Raising the Bar

To whom it may concern, I am writing in response to Ms [redacted] 's complaint (# [redacted] ) against myself and my company, Queen of CocktailsMs [redacted] originally reached out to me via [redacted] on February 19, She requested for a quote from Raising the Bar, the Queen of Cocktails bartending service, for her wedding reception on Saturday May 14, We also communicated via [redacted] and email, however I have attached screenshots of Ms[redacted] 's original [redacted] inquiry from February 19, I previously provided Ms [redacted] and her fiance copies of these screenshots as a reminder, yet they continue to deny themIt is my belief Ms [redacted] now denies making her original inquiry on [redacted] because my cancellation policy was clearly listed under the terms & conditions there: Cancellation PolicyAll events are "rain or shine" unless otherwise stipulatedThe client is responsible to provide an alternate indoor location in the event of inclement weatherThe client agrees to pay the full amount contracted once Raising the Bar has arrived at the event location, even if Raising the Bar cannot perform due to inclement weatherCancellation of the engagement by the client for any reason shall forfeit the depositCancellation of the engagement by the client within days of the date of engagement shall also require payment of the balance to Raising the Bar, unless the same act is re-booked by the client for a mutually agreeable date within days of the canceled dateA client canceling their engagement by telephone must also verify that cancellation in writing (via dated mail or email)If Raising the Bar or the client must cancel the engagement due to an Act of God, "Force Majeure", riot, strike, epidemic, or by the order of any public authority, this contract shall become null and void, and both parties shall have no further legal recourse against each otherAs shown on the attached [redacted] inquiry, Ms [redacted] 's original budget was $500-$Since our first communication, Ms [redacted] sent a follow up inquiry via [redacted] in which she changed the date to Friday May 13, Later on she extended the hours of service but proceeded to drastically lower her budgetDuring this time she was sent general pricing quotes, but a service package was never selected and a contract was not establishedDeposits are now and always have been non-refundable unless otherwise noted in a client's contractWhile I recently updated the policy to appear in a more prominent place on my company website, it has always been available thereI am sorry Ms [redacted] and her fiance can no longer afford my services, however the policy is clear and fairI ceased all communications with Ms [redacted] and her fiance after they emailed me with threats of publicly filing complaints against myself and my business.I went above and beyond to accommodate Ms [redacted] 's budgetary issue, including but not limited to: offering event planning assistance at a discounted rate; giving her the option to supply many items herself instead of through my company as is usually required; creating different customized service packages for her to select from, each designed specifically for her eventUltimately, Ms [redacted] 's inability to finalize a timeline for the event and her refusal to select a service package prevented me from completing the contract and providing a total package price before she sent a deposit.There have been many emails with various pricing options exchanged besides the Nov 1st email Ms [redacted] cites in her complaintMs [redacted] sent the deposit on her own accord and without selecting a service package, which prevented us from having a contract in placeShe continued to ignore my questions regarding finalizing our agreement, and then emailed me stating she would no longer be using our servicesMs [redacted] states in her complaint that they first contacted me in November on [redacted] I have attached screenshots of Ms [redacted] 's original inquiry from February 19, on [redacted] ***These images prove Ms [redacted] 's claim I am "fabricating" when they first contacted me to be false, and therefore demonstrate her statement is unreliableCombined with the [redacted] cancellation policy cited above and the long standing notice of deposits being nonrefundable on my company website, I respectfully request Ms [redacted] 's complaint be deemed unfounded and false.Thank you for your attention to this matter[redacted] M [redacted] Owner/OperatorQueen of Cocktails [redacted] ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
We have only every received a screen shot claiming to be from a correspondence that never occurredWe would like a detailed list of dates, times, and the back and forth between us to "prove" that it took placeWe have never used *** and only ever been presented with a picture claiming to have been from days after our engagement and before a date or venue was in placeAll of our correspondences went through ***.com
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Unfortunately, I again, have to disagree with [redacted]. I have attempted to log into [redacted] numerous times with my two emails addresses, each time states I do not have an account with them (please see photos attached). Also, we did not become engaged until Valentines Day (February 14) of 2014. It is very unlikely that we would contact a bartender for our wedding within five days of being engaged. To support this, we did not start looking at venues until May 2014, meaning we had no idea where or when we were getting married. Attached is a snapshot of a date October 24th of this year, just below is the first time I contacted [redacted] through [redacted]. If you look  it states that our conversations had started 12 months prior to that date, October 2014. I was never given the option of service packages, just general quotes of what it would cost for what information I gave her through [redacted]. At no point and time was I told deposits were non-refundable. When browsing her webpage there was no information on her said deposits; until recently when we contacted her with this problem. Her webpage has changed since our complaint. She has stated she went above and beyond with her services, but that is not true. Many times it took her more than a week and many emails for her contact us back, each time giving an excuse. I understand that owning business is a lot of work, and requests a lot of time from the owner. Yet, to not simply inform a customer that they will get back to you is completely unacceptable. She left us hanging, so to speak. [redacted] is currently accusing my husband and I of falsifying our information, which is not the truth. Attached is what we have, it shows that I do not have a [redacted] account. I did not know of [redacted] until I saw this picture. Also, it shows when we first contacted her.  If I was informed of any non-refundable deposit I would be completely understanding of where [redacted] is coming from. There was not proper amount of information communicated to us pertaining deposits. So, I still stand by my words of requesting my money back. I had a feeling that there would be trouble since she never responded our many emails asking her is she received said deposit until we requested our money back.   Please request for whatever [redacted] thinks is not being presented to her. I have sent her many snapshots of what we have from along the way. If she still feels like we are not answering her questions, we have the answers if the questions are made clear. Regards,
[redacted]

An event planner account is not required on [redacted] to request a quote. Proof of Ms. [redacted]'s original inquiry has been provided to her multiple times. [redacted] at [redacted] will be happy to confirm Ms. [redacted] did in fact contact me via [redacted] on February 19, 2014. Any other representative there can also confirm Ms. [redacted]'s original inquiry. [redacted] representatives may be reached for this confirmation at [redacted].

To whom it may concern, I am writing in response to Ms. [redacted]'s false complaint (#[redacted]) against myself and my company, Queen of Cocktails. Ms. [redacted] originally reached out to me via [redacted] on February 19, 2014. She requested for a quote from Raising the Bar, the Queen of...

Cocktails bartending service, for her wedding reception on Saturday May 14, 2016. We also communicated via [redacted] and email, however I have attached screenshots of Ms.[redacted]'s original [redacted] inquiry from February 19, 2014. I previously provided Ms. [redacted] and her fiance copies of these screenshots as a reminder, yet they continue to deny them. It is my belief Ms. [redacted] now denies making her original inquiry on [redacted] because my cancellation policy was clearly listed under the terms & conditions there: Cancellation Policy1. All events are "rain or shine" unless otherwise stipulated. The client is responsible to provide an alternate indoor location in the event of inclement weather. The client agrees to pay the full amount contracted once Raising the Bar has arrived at the event location, even if Raising the Bar cannot perform due to inclement weather.2. Cancellation of the engagement by the client for any reason shall forfeit the deposit. Cancellation of the engagement by the client within 90 days of the date of engagement shall also require payment of the balance to Raising the Bar, unless the same act is re-booked by the client for a mutually agreeable date within 30 days of the canceled date. A client canceling their engagement by telephone must also verify that cancellation in writing (via dated mail or email).3. If Raising the Bar or the client must cancel the engagement due to an Act of God, "Force Majeure", riot, strike, epidemic, or by the order of any public authority, this contract shall become null and void, and both parties shall have no further legal recourse against each other. As shown on the attached [redacted] inquiry, Ms. [redacted]'s original budget was $500-$1000. Since our first communication, Ms. [redacted] sent a follow up inquiry via [redacted] in which she changed the date to Friday May 13, 2016. Later on she extended the hours of service but proceeded to drastically lower her budget. During this time she was sent general pricing quotes, but a service package was never selected and a contract was not established. Deposits are now and always have been non-refundable unless otherwise noted in a client's contract. While I recently updated the policy to appear in a more prominent place on my company website, it has always been available there. I am sorry Ms. [redacted] and her fiance can no longer afford my services, however the policy is clear and fair. I ceased all communications with Ms. [redacted] and her fiance after they emailed me with threats of publicly filing false complaints against myself and my business.I went above and beyond to accommodate Ms. [redacted]'s budgetary issue, including but not limited to: offering event planning assistance at a discounted rate; giving her the option to supply many items herself instead of through my company as is usually required; creating 3 different customized service packages for her to select from, each designed specifically for her event. Ultimately, Ms. [redacted]'s inability to finalize a timeline for the event and her refusal to select a service package prevented me from completing the contract and providing a total package price before she sent a deposit.There have been many emails with various pricing options exchanged besides the Nov 1st email Ms. [redacted] cites in her complaint. Ms. [redacted] sent the deposit on her own accord and without selecting a service package, which prevented us from having a contract in place. She continued to ignore my questions regarding finalizing our agreement, and then emailed me stating she would no longer be using our services. Ms. [redacted] states in her complaint that they first contacted me in November 2014 on [redacted]. I have attached screenshots of Ms. [redacted]'s original inquiry from February 19, 2014 on [redacted]. These images prove Ms. [redacted]'s claim I am "fabricating" when they first contacted me to be false, and therefore demonstrate her statement is unreliable. Combined with the [redacted] cancellation policy cited above and the long standing notice of deposits being nonrefundable on my company website, I respectfully request Ms. [redacted]'s complaint be deemed unfounded and false.Thank you for your attention to this matter.[redacted] M. [redacted]Owner/OperatorQueen of Cocktails[redacted]