Rairdon's Dodge Chrysler Jeep of Bellingham

Complaint: [redacted] I am rejecting this response because: I guess that the fact that the salesman and mechanic both informed me that the trailer I had at the dealership; would be more than enough to tow my trailer The trailer in this case is an extra light toyhaulerNow that the vehicle is mine, it no longer can tow this light; not heavy trailer? My main complaint is that I had to put four thousand dollars into a truck that I purchased from this Dealership; (all with a week of purchase), does this sound as if there was a safety check or check of the vehicle at all; or was it just checked and lets get it off the lot I did come by the dealership last week, but it happened at one oclock in the morning Understandably no one was there My family comes first and I had hospital visit was more importantJust remember, I had to put more than four thousand dollars into this truck within the first week or so I owned the truck The first week I had the truck three days with me/five days with the shopNest I had the truck two days/shop two daysNot a truck that you would think had been check out before being sold It's not just the money, the entire dealership seems to have a lot of different ideas about being honestFrom the salesmen, finance, to the shopI just want people to know that this place of business is something they need to stay away fromSincerely, [redacted] ***

We apologize for the delay A delay with the third party who processes the gift cards occurred We have contacted the customer and are mailing a check rather than waiting for the card to arrive

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, * *** ***

We have contacted Ms***, and have an appointment with her to take another look at her vehicle. We will be providing her with a rental, and look forward to assisting her

We have agreed to replace the customer's wheels and provide them with a vehicle while the change is made

We apologize for the delay. A delay with the third party who processes the gift cards occurred. We have contacted the customer and are mailing a check rather than waiting for the card to arrive

In some cases, malfunctions will occur to a pre-owned vehicle while towing a heavy trailer for a long distance. We do perform a brake and safety check on our vehicles before they are sold, and the brakes were in safe condition as was the rest of the vehicleWe have offered assistance to our customer with the non-safety items which concern him, and he has said that he will be back in the state in less than a month. If further assistance is needed with getting lienholder information to the customer's bank, our office manager, Heather C***, will be happy to assist in this as wellAs to the insurance information, we must assume that this relates to either the service contract or GAP insurance, for which the customer has requested cancellation and a refund

We have offered to take a look at the vehicle when our customer is back in town. In the case of a used vehicle, malfunctions may occur without warning, but we are happy to assistThe paperwork given to him was correct, and had the correct lienholder listed but we are also happy to help
in any way we canA cancellation form has been sent, and we are happy to assist with this as well

Complaint: ***I am rejecting this response because: I have had my *** *** Federal Credit Union, try to get a copy of my contract that states *** *** Credit Union was the Lien holderThis was not done; due to the fact that the paperwork that the Dealership has, is not the same paperwork that I was given. Also; yesterday I received a letter from some insurance company, stating that the terms of insurance for the truck was rejected and that new terms were sent to the Dealership on my behaveI do not know anything about new terms. What new terms? I could not just drop by the Dealership to have the truck looked at; I am nearly a thousand miles awayIf I had not been broke down I would not have purchased a vehicle from this Dealership; it was a medical emergency. The brakes on the truck were just above two, and I could not trust them to get me more than a thousand miles to have the Dealership look at them. Two different shops looked at the brakes with the same results. Also, the shop stated the brakes were not very good quality. Beside that; the leaks on the heads should have been found during the CERTIFIED VEHCILE CHECKThere were leaks on both sides of the engineSo far the Dealership has made it seem that everything was small, but to take a vehicle and then have to have it in the shop three days later is just a bad vehicle. Yesterday, May 19, 2015, I receive a message from the Truck, it now needs a oil changeI would think that a simple oil change would have been part of the CERTIFIED VEHCILE CHECK, this to would have showed up. This shows me that the possibility that a check was not done at all; what else is going to go wrong this monthThis Dealership just hasn't been very honest with me.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I guess that the fact that the salesman and mechanic both informed me that the trailer I had at the dealership; would be more than enough to tow my trailer. The trailer in this case is an extra light toyhaulerNow that the vehicle is mine, it no longer can tow this light; not heavy trailer? My main complaint is that I had to put four thousand dollars into a truck that I purchased from this Dealership; (all with a week of purchase), does this sound as if there was a safety check or check of the vehicle at all; or was it just checked and lets get it off the lot. I did come by the dealership last week, but it happened at one oclock in the morning. Understandably no one was there. My family comes first and I had hospital visit was more importantJust remember, I had to put more than four thousand dollars into this truck within the first week or so I owned the truck. The first week I had the truck three days with me/five days with the shopNest I had the truck two days/shop two daysNot a truck that you would think had been check out before being sold. It's not just the money, the entire dealership seems to have a lot of different ideas about being honestFrom the salesmen, finance, to the shopI just want people to know that this place of business is something they need to stay away fromSincerely,*** ***