Raintight Decks

Complaint: [redacted] I am rejecting this response because: Concerning our roof, we new the shingles were defectiveWe were never told of a recall on the shingles.? We took the very small amount of cash because the company was not going to replace the roofAs far as the water stain that was seen, we had that repaired long before Raintight was ever on the sceneOur roof on our house is not the one leaking! It is the roof over the patio! That is the one that needs to be repairedThe roofer he brought over here wanted to repair our roof for about $You are correct, you kept talking about our roof, but at no time was there ever mention of us putting on a new roof from you so why would we tell you we were having one put onBy this time,? you knew we still had leaks and had no communication from youWhen I did tell you about the new roof, I gave you the name of the roofing company and phone numberYou said you were going to call him and see if he had any ideasHave you called? You are welcome to come and look at our new roof any time! Our roof has never leaked; your roof is leaking and still in the same original spotsYou can't blame our old roof any longer! Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ We are sorry that our customer has not felt the attention to detail for his problem RainTight works very hard to make sure that each and every system we install works to its optimal performance but in cases there are unforeseen structural designs that we must accommodate to fully make a deck Rain TightThese unforeseen problems can lead to a system of trial and error problem solving solutions to fix the said problem In this case we were able to fix the said problem, or we think We say that because of unfortunately have not been able to get a response from either the homeowner or his general contractor in this case to confirm, but we are confident that our solution to the problem is a long term fix to the drip Again we are very sorry for any inconvenience and hope that our customer enjoys his RainTight system for years to come Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

This customer lives in Kansas and we had a subcontractor out in that area set up to come out and take a look at the issue and repair it**, the subcontractor tried to reach out the consumer a couple of times to set up an appointment when the weather was permittingI do know ** has set up an
appointment but I am not positive of that date

Complaint: ***
I am rejecting this response because:Employees of Raintight never said anything about replacing our roofWe were told our chimney needed to be tuckpointed which we did at our expenseWe were never told if we did replace the roof, that they wanted to be here to look at itWe were asked who had installed the roof and could Raintight call the company. We gave Raintight the name of the owner and numberThe last time we checked the roofer had not been contacted. When they installed the patio cover, they should have told us then that they had concerns about the condition of the roof. Even though we are only one household, when you have paid over $for something and it isn't as expected, it is a problem. They have made an appointment to come Monday to replace the gutter. We are glad they are replacing the gutter even though it took 1/years to get this done. We still would like the leaks fixed.
Sincerely,
*** ***

We are sorry for the inconveniences the customer has experienced with this project. We have had many conversations and the customer and have tried to fix the issue which are a non-issue with the hundreds of other projects we have completed. Not to say we can not fix but our one
opportunity we has asked for numerous times about the customers old shingle roof that was in need of replacing we were not given the chance to view since the customer hired a roofing company to replace but did not call and tell us until after it was completed We had asked for the chance to help replace/ view the homes roof sheathing at the time of removal of which were told nothing about until the new roof was installed. We unfortunately have no opportunity now to view the questionable areas and are back to visual inspection of the roof.We have arranged to replace the customer patio cover gutter and that will be completed in the next weeks at that time our field supervisor and a lead foreman with reinspect the roof covers flashing systems. RainTight does apologize for the gutter replacement taking longer than initially quoted due to hurricanes this summer. The product we are replacing on this project is shipped to us from a mill that was effected by the hurricanes and it delayed delivery's for some time. We will and will always warranty our work and will stand behind everything we do.RainTight

Initial Business Response /* (1000, 5, 2015/10/21) */
We are sorry that our customer has not felt the attention to detail for his problem RainTight works very hard to make sure that each and every system we install works to its optimal performance but in cases there are unforeseen structural
designs that we must accommodate to fully make a deck Rain TightThese unforeseen problems can lead to a system of trial and error problem solving solutions to fix the said problem In this case we were able to fix the said problem, or we think We say that because of unfortunately have not been able to get a response from either the homeowner or his general contractor in this case to confirm, but we are confident that our solution to the problem is a long term fix to the drip
Again we are very sorry for any inconvenience and hope that our customer enjoys his RainTight system for years to come
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***
I am rejecting this response because:
Concerning our roof, we new the shingles were defectiveWe were never told of a recall on the shingles. We took the very small amount of cash because the company was not going to replace the roofAs far as the water stain that was seen, we had that repaired long before Raintight was ever on the sceneOur roof on our house is not the one leaking! It is the roof over the patio! That is the one that needs to be repairedThe roofer he brought over here wanted to repair our roof for about $You are correct, you kept talking about our roof, but at no time was there ever mention of us putting on a new roof from you so why would we tell you we were having one put onBy this time, you knew we still had leaks and had no communication from youWhen I did tell you about the new roof, I gave you the name of the roofing company and phone numberYou said you were going to call him and see if he had any ideasHave you called? You are welcome to come and look at our new roof any time! Our roof has never leaked; your roof is leaking and still in the same original spotsYou can't blame our old roof any longer!
Sincerely,
*** ***

We placed a large amount of concern on the roof of the customers house and after having a roofing company come and meet us at the job then the customer informed us the knew there roof was in bad shape. The roofer said he would take to the shingle manufacture about warranty and at that point was when *** *** informed us that he had already know of the issues and choose to take a cash settlement for the roof in-loo of getting it replaced. The roof at the back of the home was is bad shape and repetitively we spoke about the shingles in the valley and that they needed to be addressed. We even went into the attic and saw water stains on the roof sheeting, it was not rotten but at some time there had been water below the shingles. We had brought a roofer to do a repair and did not get anywhere with the customer due to the roof issues and the problem that the existing roof at that time was in very poor shape. Maybe we did not write a letter saying we wanted to be there when the roof was being replaced but over the expended amount of time we spent working on the issue the roof, roof repair/ new roof installation was brought up frequently, and not hidden that we would like to be there to see what was going on under the shingles. That is really the best way to see what is happening and we talked about. We are sorry we were not able to be involved and when the customer told us they got a new roof and it did not help that left us helpless. We now do not know what the roofing contractor did to our work that we had performed, and were unable to diagnose any issue. We could possibly have issues from the new roof is the installation crew damaged flashing removing the old roof or cut seams.We did suggest a new gutter system that is now available to us and that is what we have scheduled to install. It was not a system we were able to purchase at the time of installation or even the beginning of this year. Its is a product we would like to use for this customer to resolve an issue.Like we previously stated we will be onsite in a short time and will then review and address each and every concern we can.RainTight

Complaint: ***
I am rejecting this response because: **, the subcontractor, did contact me about setting up a repair and asked if it could wait a couple of weeks, as he was extremely busy I have not heard from him in at least a month No appointment was actually scheduled I've emailed ** to ask to set up a time to do the repair
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:  **, the subcontractor, did contact me about setting up a repair and asked if it could wait a couple of weeks, as he was extremely busy.  I have not heard from him in at least a month.  No appointment was actually scheduled.   I've emailed ** to ask to set up a time to do the repair.  
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/21) */
We are sorry that our customer has not felt the attention to detail for his problem. RainTight works very hard to make sure that each and every system we install works to its optimal performance but in cases there are unforeseen structural...

designs that we must accommodate to fully make a deck Rain Tight. These unforeseen problems can lead to a system of trial and error problem solving solutions to fix the said problem. In this case we were able to fix the said problem, or we think. We say that because of unfortunately have not been able to get a response from either the homeowner or his general contractor in this case to confirm, but we are confident that our solution to the problem is a long term fix to the drip.
Again we are very sorry for any inconvenience and hope that our customer enjoys his RainTight system for years to come.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)