My experience with this company has been unacceptable Equipment was left at my mom's care home, and no one met with the family to show us instructions, despite our offering to meet them upon delivery We obtained a portable oxygen concentrator for a long flight for my elderly mother, and the equipment (battery) did not last more than minutes on the planewe were assured it would last the entire hour flight This resulted in an EMERGENCY MEDICAL landing in Wichita Kansas (DTW-PHX flight)My mom is oxygen dependent and the tanks on the plane only last minutes each We were taken off the plane and my mom was evaluated and given Oby paramedics The unit worked while plugged in onlyWe rented a car, where the car charger did not work either We were sent to another Ovendor in Wichita and proceeded to drive days to Phoenix We incurred hotel fees, rental car fees, gas and food charges we did not anticipateWe lost each lost days of workWe purchased a portable battery at an auto parts store (which did not help), and we purchased clothes for my mom in Wichita Pierce will respond that 1.) "we told you there was a manual you could read" and 2) "we are missing a cord when the unit was returned" I am an RN and my husband is an MD; we are more than capable of reading "manuals" The batteries did not workAlso, we returned all equipment that we have This issue has taken over months to resolveThey do not stand behind their products and in fact, blame the customer when something goes wrong
They are deceptive and harsh in their dealings with meAfter agreeing to a payment plan with me, the have reneged and sent me to collectionsI have talked to them on three separate occassions about this bill and all three times they accepted my terms Very shady practices by this company They took over fourteen months to bill me for the products and services and during that time they were not billing the insurance companyWhen I asked them about billing months before they did actually bill me, they told me everything was okay and the insurance company was paying When they would call me and offer supplies, they assured me that the insurance company was paying for them and I was entitled to the supplies Very misleading Their prices are about 50% over what I could have paid for the supplies from an online store I do not recommend anyone to purchase sevices or supplies from them
My experience with this company has been unacceptable Equipment was left at my mom's care home, and no one met with the family to show us instructions, despite our offering to meet them upon delivery We obtained a portable oxygen concentrator for a long flight for my elderly mother, and the equipment (battery) did not last more than minutes on the planewe were assured it would last the entire hour flight This resulted in an EMERGENCY MEDICAL landing in Wichita Kansas (DTW-PHX flight)My mom is oxygen dependent and the tanks on the plane only last minutes each We were taken off the plane and my mom was evaluated and given Oby paramedics The unit worked while plugged in onlyWe rented a car, where the car charger did not work either We were sent to another Ovendor in Wichita and proceeded to drive days to Phoenix We incurred hotel fees, rental car fees, gas and food charges we did not anticipateWe lost each lost days of workWe purchased a portable battery at an auto parts store (which did not help), and we purchased clothes for my mom in Wichita Pierce will respond that 1.) "we told you there was a manual you could read" and 2) "we are missing a cord when the unit was returned" I am an RN and my husband is an MD; we are more than capable of reading "manuals" The batteries did not workAlso, we returned all equipment that we have This issue has taken over months to resolveThey do not stand behind their products and in fact, blame the customer when something goes wrong
They are deceptive and harsh in their dealings with meAfter agreeing to a payment plan with me, the have reneged and sent me to collectionsI have talked to them on three separate occassions about this bill and all three times they accepted my terms Very shady practices by this company They took over fourteen months to bill me for the products and services and during that time they were not billing the insurance companyWhen I asked them about billing months before they did actually bill me, they told me everything was okay and the insurance company was paying When they would call me and offer supplies, they assured me that the insurance company was paying for them and I was entitled to the supplies Very misleading Their prices are about 50% over what I could have paid for the supplies from an online store I do not recommend anyone to purchase sevices or supplies from them