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Raise Marketplace Inc

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Reviews Raise Marketplace Inc

Raise Marketplace Inc Reviews (966)

Using them for physical gifts cards is horrible. I ordered four cards for [redacted]. Received three in a couple of weeks, but after waiting a month, I contacted them and was told I'd get a refund. Ordered another one, over a week later, I got an email telling me that there was a problem with the order and I'd get a refund. Ordered another one, hoping that I'd finally be able to go to [redacted] and get my items. Waited over a week, went to [redacted] with my four cards. Two of them from the original order worked. Another from the original order wouldn't read. And the last one for which I had to try three time to get, had a zero balance on it. Called up support and they told me that I now have to go back to [redacted] (an hour drive) and get a transaction history on the two cards. How am I supposed to do that when one of the cards won't even get read by them? Absolutely disgusting customer service.

After receiving and reviewing Revdex.com complaint number
font-family: 'Proxima Nova'; background-color: rgb(255, 255, 255);">[redacted] and the corresponding order number, it appears that the customer has already been offered the requested resolution.
On January 16, 2016 the cutomer made a purchase on Raise.com for a [redacted] gift card with a value of $150.00 for a purcahse price of $112.50. The customer contacted Raise Member Service on May 11, 2016 and expressed to the serving agent that the gift card had a $0 balance and could not be redeemed. The order was forwarded to the Gift Card Support Team for further review as the customer contacted us outside of the 100 Day Money-Back Guarantee period.
The Gift Card Support Team determined on May 12, 2016 that the [redacted] gift card would be refunded for the full purchase price of $112.50, and the customer was notified on May 12, 2016 via email.
Overall, we are pleased to have resolved this issue for the customer and look forward to serving him again in the future.

After receiving Revdex.com complaint number [redacted], we were able to review the issue at hand and offer a solution to the customer.On March 13, 2017, the customer listed a [redacted] Airlines for sale on Raise with a value of $600.00 and a purchase price of $585.00. Typically, cards listed on Raise are...

officially active on the marketplace within 24 hours but may be subject to further verification. Because this gift card was a travel card (any card associated with hotel stays, airline travel, cruises, etc.), Raise has an internal policy stating the card must be active and/or held for 45 days before we are able to officially list it on our marketplace.This card was officially live on the marketplace on April 27, 2017. This card sold on the same day in Raise Order Number [redacted]. The funds were made available for the seller to request as soon as the order was processed.On April 28, 2017, the buyer of this card contacted Raise via email stating that they were unable to redeem this card as it was showing as invalid. A supporting agent from our Member Services team responded on May 1, 2017, and proceeded with a refund as the card was showing a zero balance and the buyer was having troubles redeeming. Our 1 Year Money-Back Guarantee protects buyers in the event they experience troubles with an inactive card or a card that shows an inaccurate balance.The seller of this card contacted Raise that same date via email expressing that this gift card was valid and that the buyer redeemed the card. When a refund is processed for the buyer, an email gets sent to the seller of the card informing them of a debit to their seller account as well as an email address that they can contact if they felt that this was done in error. The customer also called into Raise that night and a supporting agent informed the customer that this was would be sent to our Gift Card Support Team for further review. They would be able to look into this case further and find out who used the card in order to properly resolve the case. Typically, this process takes between 5-7 business days.Unfortunately, a follow up email was not sent to the customer with this information so any emails that were sent by the customer were automatically assigned to the Member Services queue, and not the direct supporting agent. When the customer emailed in on May 2, 2017 and May 5, 2017, our Member Services team was unable to respond in a timely matter. After further review from our Gift Card Support Team, they have determined that this card was indeed redeemed by the buyer. Because of this, the seller debit was reversed and the funds for selling this card were returned back to the seller’s account. An email was sent from our Gift Card Support Team to the customer informing them of this on May 5, 2017. The seller has requested payment for this card on May 6, 2017 in the form of physical check. This check should be delivered within 3-14 business days.We’d like to sincerely apologize to the customer for the inconvenience this card has caused. We are actively working on improving our response time as we understand the communication between our Member Services team and our members is a very important aspect of our business, and creating the best possible member experience on Raise. At this time, we would like to consider this case resolved as the customer has requested their funds and no further action is required on their behalf. We welcome any follow up questions via email at [redacted].

Complaint: 11126011
I am rejecting this response because:  I was not satisfied with company's response to selling me a fraudulent gift card.  I was unable to use the card to make the purchase I was intending to make at the time, and ended up overspending due to the lack of the card.  Furthermore I had to spend a significant amount of on the phone with the representatives of this company just to get my money back.  Fraud should not be subject to any 100 day guarantee, selling fraudulent items should not result in any hassle for the customer.  I am very dissatisfied with this company after using their services and spending thousands of dollars with them.  All consumers should be made aware that there is a likelihood of them being on the other end of a fraudulent transaction while dealing with this company, and they should know that this company will not go out of it's way to resolve any issues stemming from such transactions.
Sincerely,
Peter [redacted]

After receiving Revdex.com complaint number [redacted], we were able to review the complaint and the orders it references.The customer purchased three [redacted] gift cards on December 13, 2015 across two different orders on Raise.com. [redacted] had a policy change in early January 2016 regarding the way that they...

accept eGift vouchers for gift card redemption. The cards in this customer’s orders were all affected by this change. When notified about this change, Raise attempted to have sellers send the physical versions of these gift cards to the customers affected so they would still be able to utilize their savings. Unfortunately, not all of the sellers were able to send out the physical cards and some buyers were unable to redeem the gift cards the way they had intended.In this specific case, the customer contacted Raise Member Services on January 18, 2016 and notified the serving agent that the gift cards would not work and that there was probably a full balance on them all. At that time, the serving agent reached out to the sellers to make sure that the gift cards could be sent to the customer. When the sellers could not confirm shipment on the gift cards, the orders were escalated to the Gift Card Support Team for further review, for a resolution, due to the high value of the orders.Regrettably, the Gift Card Support Team was unable to respond in a timely manner and the customer filed a dispute on the orders. Raise is unable to refund a purchase when a dispute has been filed, so we did have to wait until the dispute had been removed before a refund can be completed for the customer. During review by the Gift Card Support Team they were able to determine that the customer had been able to use some of the gift card in the voucher format before the policy change occurred, so a refund was processed for what was not used by the customer in voucher format. We understand that this an absolutely unacceptable time frame for a customer to wait and are working to improve response time for the Gift Card Support Team. It is always our mission to learn from every customer experience and use it to improve the way our marketplace works. We would like to extend our deepest apologies for the inconvenience that this customer faced with these orders and would like to consider the issue resolved at this time. We look forward to better serving them again in the future.

After reviewing Revdex.com complaint number [redacted] and the corresponding order number with the Gift Card Support Team, it appears that the current resolution is warranted.The Gift Card Support Team has been in contact with the Disney brand and were able to confirm that two orders, equalling the total of the gift card amount, were placed on [redacted] through the email address, [redacted], which is also associated with the customer’s Raise account. The first order was placed on April 20, 2016, order number [redacted] for a total of $62.19 and the second order placed used the gift card for $36.17 on August 1, 2016, order number [redacted]Given this information, we are unable to provide the customer with a refund or replacement card per the terms of the Raise Guarantee. If this customer has further questions or would like to provide any further information, we encourage the customer to reach out to us at [redacted]At this time we would like to consider the issue resolved and look forward to better serving the customer in the future.

We were able to further review Revdex.com complaint number [redacted] as well as the customer’s order and Raise account. The order [redacted] was placed on May 5, 2015 and contained one [redacted] gift card valued at $250. The customer paid $200 for this gift card. On January 13, 2016, the customer called our...

Member Services department to let us know that he was unable to use the full amount on this card. According to her, he was able to use about $95 of the gift card, not too long after she purchased the gift card. Unfortunately, this order fell well outside our 100 Day Guarantee. For this reason, we are unable to submit a refund. Our 100 Day Guarantee states that your purchase price will be protected if an issue should arise within the first 100 days after your order is placed. For this reason, we encourage our members to use their gift cards within this time frame.We regret that a follow up email was not sent in a more timely manner, causing our customer to wait for answers. We have been working diligently to ensure that communication is efficient and transparent with our members. A credit of $20 has been added to this customer’s Raise account, which will automatically apply to their next order. We hope to be able to serve this customer again in the future and urge them to call Member Services at [redacted] if they have any further questions.

After receiving complaint number [redacted] we were able to further review this case and the payment...

involved.
On August 27, 2015, the customer listed a [redacted] gift card for sale on the Raise marketplace.  This gift card sold on August 29, and the customer’s earnings were $20.00 for this sale.  To receive payment, a seller must request payment via [redacted] ACH direct deposit to his or her bank account, or a physical check.  The physical check option would be paid to the name and address on the credit card used to verify a seller’s account.  This verification is a mandatory process completed at the time a seller lists a gift card on Raise.com.
At the time of this customer’s seller verification, the credit card used for verification was in the name of someone other than the seller..  He proceeded to request a physical check on August 30, which was made out to the name on the aforementioned credit card.  This check was sent out via [redacted] three business days later.  
The customer emailed Raise Member Services on October 9, 2015, stating that he has not received his check in the mail.  Our Seller Support team reached back out to him, confirming the address to which the check was sent.  After confirming the correct address and that this check had not yet been cashed, our Accounting team was able to cancel payment.  It was suggested to the customer to take advantage of a quicker, more convenient method of payout.  After several days, the customer had not entered banking or [redacted] information.  He was informed that we would proceed with sending another physical check to ensure that he was paid for the card sold on the site two months prior.
The second physical check was sent out the following day using the same information as the first attempt.  The customer emailed Raise on November 25 that he had yet to receive his check.  In accordance with Raise policy, we must wait 45 days before a check is considered lost in the mail and cancelled.
On January 12, 2016, our Accounting team was able to confirm that the second check had not been cashed.  The customer was informed that either a [redacted] shipping issue or the name in which the payment was issued was preventing him from receiving this check.  The customer was again urged to choose another method of payout, as we would not be able to issue another check after the two failed delivery attempts.  We would like to thank the customer for connecting his [redacted] account for more immediate payment.  He was informed that his second check payment has been cancelled, and that the funds would be available immediately within his Raise account for re-request.  Shortly after, we received the customer’s payout request.  This transaction has been approved, and will be accessible in the customer’s [redacted] account within 24 hours.
We would like to offer a sincere apology for the length of time it took for the customer to be paid for his sale.  Overall we are pleased to have resolved this issue for the customer and look forward to serving him again in the future.

At this time, we are unfortunately unable to continue reviewing complaint number 10997097.
On January 4th, 2016, the customer filed a dispute for Order R370695256 with his financial institution. Due to this dispute, we will no longer be able to provide a refund for this order.  The customer’s refund will now be processed and provided by his credit card company.  We would like to suggest that if the customer should have any more questions regarding his refund, to please contact his credit card company for further support or information.
We apologize for the inconvenience this may have caused.

After receiving Revdex.com complaint number [redacted] we were able to review the order in question, and at this time a resolution has already been provided. On January 22, 2016 the customer placed an order on Raise.com for five Taco Bell physical gift cards. Each of the gift cards held a value of $150 and...

were purchased for $104.85. A total of $524.25 was charged to the customer’s credit card.The customer reached out to Raise Member Services via email on February 2, 2016 and stated that the gift cards did not have balances. At this time the order was escalated to the Gift Card Support Team due to the volume of gift cards in the order. The customer was notified that the order had been sent to review and would hear back shortly.It was determined that the member was unable to use the balances of the gift cards, but regrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved and the customer was notified via email on March 5, 2016. At this time the customer has received an email confirmation that the full refund of $524.25 has been returned to their original payment method and those funds will be seen within 1-3 business days.We understand that this is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response times for the Gift Card Support Team. We appreciate the customer’s patience while we resolved this matter and would like to consider this issue resolved at this time. We look forward to serving the customer again in the future.

After receiving and reviewing Revdex.com complaint number
14.6667px; font-family: Arial; background-color: rgb(255, 255, 255);">[redacted] and the corresponding order number, it appears that the current resolution is warranted.
On July 5, 2015 the customer purchased a [redacted] Cinemas gift card from Raise.com with a value of $100.00 for a purchase price of $85.82, which the customer paid $81.53 for after a promo code was applied. The customer then contacted Raise Member Services on July 11, 2016 and expressed to the serving agent that the gift card did not have a balance when he attempted to redeem. At that time the serving agent notified the customer that the order fell outside of the 100 Day Money-Back Guarantee so a refund could not be applied. The customer then spoke with a supervisor in our Member Services Team who also reiterated the same information.
Before a gift card is processed into an order on Raise, the card balance and validity are confirmed through at least two different verification checks. At minimum, one check is run before the gift card enters the marketplace and the second before the card is processed into the customer’s order. Gift cards sold on the Raise marketplace do not have an expiration date, while the Raise Guarantee does only guarantee a refund for the purchase price for the first 100 days after the date of purchase.
Once a gift card is processed into a customer’s order, Raise does not go back and periodically recheck the gift card. If a customer brings a fully processed gift card back to the attention of Raise, at that time another verification check will be done. In the instance that this problem is brought to light during the Raise Guarantee time frame, the purchase price is fully covered. In cases when the order is brought to Raise attention outside of the guarantee period, unfortunately, the purchase is not longer covered and no refund can be offered.
We would like to sincerely apologize for this inconvenience as the order falls so far outside of the Raise Guarantee that no further action can be taken on the order.

Complaint[redacted]
I am rejecting this response because:
Raise has made no effort to abide by the guarantee they state very prominently on your website.  The guarantee specifically states that it will cover the cost of the gift card.  At this point, I don't think there is really anything more to discuss.  You are living up to the promise you made.  This is a lesson learned for me, I will simply not use your site anymore and we can go on with our lives.  That being said, just because you repeat the same falsehood over and over does not mean that I have to accept it.  I realize Raise in it business to make money, I just wish they would be honest in their dealings.
 
 
Sincerely,
[redacted]

After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the customer has been provided the requested resolution.On May 2, 2016 the customer made a purchase on Raise.com for 11 [redacted] gift cards. The customer contacted Raise Member Services on...

May 20, 2016 and expressed to the serving agent that not all of the gift cards arrived. At this time, the serving agent refunded the member for the gift cards that had not arrived. One gift card was refunded that the customer had, in fact, received, so that purchase was recharged, but once the customer went to redeem the gift card and was told it had a $0 balance, the customer was again refunded for the gift card once it had been received in the office. At this time, the customer has been refunded for all six of the [redacted] gift cards reported to have an issue, for a total refund amount of $1199.80. The last refund was completed as of June 8, 2016 and the customer should see the funds returned to her original payment source in 1-3 business days. We would like to sincerely apologize for the length of time that it took for the customer to receive her final resolution and look forward to better serving her again in the future.

Complaint: [redacted]
I am rejecting this response because: raise.com didn't do any investigation on why I cannot use those egift cards. The egift cards I bought but not used should have the balance when I bought from raise. However the balance is 0 though I don't use them. [redacted] and [redacted] could provide the gift card transaction information to track who use those cards. Raise.com did NOTHING to help their customers. I would request raise.com to do full investigation on those gift cards. 
Sincerely,
[redacted]

After receiving Revdex.com complaint number [redacted], we were able to review the orders in question.
id="docs-internal-guid-d2902f4e-386f-e637-d2da-c8f033851d66">Order [redacted], placed on January 23, 2016, included a [redacted] eGift card with a value of $100. A total of $80 was charged to the customer’s credit card. The customer contacted Raise on February 18, 2016 in regards to this order noting that he had not previously used the [redacted] gift card and it had a $0 balance when he attempted to redeem it in the restaurant. This inquiry was responded to on February 22, 2016 with a full refund of the purchase price $80 as the gift card was determined as having a $0 balance.
Order [redacted], placed on January 25, 2016, included four [redacted] Bread eGift cards each with a value of $50. A total of $168.00 was charged to the customer’s credit card. The customer contacted Raise on February 4, 2016 in regards to this order noting that he had only been able to use about $10 of  gift card and the other three remained unused by him, but were all then reflecting a $0 balance.
Regrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved as of March 2, 2016. Three of the gift cards were refunded in full as they had remained unused by the customer, and the customer received a partial refund for the gift card that he had been able to redeem for a portion. This partial refund was calculated but subtracting that amount used by the customer from the value of the gift card and the percentage of savings the member received on the original purchase price was applied to the new value to determine the new purchase price. The partial refund for the specific gift card totaled $33.60 and the full refund total on the order was $168.
We understand that it is not acceptable for a customer to wait weeks to be refunded after an initial inquiry. We are actively working to bring our response time back down to standards found more acceptable. We apologize for the inconvenience.  Overall, we are pleased to have resolved this issue for the customer and look forward to serving him again in the future.Tell us why here...

Complaint: [redacted]
I am rejecting this response because: 
As stated in Raise's response, my complaint was acknowledged and validated by Raise (additional documents or attachment aren't required).
Raise failed to address my issue. 
My primary issue doesn't have anything to do with the100 Day Guarantee Policy.  I understand this policy and concur with the policy.  My complaint is that a "merchandise credit card" was sold  as a Gift Card which lead me to believe that the Gift Card will never expire or a policy change could occur. 
Raise falsely identified and sold a merchandise credit card as a Gift Card.  Lowes Gift Card policy hasn't changed, since I purchased this card.  Lowes suspected fraudulent activity in the merchandise credit card area, and consequently they changed their policy regarding the merchandise credit card.  I had no idea that I had purchased or was holding a merchandise credit card number, until I tried to redeem the balance.  Raise acknowledges in their response that they didn't make any distinction between merchandise credit card vs Gift Card,  since the difference will not affect the member’s purchasing experience or redemption method.  As we now know the difference between the merchandise credit card vs a Gift Card is huge, and Lowes is making a distinction between the two.  As a customer, I would never purchased a merchandise credit card. 
I made numerous attempts to resolve this matter via e-mail without any success.  My e-mails went unanswered.  I then tried to get a resolution via telephone, and I was offended by Raise's $5 promotional code offer.  Then I decided to seek Revdex.com complaint process in hopes of highlighting this issue as a warning to others, and in hopes of obtaining a  proper resolution.  Although the refund amount is only $17.95, I believe a business shouldn't advertise a merchandise credit card as a gift card, and when the situation  gets exposed they leave the customer holding the bag.  Raise needs to make this right, and I would appreciate the $17.95 refund
Sincerely,
Eva Silva

After receiving Revdex.com complaint number
background-color: rgb(255, 255, 255);">[redacted], we were able to review the order in question.
On November 01, 2015, the customer placed an order on Raise.com for twenty [redacted] eGift cards. The three gift cards that the customer inquired about were all purchased with a value of $100 at a purchase price of $99. For the entire order the customer paid a purchase price of $1881.04 which was paid for by credit card.
The customer contacted Raise Member Services via phone on February 6, 2016 and notified the serving agent that he was having trouble with three of the eGift cards in the order. The customer was reached out to again by the serving agent and it was requested that he send in images of the error messages, which the customer did quickly, and for that we are very appreciative. Due to the volume of the inquiry the order was then sent to be reviewed by the Gift Card Support Team.
Regrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry currently has not been resolved. The customer did however issue a dispute on this order as of March 3, 2016. Because a dispute was filed, going forward the inquiry will be resolved between the customer’s credit card company and our payment processor.  
We sincerely apologize for the delay that the customer has experienced and look forward to serving him again in the future.

Complaint: [redacted]
I am rejecting this response because:I do not think offering $75 for a $365 gift card is an adequate solution. There are several complaints of this same nature made about this company. I think the company is aware of the fraudulent use of the gift cards they sell and should accept responsibility. I also question of the company itself is reselling the gift card numbers after their 100 day policy. Money from gift cards doesn't just disappear and that is exactly what is happening way to often with gift cards purchased from Raise. 
Sincerely,
[redacted]

After receiving Revdex.com complaint number [redacted] we again reviewed the order and are, unfortunately, unable offer a different resolution.At this time, Raise has fully refunded the purchase to the customer and confirmed that the transaction returned to the customer’s account was successful. When the customer contacted Raise the first time on April 8, 2016, before placing his order, he did ask questions about using Raise gift cards outside of the United States, at which time, the serving agent did answer all of the customer’s questions. While Raise does express that we are unable to process transactions outside of the United States, we understand that this specific instance was unfortunate. We would like to apologize for any confusion or inconvenience this may have caused and consider the issue resolved at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

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Address: 11 E Madison St Fl 4, Chicago, Illinois, United States, 60602-4574

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