Rairdon's Dodge Chrysler Jeep of Bellingham

We have agreed to replace the customer's wheels and provide them with a vehicle while the change is made.

We apologize for the delay.  A delay with the third party who processes the gift cards occurred.  We have contacted the customer and are mailing a check rather than waiting for the card to arrive.

Complaint: [redacted]I am rejecting this response because: I guess that the fact that the salesman and mechanic both informed me that the trailer I had at the dealership; would be more than enough to tow my trailer.  The trailer in this case is an extra light toyhauler. Now that the vehicle is mine, it no longer can tow this light; not heavy trailer?  My main complaint is that I had to put four thousand dollars into a truck that I purchased from this Dealership; (all with a week of purchase), does this sound as if there was a safety check or check of the vehicle at all; or was it just checked and lets get it off the lot.  I did come by the dealership last week, but it happened at one oclock in the morning.  Understandably no one was there.  My family comes first and I had hospital visit was more important. Just remember, I had to put more than four thousand dollars into this truck within the first week or so I owned the truck.  The first week I had the truck three days with me/five days with the shop. Nest I had the truck two days/shop two days. Not a truck that you would think had been check out before being sold.  It's not just the money, the entire dealership seems to have a lot of different ideas about being honest. From the salesmen, finance, to the shop. I just want people to know that this place of business is something they need to stay away from. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have had my [redacted] Federal Credit Union, try to get a copy of my contract that states [redacted] Credit Union was the Lien holder. This was not done; due to the fact that the paperwork that the Dealership has, is not the same paperwork that I was given.  Also; yesterday I received a letter from some insurance company, stating that the terms of insurance for the 2010 truck was rejected and that new terms were sent to the Dealership on my behave. I do not know anything about new terms.  What new terms?  I could not just drop by the Dealership to have the truck looked at; I am nearly a thousand miles away. If I had not been broke down I would not have purchased a vehicle from this Dealership; it was a medical emergency.  The brakes on the truck were just above two, and I could not trust them to get me more than a thousand miles to have the Dealership look at them.  Two different shops looked at the brakes with the same results.  Also, the shop stated the brakes were not very good quality.  Beside that; the leaks on the heads should have been found during the CERTIFIED VEHCILE CHECK. There were leaks on both sides of the engine. So far the Dealership has made it seem that everything was small, but to take a vehicle and then have to have it in the shop three days later is just a bad vehicle.  Yesterday, May 19, 2015, I receive a message from the Truck, it now needs a oil change. I would think that a simple oil change would have been part of the   CERTIFIED VEHCILE CHECK, this to would have showed up.  This shows me that the possibility that a check was not done at all; what else is going to go wrong this month. This Dealership just hasn't been very honest with me.Sincerely,[redacted]