Initial Business Response /* (1000, 5, 2017/05/11) */
Contact Name and Title: ** *** Cust.Serv.Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lakotatrailers.com
May 11,
Revdex.com Of Northern Indiana
Parnell Ave
Fort Wayne IN
RE: Case, XXXXXXXX
Dear ***
***
Thank you for your letter addressed to *** ***Your letter was forwarded to me as the customer's concerns fall within my area of responsibility
Yes, the customer contacted us approximately two (2) weeks after he purchased the trailer, regarding possible hail damage to the roofHe indicated he wanted it noted in the file and we did as requested
Over a year into ownership of the trailer the customer indicated he wanted compensation for the alleged hail damageIt was explained to him we have dozens of trailers on our property at all times and there had been no other complaints of hail damage to trailer roofs so it was likely it did not occur here at the factoryThe trailer was on the selling dealer's lot in Iowa for approximately six (6) months
After several requests by the customer for compensation we spoke to the selling dealer on his behalfTogether, with the selling dealer, although this is not a warranty defect, we decided, in the spirit of customer satisfaction, with no obligation to do so whatsoever, we would offer a sum of three thousand ($3,000.00) as a goodwill gestureThe customer declined our offer; therefore, we suggested contacting his insurance agent for coverage of replacement
Sadly, due to concerning comments made by the customer it has become necessary that communications be conducted in writingThis is in everyones best interestWe are available by e-mail and respond as quickly as possible to any customer concerns via e-mail
With regard to any warranty repairs necessary, Lakota will honor its published limited warranty to the fullest extentWe have shipped parts and spoken with a local repair facility that is willing to complete any warrantable repairs needed and all of this has been communicated to the customer
Sincerely,
** ***
Initial Consumer Rebuttal /* (3000, 12, 2017/05/24) */
Unfortunately I was unable to respond to the companies response to my complaint within the day period as I didn't realize I only had days.I did hear from Lakota the same day the complaint was filed and did take the trailer in for service so I thought I would see how the service went before I got back to Revdex.com which as it turns out may have been a mistakeI would like to ask that the case be reopened because I am far less than satisfied with what has been done to resolve the issues up to this pointBecause out of a list of approxto service and warranty items presented when the trailer was taken in for repair only items were addressed at all, and of those, have been repaired while remains unresolved and unexplainedof the items that was repaired failed again the first time the trailer was used after being repairedThese are the things that caused me to file the complaint in the first place, so ask you to please reopen this case
Thank You, *** ***
Dimension Properties (“Dimension”) is a property management company that managesresidential homes and apartment on behalf of landlords seeking to rent out the property,including handling tenant applications and placement, collecting rent and utilities, maintenance,and other duties required and
expected of landlordsIn this case, Dimension had advertised on itswebsite and Craigslist.com an apartment in Enumclaw, Washington
Dimension first came into contact with Customer on August 16, when Dimension receivedtheir online rental applicationCustomer, along with Tenant A and Tenant B, whose onlineapplications had been received prior on August and August 16, respectively, wereseeking to rent the apartment in Enumclaw with a desired move in date of August 25, 2016.On August 16, 2016, Customer and Tenant B came by the Dimension Properties office to findout if their applications were approvedTheir applications were approved and, after someconfusion on the size of the holding deposit, Customer signed a Holding Deposit Agreement and paid a $deposit in a money order to that effect that would be put towards the security depositafter possession of the apartment by Customer and her co-tenants
Dimension drafted a lease agreement specifying a modate of September 1, Theagreement was sent electronically via Docusign to the email addresses specified by Customer,Tenant A, and Tenant B on August 23, Tenant A and Tenant B signed on August 23, 2016.The email provided by Customer, which appears to slightly differ from Customer’s contact infoprovided by Revdex.com, bounced backAs of September 6, 2016, Customer has not signed the leaseagreement
At the time of drafting, Dimension reasonably believed the Enumclaw apartment would bevacant for Customer, Tenant A, and Tenant B to reside in on September 1, However, theprior tenant of the Enumclaw apartment was not vacating as they agreed to, which meant theapartment would not be available on September 1, as specifiedAs Dimension was awareof Customer, Tenant A, and Tenant B’s situation moving out of their prior residences,Dimension attempted and succeeded in securing an alternative residence in Kent that was vacantand ready to move in immediatelyDimension made a preliminary offer of the Kent House onAugust 25, in text messages to Tenant A, specifying they would be able to move inimmediately without having to pay any rent for the month of August and with a discounted rentfor the term of the leaseTenant A declined the offer on behalf of himself, Customer, and TenantB and requested an in-person meeting later that day
Customer, Tenant A, and Tenant B arrived later that day and discussed the situation regardingthe propertyDimension restated their offer for the other property, as well offering them a fullrefund of all funds paid so far, including the holding deposit and application fees, to discontinuethe lease agreementCustomer and Tenant B declined both propositions at the time.On September 5, 2016, Tenant A and Tenant B arrived at the Dimension Properties office andreceived a refund of the moneys the three of them had paid up until that point, as well as anadditional $to cover storage costsIt is our understanding that this has resolved the issuesbetween Dimension and the Customer, Tenant A, and Tenant B
Dimension Properties understands that this situation was not ideal and that the Customer and herco-tenants were upset at the situationDimension, however, maintains that it was acting in goodfaith throughout the process and has done nothing wrongRegardless, we understand thefrustrations that Customer, Tenant A, and Tenant B are experiencing and made our office openon Labor Day so that they could pick up their refund as offered on August 25, AsDimension have gone far beyond what is normally expected of property management companies,we hope that this is an excellent demonstration of Dimension Properties commitment to qualitylandlord-tenant services
Initial Business Response /* (1000, 5, 2017/05/11) */
Contact Name and Title: ** *** Cust.Serv.Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lakotatrailers.com
May 11,
Revdex.com Of Northern Indiana
Parnell Ave
Fort Wayne IN
RE: Case, XXXXXXXX
Dear ***
***
Thank you for your letter addressed to *** ***Your letter was forwarded to me as the customer's concerns fall within my area of responsibility
Yes, the customer contacted us approximately two (2) weeks after he purchased the trailer, regarding possible hail damage to the roofHe indicated he wanted it noted in the file and we did as requested
Over a year into ownership of the trailer the customer indicated he wanted compensation for the alleged hail damageIt was explained to him we have dozens of trailers on our property at all times and there had been no other complaints of hail damage to trailer roofs so it was likely it did not occur here at the factoryThe trailer was on the selling dealer's lot in Iowa for approximately six (6) months
After several requests by the customer for compensation we spoke to the selling dealer on his behalfTogether, with the selling dealer, although this is not a warranty defect, we decided, in the spirit of customer satisfaction, with no obligation to do so whatsoever, we would offer a sum of three thousand ($3,000.00) as a goodwill gestureThe customer declined our offer; therefore, we suggested contacting his insurance agent for coverage of replacement
Sadly, due to concerning comments made by the customer it has become necessary that communications be conducted in writingThis is in everyones best interestWe are available by e-mail and respond as quickly as possible to any customer concerns via e-mail
With regard to any warranty repairs necessary, Lakota will honor its published limited warranty to the fullest extentWe have shipped parts and spoken with a local repair facility that is willing to complete any warrantable repairs needed and all of this has been communicated to the customer
Sincerely,
** ***
Initial Consumer Rebuttal /* (3000, 12, 2017/05/24) */
Unfortunately I was unable to respond to the companies response to my complaint within the day period as I didn't realize I only had days.I did hear from Lakota the same day the complaint was filed and did take the trailer in for service so I thought I would see how the service went before I got back to Revdex.com which as it turns out may have been a mistakeI would like to ask that the case be reopened because I am far less than satisfied with what has been done to resolve the issues up to this pointBecause out of a list of approxto service and warranty items presented when the trailer was taken in for repair only items were addressed at all, and of those, have been repaired while remains unresolved and unexplainedof the items that was repaired failed again the first time the trailer was used after being repairedThese are the things that caused me to file the complaint in the first place, so ask you to please reopen this case
Thank You, *** ***
Dimension Properties (“Dimension”) is a property management company that managesresidential homes and apartment on behalf of landlords seeking to rent out the property,including handling tenant applications and placement, collecting rent and utilities, maintenance,and other duties required and
expected of landlordsIn this case, Dimension had advertised on itswebsite and Craigslist.com an apartment in Enumclaw, Washington
Dimension first came into contact with Customer on August 16, when Dimension receivedtheir online rental applicationCustomer, along with Tenant A and Tenant B, whose onlineapplications had been received prior on August and August 16, respectively, wereseeking to rent the apartment in Enumclaw with a desired move in date of August 25, 2016.On August 16, 2016, Customer and Tenant B came by the Dimension Properties office to findout if their applications were approvedTheir applications were approved and, after someconfusion on the size of the holding deposit, Customer signed a Holding Deposit Agreement and paid a $deposit in a money order to that effect that would be put towards the security depositafter possession of the apartment by Customer and her co-tenants
Dimension drafted a lease agreement specifying a modate of September 1, Theagreement was sent electronically via Docusign to the email addresses specified by Customer,Tenant A, and Tenant B on August 23, Tenant A and Tenant B signed on August 23, 2016.The email provided by Customer, which appears to slightly differ from Customer’s contact infoprovided by Revdex.com, bounced backAs of September 6, 2016, Customer has not signed the leaseagreement
At the time of drafting, Dimension reasonably believed the Enumclaw apartment would bevacant for Customer, Tenant A, and Tenant B to reside in on September 1, However, theprior tenant of the Enumclaw apartment was not vacating as they agreed to, which meant theapartment would not be available on September 1, as specifiedAs Dimension was awareof Customer, Tenant A, and Tenant B’s situation moving out of their prior residences,Dimension attempted and succeeded in securing an alternative residence in Kent that was vacantand ready to move in immediatelyDimension made a preliminary offer of the Kent House onAugust 25, in text messages to Tenant A, specifying they would be able to move inimmediately without having to pay any rent for the month of August and with a discounted rentfor the term of the leaseTenant A declined the offer on behalf of himself, Customer, and TenantB and requested an in-person meeting later that day
Customer, Tenant A, and Tenant B arrived later that day and discussed the situation regardingthe propertyDimension restated their offer for the other property, as well offering them a fullrefund of all funds paid so far, including the holding deposit and application fees, to discontinuethe lease agreementCustomer and Tenant B declined both propositions at the time.On September 5, 2016, Tenant A and Tenant B arrived at the Dimension Properties office andreceived a refund of the moneys the three of them had paid up until that point, as well as anadditional $to cover storage costsIt is our understanding that this has resolved the issuesbetween Dimension and the Customer, Tenant A, and Tenant B
Dimension Properties understands that this situation was not ideal and that the Customer and herco-tenants were upset at the situationDimension, however, maintains that it was acting in goodfaith throughout the process and has done nothing wrongRegardless, we understand thefrustrations that Customer, Tenant A, and Tenant B are experiencing and made our office openon Labor Day so that they could pick up their refund as offered on August 25, AsDimension have gone far beyond what is normally expected of property management companies,we hope that this is an excellent demonstration of Dimension Properties commitment to qualitylandlord-tenant services