Rajrang

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
There is VERY LITTLE TRUTH TO NO TRUTH in the reply provided by ***Most of the information provided can be argued (with the evidence of email/phone bills/whatsapp communication between *** and *** ***)We request *** to take responsibility and provide VERIFIED FACTS ONLY to Revdex.com or Any agency as far as this case is concernedWe have always agreed on sending the products first and then receive the refundHence, please consider *** *** *** is on the same page with ***However, AS PER ***’S DESIRE TO BORNE THE SHIPPING CHARGES BY THEIR USA OFFICE INSTEAD OF PROCESSING REIMBURSEMENT (REFERENCE EMAIL DATED MARCH **, 2015), all *** *** had been requesting is to provide Return Shipping Label or Advance Money for the Shipping Please confirm following and *** *** *** will work on shipping products back to ***’s *** *** Office1. *** *** will return PooThali Set and Kalash to Following Address: *** *** *** ***
*** *** *** *** * ***
*** *** ** *** *** 2. As soon as products are shipped, *** *** *** will scan and email receipt to *** for the Reimbursement of Shipping Charges from Minnesota, USA to New York, USA3. Along with Reimbursement of shipping charges, *** will refund the product money of total $Payment will be made to *** *** ***4. As per our previous agreed Terms and Conditions, *** *** *** is not liable for any damages during shipping to ***’s *** *** OfficeAlso, please consider, the Shipping Charges from Minnesota, USA to New York, USA can be equal or more than products totalOnce we have the confirmation on above terms and conditions, *** *** will send the return shipment Thank You, Best Regards, *** *** *** Phone : ###-###-#### Email : *** Website : ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by *** regarding complaint ID ***.Sincerely,*** ***

Review: We placed an order with [redacted]) for 7 Pooja Thali Set & 3 Kalash upon agreed conditions on January **, 2015. One of the agreed conditions was that if [redacted] receives damaged products, they shall be replaced within 7 days from the time the damage is reported. [redacted] received products on February **, 2015 & same day the quality check reports with damaged products pictures were submitted to [redacted] thru email. No replacements were processed from [redacted]. The matter was delayed until [redacted] indicated [redacted] for potential Revdex.com complaint launch on date March **, 2015. [redacted] agreed to refund [redacted] money for 7 Pooja Thali Set & 1 Kalash on new agreed conditions where [redacted] needed to send the products to their US Office location. [redacted]. wanted their US Office to borne the money for shipping. For that [redacted] needed a Return Shipping Label [redacted]ted from their USA Office. Even after continuous efforts from [redacted]. has not provided any Shipping labels. Now, [redacted]. is asking [redacted] to return products to their USA office at our cost, stating that [redacted]. will refund money for shipping charges once products are received at their USA office. [redacted] feels that the matter has been delayed unnecessary & not acted upon as priority. No proactive actions are taken from [redacted]. to resolve this matter. The entire experience on how this order is being handled by [redacted]., [redacted] is unsure that [redacted]. will refund money for Products and shipping charges once products are received at their USA office. With this [redacted] seeks Revdex.com to intervene & assist us in expediting this matter to receive the refund of 7 Pooja Thali Set, 1 Kalash and any associated charges as per the agreed terms and conditions with [redacted].Desired Settlement: Full/At Least Partial (Half) payment and Full payment of Shipping Charges to send products to their US office prior to returning products. Remaining payment in one or at least two business days from the time they receive scanned return receipt from us or their US office receives the products whichever is earliest. If remaining payment is not processed in next one or two business days, 3% additional charges per day on remaining payment.

Business

Response:

This letter is in acknowledgment to the letter we received from Revdex.com on behalf of [redacted] The complaint was assigned ID [redacted]CASE DETAILS:Chirayu from [redacted] placed an order with [redacted] on Feb *, 2015. The order details are given below: ORDER ID:[redacted] ProductDetails: 7 Pooja Thali & 3 Kalash along with the 2 small Pooja bowl which were sent as a replacement of the previously ordered items.We received a payment of $267.20 against this order via [redacted] invoice no. [redacted] on Feb **2015. After the goods were delivered to the client, he emailed us that thearticles received were broken in transit. Although, this matter has not beeninvestigated further with the shipping carrier, we stuck by our 7-dayreplacement policy and advised the client to choose between two options: 1. Refund 100 % amount on returning 100 % articles.2. Replacement of damaged articles. The customer agreed to return 90% of the articles and asked for a refund for those items. At[redacted], our policies have always been clear that we do not refund theamount until we receive the goods. Our policy also states that, the returnitems are shipped at the expense of the customer. This was communicated to thecustomer and we asked them to ship the goods to an address in New York.The customer asked us to [redacted]te the shipping label, however that was not possible, so weagreed to pay the shipping charges once we received the scanned copy of thebill and the tracking details from the customer. The client was stubborn aboutpaying for the shipping fees and has stopped further communication with us. Wehave tried to reach the client on numerous occasions but have failed. We would like to clarify that as far as we know, no business refunds the amount to the clientuntil the goods are received. The customer has then gone on and filed a case against us with Revdex.com and also on [redacted] Claim– no. [redacted]Our response to the case on [redacted] remains the same, which we have agreed to refund the entireamount to the client as long as we receive our goods back. CustomerDesired Settlement:Full/at leastpartial (Half) payment of shipping charges to send products to their USA officeprior to returning products. Remaining payment in 1 or at least 2 business daysfrom the time they receive the scanned return receipt from us or US officereceive the product whichever is earliest. If remaining payment is notprocessed in next 1 or 2 business days 3% additional charges per day onremaining payment. [redacted]Desired Settlement:[redacted] has agreed to refund the amount of the client. We have from day one agreed to paythe shipping fee along with refund. We will do so once we receive the items,however, we cannot [redacted]te a shipping label. We will reimburse the buyer. Oncewe have received the goods, we will process the refund.P.S: [redacted] is a brand child of [redacted]., which is an Indian origin firm. Please send all further communication to our address in India which is provided below. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have There is VERY LITTLE TRUTH TO NO TRUTH in the reply provided by [redacted]. Most of the information provided can be argued (with the evidence of email/phone bills/whatsapp communication between [redacted] and [redacted]). We request [redacted] to take responsibility and provide VERIFIED FACTS ONLY to Revdex.com or Any agency as far as this case is concerned. We have always agreed on sending the products first and then receive the refund. Hence, please consider [redacted] is on the same page with [redacted]. However, AS PER [redacted]’S DESIRE TO BORNE THE SHIPPING CHARGES BY THEIR USA OFFICE INSTEAD OF PROCESSING REIMBURSEMENT (REFERENCE EMAIL DATED MARCH **, 2015), all [redacted] had been requesting is to provide Return Shipping Label or Advance Money for the Shipping. Please confirm following and [redacted] will work on shipping products back to [redacted]’s [redacted] Office. 1. [redacted] will return 7 Pooja Thali Set and 1 Kalash to Following Address: [redacted] 2. As soon as products are shipped, [redacted] will scan and email receipt to [redacted] for the Reimbursement of Shipping Charges from Minnesota, USA to New York, USA. 3. Along with Reimbursement of shipping charges, [redacted] will refund the product money of total $245.40. Payment will be made to [redacted]. 4. As per our previous agreed Terms and Conditions, [redacted] is not liable for any damages during shipping to [redacted]’s [redacted] Office. Also, please consider, the Shipping Charges from Minnesota, USA to New York, USA can be equal or more than products total. Once we have the confirmation on above terms and conditions, [redacted] will send the return shipment. Thank You, Best Regards, [redacted] Phone : ###-###-#### Email : [redacted] Website : [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by [redacted] regarding complaint ID [redacted].Sincerely,[redacted]