six to ten years ago; Upgraded flooring, kitchen, bathrooms, paint, plumbing pipes since 2006.” A 75K difference in appraisal value cannot be simply a difference of opinion, but supports the fact that Mr. [redacted]’ appraisal was grossly inadequate. Additionally some of the comparison properties used by Mr. [redacted] were in poorer condition or otherwise inadequate. Our lender requested Mr. [redacted] reconsider his appraisal value given more appropriate comps supplied, including the comp on Amster Dr. which was the exact same model as our home and sold for $575K, but Mr. [redacted] refused to consider the additional comps or to change his appraisal value.

If desired we can send copies of both Mr. [redacted] appraisal and our new appraisalDesired Settlement: Full refund of $450 fee

Business

Response:

Hello,This message is for [redacted] I am responding to the complaint about my services. I find it odd that I need to respond to complaint filed about me by someone who did not hire me. Mr. [redacted] did not hire me to complete the appraisal on his home, in fact the Veterans Administration was the entity that ordered this appraisal. Also this appraisal job type does not come with a customer satisfaction guarantee. I am paid to provide a professional opinion of value based on real market data so that a lending institution can decide if they would like to make a loan on the home. My profession does not allow for the homeowners opinion to factor in, they are obviously emotional and biased. The facts are Mr. [redacted] did not like my opinion of value and that is it. He felt his home was worth more and I completely disagree. I completed my job as a professional as required.

Business

Response:

I will not be responding to any further emails on this matter. This complaint has no basis and MR. [redacted] did not hire me. To slander my companies name without a basis is wrong and I feel this is a bulling tactic. It is also painfully clear that the Revdex.com does not understand the appraisal/ mortgage lending business. I am not paid to provide a value that MR [redacted] would approve of, I am paid to provide a professional opinion of value for lending purposes only. The VA and CA Bureau of Appraisers have already confirmed that I completed my job as required and professionally. Since the regulatory agencies for my profession have said I did nothing wrong, this matter is closed. Mr. [redacted] is just mad because he thinks his home is worth more than I do, the professional appraiser. Do not contact me again about this.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10672620, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The VA did not hire Mr. [redacted], the home owner hired and paid Mr. [redacted]. If the VA had hired Mr. [redacted], the VA would have paid for his appraisal. A discrepancy of $75,000 in value between Mr. [redacted] appraisal and a 2nd appraisal we obtained is more than just a difference in opinion. It represents an inadequate appraisal where Mr. [redacted] not only did not spend the required time doing the appraisal (he was in the home only 15 min), but the use of inadequate comparison properties.I would like a full refund of my $450 to resolve my complaint.

Regards,