Raintree Apartments

Initial Business Response / [redacted] (1000, 14, 2016/09/12) */ Contact Name and Title: Kelece D [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @signaturespm.com These issues HAVE been resolved as of Numerous attempts to contact the resident have been made to assure satisfaction with the repairs, but have been unsuccessfulIf the resident has any further work needed in her home, the quickest resolution would be to stop by the leasing office, not stopping a maintenance technician on the propertyWe would love to get all other work orders completed Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes they have fixed one of the windows in the unit, but when they maintenance men were here they told me that they would be back with another screen for my other window that has had a hole in it since I moved in back in April I have put numerous work orders in for these windows since the day that I moved in hereI dont know what they are talking about when they said they have tried to contact me numerous times, I have not received one phone call, letter or anything from the leasing office at allI would really appreciate the other window being addressed since again I have been on this issue since I have moved in back in AprilI just find it kind of funny that a few weeks ago the leasing office told me that there was no way they were going to be able to fix my screens for meThey told me to do ahead and duct tape the window that has a tear in it, I couldnt believe thatSince it is their responisibilty to have the units ready for new residents and properly fixedBut now all of a sudden they came up with a screen for one of my windowsI would really like to other window addressedI should not have to continually call them or go in about the same issue over and over againThanks

Initial Business Response /* (1000, 14, 2016/09/12) */
Contact Name and Title: Kelece D[redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@signaturespm.com
These issues HAVE been resolved as of 9.12.16. Numerous attempts to contact the resident have been made to assure satisfaction...

with the repairs, but have been unsuccessful. If the resident has any further work needed in her home, the quickest resolution would be to stop by the leasing office, not stopping a maintenance technician on the property. We would love to get all other work orders completed...
Initial Consumer Rebuttal /* (3000, 16, 2016/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes they have fixed one of the windows in the unit, but when they maintenance men were here they told me that they would be back with another screen for my other window that has had a hole in it since I moved in back in April 2016. I have put numerous work orders in for these windows since the day that I moved in here. I dont know what they are talking about when they said they have tried to contact me numerous times, I have not received one phone call, letter or anything from the leasing office at all. I would really appreciate the other window being addressed since again I have been on this issue since I have moved in back in April. I just find it kind of funny that a few weeks ago the leasing office told me that there was no way they were going to be able to fix my screens for me. They told me to do ahead and duct tape the window that has a tear in it, I couldnt believe that. Since it is their responisibilty to have the units ready for new residents and properly fixed. But now all of a sudden they came up with a screen for one of my windows. I would really like to other window addressed. I should not have to continually call them or go in about the same issue over and over again. Thanks