Rainwater's Transmission and Automotive Repair

Please do not insult me any further as I am not creating a fictitious story. I submitted this complaint because I was wrongfully treated.First u said 6 weeks, now 7 or 8? Incorrect.And now that I agreed to IMMEDIATELY change the title into my name?! No I didn't.And you also claimed my allegations against ur employee are false!!? Theres was even more disrespect that I didn't even mention.Please verify your statements are true before submitting them to the Revdex.com, as I have.No need to further insult me or my integrity.Bottom line is, you do not treat anyone the way I was treated and I would simply like my $1400 back. I do not wish to do business with y'all as I have never been treated with such disrespect in my life. 
Regards,
[redacted]

Why was I asked to bring the paperwork in if you weren't planning on giving me back my money? There's evidence of your sneaky antics right there.Glad I asked to verify before I went into your shop only to get harassed yet again.Shall we continue this back and forth or will you just give me my money back?Dont you realize that I cannot trust anything said or done from your place of business?I have been cursed at, before an issue was even stated, called a liar about what happened, and yall even questioned my character!Now, your blaming me for breaking a "brand new" transmission and then expect me to trust yalls work on a vehicle y'all don't want to fix. No way!!!! Stop harassing me and just be done with this. I very reasonably just want the $1400 back and we go our seperate ways.
Regards, 
[redacted]

When the customer first brought in the 1995 Jaguar ,it had a major transmission issue ,so burnt up it would barely move ! We told the customer what was wrong with it ,and that the transmission was badly damaged and we rebuilt it .The trans worked fine when we released it to him and after a few days...

or more he brought it back saying it wasn't working right  . We checked it out and saw it had a torque converter solenoid [electrical ] problem ,which we fixed and replaced his solenoids but ,this problem was in his wiring harness ,which we don't normally do ,because the solenoids are in the inside of trans and the wire harness is on the outside of the trans and not a part of the trans rebuild  ,but we told them we would try to help them and find the wire that was bad .WE actually found several wires that were bad and tried to fix all of them that we could but his wiring harness was to badly damaged to make it work, and it looked like mice and rats had been chewing on the wires ,causing the trans original damage too ! We tried to find a wire harness to fix it through Jaguar and all the auto parts stores ,but nobody had one ,so we informed the customer of the issue and let him no he needed to get those wires replaced or a harness made by a company that does that .In tracing and repairing some of the wires that were damaged ,my company spent at least a weeks worth of work ,that we didn't charge the customer for ,trying to help ! That comes to at least $5400 at $120 an hour for normal electrical diagnosis at most shops and higher at most dealerships ! We helped him all we could ,and now someone else in the wire harness business is what they need !                                      THANK YOU ,[redacted]

We feelthis complaint is unjustified for several reasons !Most of [redacted] accusations are false !And there are three witnesses that can vouch for that .Starting with him being told to move his [redacted] car ,also claiming [redacted]ny poked him in his chest and got in his face !Truth is [redacted]ny ask...

him to move his car 3 times and [redacted] refused ,preventing [redacted] and myself from backing out of the shop and getting our customers car to them,hindering shop operations ! [redacted] finally removed his car after I asked him ,and told him Iwould try to help himwith his car issue to resolve the matter .Never was he poked in the chest by [redacted]ny ! He gave his name nd phone number to [redacted]ny and left ,and was told  we'd try to help him ,although he's had the car for over 6 weeks and ,was supposed to change the car to his name after buying the car .We are still willing to help [redacted] and resolve this matter .                                       �...⇄ sincerely ,[redacted]

I would like some clarification on the resolution. Please confirm on the following:I will take you the paperwork I was given and you will return to me the $1,400 cash.  Regards,
[redacted]

Okay [redacted] ,get me the paper work I gave you to put the car in your name and I personally will help you with this car repair !  [redacted]ny is not in good health and in the hospital,so I will help you all I can .                                       �...⇄ SINCERLY ,[redacted]Tell us why here...

We are not going to pay you for destroying the transmission and driving the car illegally for several weeks [redacted] ! you had no warranty either ,so please cease and desist !

yOU had this car for several weeks and broke the transmission ,without no warranty ,and no money back .

When she returned the next day after her transmission repair to our facility ,she was still able to drive her truck ! Her truck had a new code in it for the throttle control sensor ! When we repaired her transmission ,the truck transmission would not pull the truck ,or move it .We totally fixed that...

issue and rebuilt her transmission ,and it worked perfect ! This throttle control sensor was a whole new problem !We informed her of what it was and that it was not the trans ,and that there would be a charge to fix it ,she approved it and we repaired that particular sensor . She picked it up and we didn't hear fromher for3 to 5 days  or more and she said she was in San Antonio and tht her truck was not running right and I told her that it soundedlike the other throttle pedal sensor was out because her motor wouldn't produce any power to climb a big hill .she was asking me what do I do ,where do I go and I tried to help her all that I could and told her I would try to find a good shop for her ,but couldn't ,not knowing San Antonio after looking for hours for Her .  So I called her back and told her to try that dealer ship ,because she was there and were in Fort WORTH and not feasible to tow it back to here ,due to cost ,about 1200.dollars and I told her id try to help her more but that our warranty is only good at our shop . She took it to the dealersip and it tookn them two days to make a guess at whats wrong with her truck and ageerd the throttle was not working properly , but also told her only that they thought she had a transmission issue .So they convinced her they had a trans issue and pulled trans out ,and said it was damaged bad ,so I talked to the service manager and said I would like to see the damaged trans parts , and to send me some pics please he did and none of thse pics showed damaged trans parts  ,which leads me to believe that he sold her atrans she didn't need and repaired the throttle pedal sensor cheaply and with no one being the wiser . unfortunately this was out of my hands and I tried to help the best I could but I did her honestly and the dealer ship took advantage of her being out of town by herself .None of this is my blame ,I did all I could !

To even further my disatisfaction with the business, the business is now claiming my statement was false? I'm sorry on your past experiences that might make you think I am just after your company or employees, but I would rather being doing anything else other than having to file a complaint for being mistreated to that extreme. Why would I go through this trouble to make false statements?!? I don't understand the logic behind that. i would like to think that the owner of this business would not want his customers being treated that way, for any reason at all. I really felt as if [redacted]ny wanted to fight me, especially after getting in my face when I asked him why did he have such an attitude with me? I did not "refuse" to move my car. To me, it was just some guy yelling at me for no reason, so I wanted to hurry inside for my safety and  to avoid further altercation. He did not introduce himself or anything identifying him as an employee of the business. I was just trying to speak to someone who worked there. I had no intention to block anyone or anything in as you made it seem. I would hate to cause someone to be upset with me in any way shape or form. I am a rational person and strive to avoid altercations at all costs through a very important tool called communication, not violence as [redacted] seemed to be hoping for.  I am a very logical empathetic person and very surprised that this has happened to me. I would never wish this experience on anyone. On top of everything you want to add that I am making false claims? Wow. Truly appalled at the way this is going. I just want my $1400 and you can keep the car
Regards,
[redacted]