RaiseRight Reviews (%countItem)
RaiseRight Rating
Address: PO Box 8158, Grand Rapids, Michigan, United States, 49518-8158
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Address: PO Box 8158, Grand Rapids, Michigan, United States, 49518-8158
Phone: |
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Shop with Scrip lied to me about their capabilities and didn't have appropriate disclaimers on their website.
I purchased my first order of Shop with Scrip gift cards through my son's school. Three days after receiving the cards, $425 of the cards were stolen (or lost but very likely stolen) from my purse. When I went to the school coordinator about it, Shop with Scrip told her they could only deactivate one card from the Gap. The school coordinator was working on narrowing down which serial numbers were issued to me for the *** N *** cards totaling $300 but Shop with Scrip said said that *** n *** wouldn't deactivate or devalue the cards. I didn't think that was true so I called pick n save corporate and they said they just needed the serial numbers. I called back Shop with Scrip and she said that they couldn't deactivate the cards because their OWN system only showed partial serial numbers and therefore they couldn't call *** n *** because they didn't have the full numbers in their system. In addition, the Shop with Scrip website doesn't say anything on the website page about not being able to deactivate cards and nothing about registering the cards you receive. I find this practice to be VERY misleading and very advantageous for both companies involved. A card, with a serial number, should be able to be tracked in every step of the process. Who is protecting me the customer in this situation. I have no repercussions. I could file a sheriff's report, but the company's aren't doing their due diligence to provide serial numbers in every step of this transactions. The company definitely benefits if this was lost and never used. I may have learned a hard lesson in this case but more should be done to prevent this happening to others. I have proof of my order
I would like my $300 in *** n *** gift cards replaced. I shouldn't be out the money because Shop with Scrips system doesn't keep track of the full serial number.
Ms. ordered her gift cards through her school fundraising program. The cards were fulfilled in bulk directly to the school and distributed by the school to Ms. and other families who ordered the cards. Unfortunately, there were multiple *** N *** cards on the organizations order which were given out to other families. Since we are unable to narrow down the serial numbers of the three cards that Ms. received from her organization we are not able to attempt to have the cards devalued.
(The consumer indicated he/she DID NOT accept the response from the business.)
Shop with Scrip is still not addressing the fact that they do not keep full serial numbers on file. The school could narrow them down through contacting the other family and getting their list of serial numbers, but the school, and I, were both told by their representative that even if we had the others that Shop with Scrip would only be able to give *** n *** a partial number at that point and *** n *** needs a full serial number. The audit trail seems murky at best. I asked if the I.T. department had access to the full serial number, but was again told that when the cards are received from pick n save they are scanned in but the number is only recorded in part (not in full). In every business I have ever worked SOMEONE knows the full record, otherwise it wouldn't pass the audit trail test. We were doing our part but Shop with Scrip couldn't do theirs.
In response to the customers complaint, ShopWithScrip does not have any obligation to deactivate cards for customers. As previously stated, the customer was unable to provide us with the serial numbers from the order she received from her organization, making it impossible to even attempt deactivation. Further, it is up to each retailer whether they will deactivate or void cards. Based on the terms and conditions of the *** N *** card, see attached image, *** N *** will not void or deactivate cards. Gift cards are to be treated like cash and ShopWithScrip cannot be held responsible when the customer loses or has their cards stolen. Furthermore, customers agree to our supporter terms of use when registering on our website, which include the following under section 1. Participation: 'You must manage all products received and in your possession, such as gift cards, responsibly. These products have cash value and many are not replaceable. SWS is responsible for these products until they are delivered to you by a carrier designated by SWS. Upon receipt by the Organization or its representative, SWS no longer has any responsibility for such products.'.
(The consumer indicated he/she DID NOT accept the response from the business.)
I give up. They have obviously missed the point. I am not going to argue my point time after time. The bottom line was that their system has a fault and they need to fix it. It should be an obligation for them to keep serial numbers on file in FULL. We were able to narrow down which cards were mine from the order the school received, but unfortunately their system didn't keep the numbers in full. It's a shame that they are responding in such an uncooperating manner. Everyone can hide behind policy and procedure but it's the good ones that take the time to understand the issue and work with someone else to resolve it.
Direct email from complainant:
***
8:49 AM (16 minutes ago)
to Better
So the business automatically wins. Got it.
Great Lakes Scrip Center sold me a *** e-gift card that did not work on ***'s website.
While on vacation we decided to treat our son's family to ***, which is a restaurant we do not usually patronize. Since we were pressed for time we wanted to do an online order and pick it up at the store. To pay for the *** order we purchased an e-gift card from Great Lakes Scrip Center. When we went to pay for the *** order on their website it would not accept the e-gift card. We ended up having to spend an additional $65 on our debit card in addition to the $70 we spent on the e-gift card. This occurred on 2/3/2019. After multiple calls to both Great Lakes Scrip Center and the non-profit that we work with the answer from all parties was that they were not going to help us. Unfortunately since we do not normally patronize *** we now have no need for a $70 *** gift card. If we had known that the card would not work we would have never purchased it. We are simply asking for our money back for the $70 e-gift card that we purchased that did not work for what we needed.
I am asking for a refund of the $70 that I spent to buy a *** e-gift card that did not work on ***'s website.
Contact Name and Title: Emily P
Contact Phone: ***
Contact Email: ***
At this time we have worked directly with the customer to resolve their complaint and issue a refund.
(The consumer indicated he/she ACCEPTED the response from the business.)
They say they are going to refund my money.
Misled to purchase a gift card that could not be utilized as intended. Incomplete disclosures provide on their mobile site.
On Friday 02/16/2018 my husband and I were going to book our anniversary trip through Southwest.com. We went to My Scrip Wallet(GLSC's Mobile Friendly site to see if we could purchase gift cards to do so.) We located the Southwest Gift Cards. There were a series of disclosures which led me to believe I could use these at Southwest.com for any purchase. I added the gift cards to the cart so they would be there when we were ready to check out and make our purchase. Later my husband and I went on to Southwest.com organized our vacation and then went to the scrip website, selected our cart and checked out. What we failed to realize is the terms in conditions on My Scrip Wallet were incomplete and did not fully disclose that the gift cards could not be used on Southwest Vacations, this was only disclosed on their full website when you went to that specific card. I have contacted GLSC and they stated we had to resolve it with Southwest. I contacted Southwest and they stated we had to resolve it with GLSC. After several conversations a customer service rep at GLSC indicated they could have voided the cards if the payment hadn't already cleared our account. If we would have been given that option the first time we contacted them the payment wouldn't have been made yet. It wasn't taken from our account until 3 days after I had spoke with someone from GLSC. They admitted there error regarding the disclosures by updating the My Scrip Wallet with the proper disclosures as shown on their full website. However, I have copies of the disclosures that were provided to me when I added those cards to my cart and they are clearly different, they did not exclude Southwest Vacations. The disclosures were not shown when I clicked on my cart to check out so I did not see the additional disclosures on their full site. This is the result of their improper disclosures and they have threatened to charge the non-profit should the payment be rejected by my bank. This purchase was $2900 and there failure to properly disclose has tied up our funds for our anniversary trip. It is possible for the cards to be voided. GLSC should work with Southwest to void those cards and either issue us a refund or a credit to use towards alternative scrip cards.
I would like GLSC to resolve this issue and provide us with either the credit towards other scrip cards or a refund. I understand they may have to work with Southwest to do this, however that is their issue to resolve. If full disclosure was provided at the time I reviewed the cards on My Scrip Wallet and added them to my cart I would have never made the purchase.
At this time we have worked directly with Ms. to resolve her issue. We have returned the cards and a full refund has been issued.
(The consumer indicated he/she ACCEPTED the response from the business.)
Scrip has corrected this error by accepting a return of the cards and providing a full refund. The refund was provided to our organization and funds have been returned to us through them. They were very kind about the situation once the right people were informed.
My school did not receive all the gift cards we are ordered and received extras of others. We were told there are no exchanges.
I called Customer Service on 1/3/2018 to inquire about exchanging gift cards that were sent in error to my school for the gift cards we actually ordered. The representative did not understand how the gift cards were sent in error and I was told "well I don't know what to tell you" several times. She asked me to read the barcodes to her and while they were registered to our school, they were not the ones we ordered. For example, we received five extra $100 *** gift cards but needed three more $100 *** gift cards. I was also told by the representative that because they could not verify all the gift cards we received, she would not be able to help me. She was so rude to me that I eventually told her that we would just handle it on our end somehow and when I received a no response, I said goodbye and hung up.
As much as I'd like an exchange from the Great Lakes Scrip Center, I do not want to do any further business with them. I'd like to try to resell the gift cards they sent us and fulfill the parent orders on our own. It'll be a significant amount of extra work for me but I strongly feel that it will be easier than dealing with their Customer Service department. My Office Manager said she would try to call one more time but I am not confident that calling their Customer Service line will do any good.
I apologize to the customer for their unpleasant experience with our customer service department.
At this time we have worked directly with the customer to resolve their complaint and correct the problems they had with there order.
I bought a royal Caribbean scrip card that Royal Caribbean told me was useless. This company refused to return my money and charged me more fees.
I Purchased the script card for an upcoming cruise. When I called Royal Caribbean to use the card they told me that I was on able to, the card was useless. I contacted customer service at Great Lakes grip center and they told me that it did not matter that I couldn't use that I was still responsible for paying for it. I stopped payment from my bank because I did not get anything. The company then charge me the original fee plus a stop payment fee.
I want all my money refunded and I will return the unused gift card.
Dear Ms.
We are very sorry that you had a bad experience trying to redeem your Royal Caribbean e-certificate. Our Director of Operations told me that they are rather difficult to deal with if you don't follow the directions on the cert. I'm not privy to the process you tried but I understand that we have taken the product back and refunded your cost. She also told me that there were never any additional fees actually charged.
Once again, we are sorry for your inconvenience.
Sincerely - Jack S